The one star rating is based on the way the treatment I received from the management during the time I was pregnant and right after delivery. The club would not have the courtesy to place my membership on hold even though I was placed on bed rest for the final 60 days before delivery. They even argued with me. Not the way to treat members. read more

DO NOT join this gym. Family membership cost $300 per month! $3600 per year! The most expensive gym around by far and declining benefits more and more. During the summer they shut down BOTH basketball courts from paying members in order to run their summer camps for extra money. That's correct- PAYING members are turned away and NOT allowed to use the courts they pay for because the gym and a trainer take up both basketball courts playing tag or kickball in order to make more money while at the same time taking benefits away from members. The contract you sign states that you get to use ALL the facilities,( unless of course LIFETIME decides to close the courts all day AND night for their own use. Also changed the gym hours and totally CHANGED your guest privileges , taking away more benefits. Now your guest has to pay $30 and has only a small window to be allowed in. It seems they keep raising your membership dues while taking away your benefits. It's ALL about how much money they can get out of you, while giving less and less. Plenty of MUCH CHEAPER gym memberships around.....people are leaving this gym in droves and the revolving membership door is spinning at LIFETIME. The management doesn't know how to run the gym and it is chaos in so many ways.....spend your hard earned money elsewhere read more

I am a member... Place is crazy busy with kids and teenagers. There is too much noise on the speakers, kiddie parties, camp for kiddies, kiddie daycare, place turns into club Asia after 8pm, really has lost favor. It is a shame that this place is really for kiddies not for adults. I hate it. read more

Unless you're utilizing this place for daycare its not worth the money...so many better options out there. Not a fan

Been to this gym over 2 years and the gym is changing and I cannot take it anymore, it is so dirty just like YMCA. I am not coming here anymore however I am missing their pool and saunas. read more

Overall is a great place to work out and hang with friends. My only reason the rating is not higher is because of the staff. From being here for about 3 years, I've only had problems with one staff member and her name is Ann Ramirez. She consistently makes playing in the basketball court hard without conflict in the court and comes up with rules and regulations that nobody has heard of and tries to enforce them. Also, not very happy how they have private training sessions in the basketball court, one person getting trained takes away half a court or more from everyone else. Please, try to fix these issues read more

family-friendly, pleny of machines, awesome classes...the locker rooms have gotten a bit dirty since it first opened so i don't shower there anymore. read more

Sales pitches are relentless WHILE you are working out. There are times when there are more "personal trainers" on the gym floor than members. The locker rooms are clean in the morning, dirty by midday. The overall corporate feeling is very cold. They have very strict policies with no room to bend for any circumstances. If you do join, make sure you read the fine print and ask all of your questions. The sales team is manipulative...its honestly worse than going to buy a new car. They do have a lot of classes, but change schedules without notice or apology. Food in cafe is overpriced and low quality. Overall, not a good bang for your buck when there are so many other NEW gyms in the area with much more reasonable prices. read more

I've been a member for the past 5 months. Hefty monthly fees. My 22 year old had to get a membership of her own instead of family option. That's another full priced membership. Training group charged recurring fee that I did not approve so going through hoops to get that straight. Also seeing an increase or some other issue with monthly dues that we're deducted. Lifetime is also unresponsive to answering questions about it. Not a great experience. read more

