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    Burlington

    Burlington

    2.0(2 reviews)
    1.4 mi

    Terrible customer service by management to be exact…read more Whilst purchasing some fragrances, which were all in cases, so there was no way to sample any of them my simple ask was what was the return policy? She told me there was no return policy. I felt that was impossible. I then ask her for the number so I can call corporate myself. She told me she didn't have a number. There was no corporate number? How could you work for a company and not have a corporate number? Management then stated that if I wanted to smell the items I were purchasing I should go to the nearby Macy's and figure it out. I had to remind her that almost 90% of the fragrances they had in stock where either no name brands or discontinued products. So that was not a solution. It's not like I was spending two dollars. The items I purchased total amount of $70-$80. Here I am now stuck with fragrances that I do not like, but because there's no return policy, I am out of the funds with something that I may not use. Never again would I put foot in the store? Terrible customer service coming from management

    I can't say I would be in a rush to go back here anytime soon. It's a combination of KMART and…read moreChristmas Tree Shops. Some of the products seem like KMART, but then it seems like they have some name brands. There was a bunch of stuff, but not fully stock in some stuff. They have a bunch of kids hats and gloves for girls, but then nothing for boys. So, basically it was inconsistent.

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    Burlington

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    The North Face Braintree

    The North Face Braintree

    3.0(11 reviews)
    0.0 mi
    $$$

    Now i know the store sometimes doesn't have control over what inventory items they may have in…read morestock at times, but it does seem like for such a large store, it lacks some variety compared to online etc. The store is very clean organized and has place to roam even if it is a busy weekend. They have jackets, beanies, winter coats and pants. Lighter rain jackets but again seemingly a bit sparse on variety of models. I will say they do have the known model of jackets that's been around for along time with new iterations. I copped my 42L backpack from here for about $180 at the time and a pair of e-tip gloves. NF is pricey, but for convenience it's cool. The outlet store out in wrentham has plenty of deals tho if you're on a budget and want to get into NF.

    I don't normally shop at the North Face store or at the South Shore Plaza, for that matter, but…read moreFamous Footwear just recently opened, and I thought I'd stop in to look for a few jackets. I didn't find what I needed, and prices were difficult to find, yet Jessica made my experience here great! After searching the store for a few minutes, I asked an employee, Jessica about a few of their jackets. She was SO friendly, helpful, and effective in knowing about each and everyone of their products and being able to efficiently check if they had any in the back (when there were a few things not on-the-floor. The store was extremely clean and organized. Located in the South Shore Plaza, Exit 6 off Route 3 in Braintree. Second floor, Nordstrom side. 4 stars. I may be returning.

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    The North Face Braintree
    The North Face Braintree
    The North Face Braintree - North Face of Braintree -- South Shore Plaza : 250 Granite Street / Route 37, Braintree              Interior

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    North Face of Braintree -- South Shore Plaza : 250 Granite Street / Route 37, Braintree Interior

    SNIPES

    SNIPES

    1.0(5 reviews)
    0.1 mi

    I visited the store on 8/8 to exchange a shoe for a bigger side. The manager in the store was…read moreabsolutely rude. The African American gentleman who identified himself as the manager would not give me the store managers name or even say when I could come in to see her. I was not aware I needed a receipt to exchange.I was more disappointed I. The service I was given than the policy. To make it worse he was the guy I have worked with several times in the past and less than a week ago with my purchase. A little bit of customer service goes a long way. Now I have to visit the store daily in order to speak with the store manager. A very disappointed loyal customer.

    SHITTY SERVICE is an understatement. I wish negative stars was an option because it is what this…read morestore deserves. I picked out my shoes and none of the multiple employees around the store offered to go in the back and get my size. When I walked up to the cashier with the shoes I picked she did not even greet me just simply shook her head no. I said "hello do you have these shoes in my size", *shook head no. "Will you look?" *shook head no. I then walked out because of how disrespectful they were. Worst part is my son went back in and asked a different employee for the same shoes and they had them all along. The only thing I have to say about this store is they do not have a hard time turning costumers away. I hope the young girl with the backwards hat at the register is fired. This company will NEVER receive my business!!!!!

    Lids - hats - Updated May 2026

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