Coming from California where the DMV is the place we all go to die the slowest death (lol), this…read moreDMV is top-notch. It was annoying but my son got his graduated class permit thing a ma bob and the school didn't give us the white paper that said all we needed. The clerk that gives your ticket saw that I did not have my son's social security card and KINDLY informed me that they probably wouldn't process my son's application without that. She showed me the white paper, still gave me a number and told me that if I wanted to get confirmation my wait would be about 13 minutes. Seriously, that clerk, I wish I got her name, deserves a raise. She saved me so much time. I took my son home, got his SSN card, and went to the other location to finish this out. Additionally, this location was clean, virtually spotless. The bathrooms were very clean and they even had an Easter tree...first time I ever saw that...but hey, they're seasonal and I think that's kind of cool. Props DMV of New Castle. You rock!

My visit was to the facility in Wilmington. They close at 4:30 however, if you're not there by 4 PM…read moreON THE DOT, you are not getting in. I had planned to use the kiosk for a drivers license renewal, which takes approximately 10 minutes however I could not even get into the building because I arrived at 4:03 PM due to traffic unfortunately now I'm probably going to have to pay a late fee to renew my drivers license because I am now unable to get here on another day before 4 PM or 7 PM on a Wednesday before my license expires

This is a great DMV. The person who assisted me his name was Charles. He was friendly,…read more professional and saw my file through to the end. The best DMV experience I've ever had. thank you Charles. -Bach

When customers call the number, for DMV , what they have to listen to first , is really irrelevant…read more, to their needs. The time spent listening to the opening part, of the automated recording, about the times/ hours and what days of the week, we tend to forget why we called in Then we have the part about knowing the person's four digit extension and to enter it, if we know it. Who knows anybody's four- digit extension these days?? DMV doesn't even sign their correspondence, they send out. No name or department mentioned I ran a call center and I know from experience, customers don't have time to wait on hold. When you call a company, the first point of contact, if there is one, usually gets you to the right department, first and foremost. If a customer is put on hold, that's the time all the information about opening hours, directions, etc , could be included. Some companies prefer "hold" music, at this time. I always thought it's the perfect time for all the company information to be included.

Its a pain getting your new license but if you have to get it done come right here, the people are…read morereally not like robots that will take good care of you because you will be here a hour or so its really not that bad, I drove from Towson to come here. 10 BIG STARS...

Shorter wait times than most MVA's, and the staff is really nice (which is not normal of MVA's)…read more The hillbillies that live out here can be a little scary though. With all the stares I was getting I thought I was about to be lynched.

Easily the worst DMV I've ever been to, extremely long lines and nobody that works here is in a…read morerush . To top all that off you have to pay for parking, yep you heard that right. A state facility that charges for parking, no other DMV I've ever been to charges for parking. I would drive 2 hrs to another facility then come here. Stay away

Had to drive 2hours to Salem DMV and it was worth it. Long story short, it was the closest…read morelocation I could find that had available appointment to renew my license before it expires. The staff were kind, assistive, professional, funny, and accommodating. I had to let my lady know that I had a pleasant experience. Her booth neighbor said, 'Her name is Mimi". Which later I find out, was Adrienne (? Spl). They were jokers; and their jokes were light hearted. The staff answered my questions welcomingly and succinctly. I appreciate that I wasn't belittled nor treated condescendingly. My past DMV experience included staff who were on power trips and untouchable demeanor. One staff in Wayne even questioned my presence as a mother of a minor. There was an instance that a lady yelled out, "No pictures". Everyone around me looked puzzled. I looked at who yelled and looked at me. She yelled again, "No pictures." I had to reply back that it wasn't me. "Well someone was taking pictures." I have no reason to take pictures. I was busy dreading the 2hr drive back home. But I would still give Salem DMV 5 Stars!!! I will have no hesitation to come back here if needed.

Operational Excellence at the 8th & Arch Node ​I've visited…read moreseveral PennDOT locations, and the Arch Street facility consistently demonstrates a level of "Differentiated" efficiency that sets a high bar for municipal services. The staff here manages a significant volume of citizens with a professional rhythm that keeps the "wait-states" to a minimum. ​Tactical Efficiency: The check-in process is streamlined, ensuring that from the moment you enter, your transaction is tracked and prioritized. ​Facility Environment: The space is well-maintained and organized, providing a clear path from the initial queue to the final photo or document release. ​Professional Engagement: The team demonstrates a commitment to accuracy and ADA compliance, ensuring that every citizen--regardless of their specific needs--receives top-tier service. ​As someone who meticulously audits the Philadelphia transit and civic grid, I highly recommend this location for those seeking an intentional and well-managed experience.

I've never had a bad experience here per se, but let's face at the outside looks like... a prison…read more Cheery decor aside, you can generally get your needs met here, including an upgraded, "Real ID" drivers license.

Customer service itself was fine without concern. 2 1/2 hour wait for our ticket number to be…read morecalled sucked.

Since folks at PA Driver's License Centers rarely get any praise, I want to give a shout-out to the…read morefolks at the Bensalem location on Neshaminy Blvd. I renewed my driver's license online more than a month ago; however, my camera card never arrived in the mail. I called PennDot and the kind assistant there told me to just go in with my proof of registration and payment, and a new camera card and license would be issued. I opted for the Bensalem location and he agreed it was the best choice - I arrived to a moderate line before the location opened; however, MULTIPLE staffers came out and checked in with everyone in line as to why we were there and what we needed. While it was busy, I was able to get a duplicate camera card and get out in under an hour. All of the staff were friendly and efficient, and everyone moved through quickly. Compared to the frank wait forever NIGHTMARE the Huntingdon Valley location closer to me can be, this was a breeze. Thanks to a great group of employees who really showed they CARE about their customers.

I had moved from out of state and needed a Pennsylvania driver's license. I was dreading the…read moreexperience. The positive reviews led me to the 70th Street location, even though it was further away from alternative locations. In retrospect, the organization and competence of these folks set a gold standard of how a bureaucracy can work. To that end, I thank all of you who made my experience such a pleasure.

I was here getting my real id photo with my toddler and the worker Curtis made my day. my son…read morewanted to take his picture too and he said "sorry it took so long I had to make sure Hendrix ID was ready too" he drew him a post note picture that says ID with a star!!! Thank you kindness goes along way

You people need to stop issuing drivers licenses to people who shouldn't be driving!! You should…read morehave people sign waivers to not play on their phones while driving and we need more police to enforce this. Your inspection is horrible too I'm going elsewhere. And your inspection crew needs happier more patient people. However thanks for selecting me with winning the tag lottery.

I came at 1:00 on a Wednesday (when they have late hours), thinking it wouldn't be too busy. I have…read morebeen waiting for close to three hours for a license renewal. Unreal.

Great service fast as far as drive license line got me in and out and was there in the afternoonread more

very rude staff. I would definitely go to another location. staff needs more training on how to be…read morefriendly and professional