The basketball courts, rock climbing, birthday party options, summer camp, swim lessons, and child care services are great for members who have kids. My kids love it (summer camp is good for young elementary school kids) and we have benefited from many of this clubs programs (including parents night out). The second floor equipment are very good compared to some of the other gyms I have been to. They are well maintained and there are usually enough that you're not waiting too long for a particular machine. The treadmills are my favorite. I wish they cleaned the machines more often though. The classes are often full because they are good. The family locker section needs to be better maintained. Also, employees should NOT use this locker area as their walkway to the pools because there are CHILDREN in this area. I hate it when groups (especially when there is a birthday pool party) of adults would walk from the outside right into the area as numerous kids are half dressed in narrow pathways where people are bumping into them or squeezing by them. It just isn't right. They need to create a door through the salon or next to the salon (by the glass wall) to get to the pool without walking through the kids locker area. Their cafe is great except their smoothies are inconsistent. It depends on who's making it. Today a guy named Trevor messed up my smoothies TWICE, even admitted that he knew I was unhappy in a flippant manner. I told him that if I'm paying over $7 for a cup, at least fill the cup and make my order right! I'm not sure why Trevor is in that position. I think the club's only weakness would be their employees- not all of them, but there is enough poor service to make you wonder why you are paying so much for the membership. One guy was rude to my husband over a mistake on the club's part and couldn't get himself to apologize, and there have been other instances of poor customer service or incompetence. The majority of the staff are excellent but it's the few that completely destroy it for the club. I wavered between 2 and 3 stars. It would be 3-4 stars if they can hire better employees. read more

Gym and all is fine for me except today it's taken over 45 minutes to prepare a kids pizza with an apple. This is absolutely unacceptable. The pool is also fine only there are too many kids in the lap pool not actually swimming when I want to swim. read more

Beautiful, huge club. Tons of weird equipment makes working out fun(ish). Open 24/7 which is a huge bonus. Good activities for Tweens and kids, so if your kid is too old for the child drop-off center (which is really nice and security is AMAZING) there's stuff for them to do like rock climbing. Pools are clean, not crowded, lots of family swim scheduled on the weekends too. Yoga studio's great. Late at night locker rooms get a bit messy but in the day it's all clean. Overall glad with my family membership/worth it. read more

It's become ridiculously crowded, more like a child care facility. Been trying to cancel for months - letter to corporate office, letter and walk in to customer service - STILL GETTING BILLED (BILKED). Classes I used to attend are only offered once a week and it's just not at all worth the money. read more

This place has it all, and I've been to every gym known to man. I look forward to being at lifetime. It's beautiful, modern, and clean. They offer so many group exercise classes every day from 5am to 9pm. Anything I feel like doing, I can do here. Yoga, Pilates, boxing, barre bar, weight training, spinning, cross training, and many more group classes ALL INCLUDED and are taught by awesome fitness teachers. Then there's the locker room. Clean and towels galore with many toiletries at my disposal. Sometimes I go to just relax and take a eucalyptus steam, sauna and jacuzzi. If I feel like swimming, there's two indoor pools and an outdoor pool with a tiki bar in the summer!! Helloooo! It's like I'm on vacation at this freakin place! Oh and there's a beautiful salon for haircuts and facials, and café serving the healthiest food! I would live here and rent an apartment here if they offered that! read more

The instructors at Lifetime are wonderful, almost all of them. The problem with the group fitness classes is the door, by the stairs, leading to spin and the lockers. Members walk through a class that is in session. Sometimes jumping over a person who is spead out on the floor in Pilates. Today an instructor jumped over me when I was lying on the mat with my arms in a t; when I asked her not to walk thorough the class she pointed her finger at me and barked that she was an instructor. The mangement said that they cannot keep members from walking through class. This is unfortunate, I guess they are just waiting for someone to get hurt. read more

