Friendly, natural and understanding, love the Zionsville United States Post Office. Don M.read more

A few months ago, I had a missing package at the warehouse in Indianapolis that is having all the…read moreissues. I had great service with the Zionsville post office and was very helpful. I got my package shortly after reporting it missing. Recently, I have another missing package currently and I've had terrible service with the Zionsville post office. Very unhelpful!

Take a step back in time, when you enter this limestone-crafted Post Office built in 1930. The…read morebuilding hasn't change much in 90+ years. The postal boxes have endured generations of mail. Scott, the postal clerk, greets you with a friendly and engaging smile. He upsells me on stamps and chuckles. Service is 5 stars. A stand holding greeting cards and packing materials are the only signs of modern times. There is 10 minute street parking out front, but you may end up talking to Scott a little longer.

If you are shipping anything of value DO NOT drop it here. They "lost" a package worth well over…read more$500 and still have no idea where it is. Lebanon was the first and only tracking scan of the package so I put it on their shoulders. After pretty much being brushed off by the clerk when I presented the tracking info I then put in a search request on the USPS website only to have someone call me at 7:00 AM sharp just to tell me they haven't found anything yet. The poor lady that the package was being sent to is frantic as well. Very bad experience and lots of money lost. I will be using a different carrier completely for valuables in the future.

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

This USPS location is very convenient. The employees are usually helpful and the inside remains…read moreopen with many automated services even after their office hours. You are able to drop-off mail and packages, purchase postage via the kiosk complete with a scale to measure and weigh items to be shipped, and access your P.O. boxes. It is kept very neat and orderly at all times.

Very clean and easy to use. Great parking and self service machines make it very easy to get in and…read moreout.

I was over in Carmel and needed to mail a few things. I was surprised to find the post office so…read morenear, but hidden among medical buildings. The building is typical U.S. grade 1980's style, maybe a little bigger than others. There are nice work areas to prep packages, several self service stations, shipping supplies and gift cards for sale. The place is clean inside. Like most post offices, there was only one clerk working, so the line was long......and slow. Post offices boxes are around the corner separated into several bays. A cool antique scale is out on a table. There was plenty of parking in the dedicated lot.

I really appreciate the self serve kiosks here where you can weigh packages, print labels, and buy…read morepostage without the need to stand in a long line. Usually I am able to use the self serve kiosks but occasionally I have to wait in the line. And the line can be very long, and very slow. One serious issue with this location that the mailboxes in front with the drive thru access are often full. I've seen both mailboxes completely stuffed with mail sticking out of the slot. Once it was raining hard and I could see mail stuffed inside that was getting wet. I don't ever drop my mail in the outside boxes anymore because they definitely don't collect the mail often enough. So I park and go inside to mail my letters.

Some excellent staff, helpful and courteous. HOWEVER, one young lady is always rude and certainly…read morenot helpful. I have seen her being so with customers ahead of me. Drive to the Pittsboro post office (very helpful) rather than deal with her rude behavior.

This post office is great. They have Long time employees that know what they are doing. They are…read moreincredibly helpful as well. Even if there is a line they knock it out fast.

I purchases a computer monitor worth $100 on ebay. The seller shipped it on Jan 24 2004, provided a…read moretracking number. Today is Feb 12, and the tracking shows that it's still in-transit. It had at one point reached my hometown then it was routed back to the Indianapolis hub where it's stranded until today. I submitted an inquiry, and received an email suggesting that I submit a claim for it. Unfortunately they wanted me to provide proof of insurance, shipping documents, etc... all those are difficult to get from the ebay seller. I find the USPS completely incompetent for losing my package and now I'm having to jump through hoops to submit the claim. I will ship UPS or Fedex next time.

As crazy as it seems to review a post office, this branch deserves to be recognized! The woman…read moreworking, Olivia, went above and beyond to help me get my packages together. I feel like post offices don't have the best reputation for service, but this one breaks all stereotypes. Olivia helped me wrap up/tape up the poor job I did, explained all the differences in mailing options, and was overall extremely pleasant. This post office has a huge parking lot, was extremely clean, and the line moved at a quick pace. I would go out of my way to go back to this branch for any and all of my mail needs!

i came in on Monday June 1 2026 Nora branch. It was evening . I bought 10 or 12 stamps with my…read moreinsurance Benefit card I am short blonde hair . I have Ms and I'm forgetful at times the stamps had sunflowers. The man who served me was Africa American man and he was serving another younger man when I first got there, he was African American also. I left my stamps on the counter. I have no transportation it's hard to get a ride. Would you take one of my stamps and mail them to me please? Debbe Bair Shine 10952 N College Ave Carmel IN. My number is (317) 523-2123 call me and let me know if you can do this. Thank you so much. Debbe Bair

Hoping this is the address of Nora post office. I opened a case as I was not receiving my mail…read more They got back with me immediately. Jennifer who I spoke with was very helpful. Hopefully things will be resolved. Thank you.

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!