STAY AWAY!!!!!!!!!!! STAY FAR FAR AWAY!!!!!!!!!!!!!!!!! Before I even start, I have been going here since it opened in 2011 so I have plenty of experience here and I really don't understand how this place is still in business. The staff is beyond rude, especially at the front desk. They are trained to give Fake Hospitality. They come off as friendly because they always smile, but in reality they give you an unpleasant experience in the gym. Many of you may consider joining this place as a way to unwind and relax after a long week of stress. Think about that for a minute. The last thing you want is more aggravation before you go to the pool, play basketball, workout, etc.The second you walk in the door, you will very likely get harassed by the workers at the front desk. They will make remarks at you if you bring in food( even if its a supplement), sometimes water but not always, and if you forget to bring your membership card one time they will lecture you on how you aren't above everyone else. Also if you ask them a question about when things close, and which facilities are available, etc. their response is far too often " How would I know". Umm they work there I think they should know; and even if they don't they shouldn't respond that way. Not to mention, its almost 400 dollars a month for a membership. Not a year, a MONTH. They charge country club prices for a place that is run nothing like one, for a place that puts customers into a bad mood within literally seconds of entering the facility. Their staff is the reason why since this place opened in 2011, less and less people have been going to this place. You can even check the data for yourself if you don't believe me. I am not someone who usually cares if someone takes personal insults at me. But in my six years at this overpriced place, on a couple of occasions members of the staff would call me an" Entitled Jew" not thinking I heard because I would ask them too many questions when they would rather talk on their phones instead of assisting customers. Just because I am Jewish, doesn't mean I am entitled. I didn't want to complain to management at first because as I said I am there to unwind and relieve stress and I don't wanna have to go back and forth with them about issues. About a couple months ago, I complained to the head of the member services department because I couldn't take it anymore and I told her if it didn't stop I was going to discontinue my membership. She literally smiled the whole time and acted like she really didn't care. You can ask anyone from the area if you don't believe that this stuff goes on. This stuff has happened to countless of my friends and do not be fooled by their smiles and initial presentation of people who want to help you. On the bright side, they have a basketball court and a pool. Even with that, the basketball court is often closed off from members due to birthday parties so the gym can make more money. They have very convenient hours open 20 hours a day 7 days a week. But what good are the convenient hours if you feel like you aren't wanted there. One final note, the exclamation point was that the GM told me that the staff members were right and that I was wrong. At this point, I decided I am not going to pay close to 400 a month and be treated this way. Plus she offered no apology for her employee's actions. It's your decision whether or not you want to join this place, not mine. If you don't care about the way you are treated and you can easily afford this place then join. But I would say if you are like most people you would want to be treated with respect, and have a comfortable place to relax and unwind after a long week of work. read more

I came to try it out on a trial pass - the sales rep was extremely pushy and really wanted me to pay something - I felt so much pressure that I did not even want to try after that and I just left read more

I want to love this place. When it first opened (back in 2010), I was completely enthralled and enamored by it. We spent day after day there, even booking several children's parties. That being said, It has steadily decreased in quality, service, responsiveness and cleanliness over the years. The biggest annoyance is that when you arrive - with your workout bag, bathing suits and *kids* in tow (which takes quite a bit of organizing to execute)- you never know what will actually be open and accessible. Today, we were turned away from the pool area at 4:30, despite an email that indicated it would be open until 5:30. This is far from the first time this has happened! Other times, the rock wall is unexpectedly closed with no advanced notice. Yet other times, they don't have enough life guards to open the water slides in the pool - when you bring your kids/guests specifically for this purpose. In addition, they have repeatedly lost swim test records , forcing my kids to stand on a 15 min line to retake it (significantly reducing our hour at the pool). The biggest annoyance is customer service's flippant and unconcerned response when you raise concerns about any of these issues. People regularly ask whether it's worth the price. I used to give rave reviews, but now I warn families to stay away. Your $300-400/ month is better spent elsewhere (or maybe at theGC location). read more

Great facilities but overloaded with unsupervised kids. Workouts feel like coed gym class at middle school. Adult areas are for 15 years old and up but rules are not enforced, so expect to be working out with groups of Justin Beeber fans. read more

Except for the useless nutrition class (Look out for that) everything else at this club is pretty much as advertised. However, as in any sales situation, they're going to gloss over the weaknesses and show you the most impressive areas. The steam room is amazing - eucalyptus IN the steam so it doesn't burn your nose or lungs. Machines for miles with excellent side to side ellipticals (in addition to the normal ones) extra padded treadmills (to simulate turf) that even go DOWNHILL and a surfboard-like machine on which you can (surprisingly) work your abs and obliques. The cable machines though don't meet the standard of "you'll never have to wait for a machine" - (specifically, there is only one dual cable machine and you sometimes need to wait). There are amazing jacuzzis with a waterfall to get your shoulders, but the pools are not deeper than 4 feet ANYWHERE. The pools are ludicrously clean and well maintained, but some events are not worth the trip [the summer "luau" is NOT a luau (second rate DJ and a few sad tiny watermelon chunks do not a luau make).] The initial sales push is relatively low pressure, but the "free day pass" people that you designate WILL be called and pitched to if they don't come in a few weeks. Overall though, it is well worth the membership. read more

Lifetime is a great gym, has lots of classes that challenge and encourage you to work your body. It has indoor and outdoor pools, which are nice. Syosset branch recently started a kids program, actually and that's what got me interested in joining. The kids do their karate, yoga, rock wall climbing, soccer practice etc. while you go and workout on your own terms, without worrying about the kids. That definitely saves a lot of time. It's a lot more expensive than other gyms, but when you think that you get a family worth of exercise the price seems more reasonable. read more

great gym, makes you want to go workout!

Been a member here for almost 3 years. Best gym I've ever belonged to or been to. Equipment is clean, never really a wait and if there is there are plenty of options for something similar. The staff is very friendly, many know me by name. Reason I didn't give them 5 stars is really on their executive leaders in MN. read more

While the facilities are nice, they are a very sleazy operation. Their cancellation policies make it virtually impossible to leave the club without paying months of fees. They are really the old style horrible heavy handed company that ruins the health club industry. BEWARE of this company and this location. read more

The gym is beautiful etc, but like all other gym memberships, all lifetime cares about is taking our money. The tell you things when you join and its just to get you to join. Once they have you they can raise your dues, which they did to me. Also they tell you that you can freeze your membership, you can't, they still charge you just less. Also if the day comes and you want to cancel, they hit you for an extra months dues. For example, if you cancel Oct 2, they will charge you for oct, and November. If you cancel sept 29th, they will charge you for october. All they care about is give me the money. read more

This gym in theory it's great. I thought it would be the perfect solution for getting back in shape after two kids. Unfortunately, this place is a disorganized mess, mainly the child center. They are overly packed with kids, even before they started construction, where they had to close off half of it. It's a complete zoo in there. After two weeks, my 5 year old and 6 month old caught a cold. No biggie except to my surprise, my 5 year olds cough happened to be pneumonia. I'm certain its from the child center as this summer, it's been her main exposure to kids and has no sick friends. All I can say is that the child center is like a low budget dirty daycare center. read more

I joined this gym after leaving LA Fitness. I need a gym with a pool that I can actually swim in. This gym is absolutely spotless, clean and has everything you can possibly need in a gym and more. It is everything LA Fitness is not. However, it is overrun with kids, which I find very annoying. And they cater to the members with kids. The outdoor pool is wonderful, however, they have now allowed the outdoor lap pool to be used by children under the age of 18 if they are accompanied by an adult. This is ridiculous to me because these kids have a HUGE pool area of their own to use and those of us that use the lap pool only have a limited area to swim laps in. Now that the gym has a waiting list for members, they care even less about us members without children. I don't even want to think about what those kids are doing in that lap pool...most likely urinating in it. So, I have been forced to share a lap lane with another person so a child can play in a lane while there are two other HUGE pools for children to play in. I find this extremely unfair...I'm paying $140 a month. Other times I have been forced to share a lane in the indoor lap pool while children are using the lap pool which is specifically reserved for 18 and older and this rule was not enforced by the lifeguard or management. I take issue with this because I joined this gym specifically for the pool. However, this gym is spotless and it does have so much to offer, so I stick it out and put up with the nonsense. My complaints go unheeded by management. Why should they care when they now have a waiting list for people to join? read more

I've belonged to this gym almost since it opened. Some of the reviews on here just blow my mind, particularly from the people who are not members. How can you review someplace you don't go? It is not overrun by kids and the parking lot is huge. Sorry if you have to walk more than 10 feet into a building to work out. There are always cardio machines available, each with it's own tv. The classes are fantastic and included in the membership fee. (Yves Maco is a huge asset, please don't ever let him leave!) The yoga room is top notch and there are indoor and outdoor pools. Fabulous in the summer! Indoor Jacuzzis (In response to another poster, children under 12 do not belong in a Jacuzzi!!) and a sauna and eucalyptus steam room. I've had both facials and massages in the spa and would definitely recommend both. It is higher priced than other gyms, but WELL worth the money. I would recommend it to anyone. read more

I am so disappointed to see how many people bash Lifetime. Yes any Lifetime is expensive, but if you're dedicated to your health and fitness it's absolutely worth it. I first gave Retro Fitness a try and couldn't handle it despite the much cheaper price tag each month. The bottom line is you get what you pay for- amenities like an indoor and outdoor pool, child care, steam rooms, co-ed saunas, no shortage of machines and the nicest locker room area you'll find outside of a country club don't come at $50 a month. There is so much equipment and machinery that even when it is busy in the club, it really doesn't feel that way. If you're someone who enjoys yoga, CrossFit and other specific fitness activities, Lifetime can offer them to you through Group Fitness rather than you having to seek out a yoga studio in addition to your gym. They're open all the time pretty much and even have convenient apps. Yes they push a fee things sales wise, but they're corporate so what can you expect. Just suck it up and enjoy your time there. People whose reviews give 2 stars because there's too big of a crack in the bathroom stalls should not be taken too seriously. read more

Lifetime Athletic has a lot of great features in terms of activities, but the main problem is the treatment of members by the staff. The staff is very rude and discourteous. They do not allow you to share your side of a problem and when you do they threaten to kick you out. My son and his friends went to the pool once and they were causing no trouble whatsoever. They were simply talking amongst themselves. Suddenly a woman approached them and in a very rude manner she screamed at my son to get out of the pool. These were her exact words, "You don't have a bathing suit, I don't think so, get out of the pool right now." My son was wearing athletic shorts, and the woman claimed that was the reason why he wasn't allowed in the pool. However, there was a grown man next to him wearing athletic shorts also. The woman said absolutely nothing to the man and only scolded my son. My son was singled out because he is a teenager. Then when my son tried to share his side, the woman threatened to kick him out and cancel his membership. My son accepted the rule and went back into the pool with a bathing suit a few days later. However this time a very, very rude lifeguard wouldn't even let him get anywhere near the pool. My son said that he is wearing a bathing suit, but the lifeguard said that he can't enter the pool because he is not 17. There is a board on the side of the pool that has all the rules of the pool written on it, and on the board it says that you must be 12 or older to enter the pool. My son is 15 years old but the lifeguard didn't allow my son to share his side and rudely yelled at him. It seems like the employees make up random rules just to prohibit teenagers from having any sort of fun. The cost of membership for Lifetime Athletic is awfully high given that their employees treat members in such a rude way. I don't recommend a membership at Lifetime Athletic, try other gyms like Equinox or LA Fitness, they treat their customers with kindness and benevolence. read more

Some of the staff have the worst attitudes - anything you ask for from the snottier ones is a big problem, and the "rules" change constantly, depending upon who you're talking to. So, in return for your membership fees, you can definitely expect to be treated rudely, its only a matter of time until you find yourself dealing with this nonsense. My ten (10) year old daughter was on their adult supervised and coached 'swim team' - but the door staff were completely divided on whether she could be dropped off by her nannies for her 1 hour fully supervised class sessions (some of the staff would find it perfectly permissible, others would stop her at the door and create a big stink, upsetting her and making her late for her session because they claimed she needed adult supervision, when the swim team was supervised by an adult coach). I know what you're thinking, why not have the nanny bring her in and keep watch - but forget it - they insist that you add any and all nannies to your membership and pay for their full membership coverage monthly, if they are to take your kids in and watch them. When I tried to explain to a young manager there that at least 3-4 different people watched our kids (some of them being extended family members) and I did not want to pay an extra $300-$400 per month to add them all to our membership (which, of course, is way more money than the entire membership itself), he rudely answered: "well, nobody else has complained about the policy - they all paid." So, get ready to buy each nanny health club membership coverage just to deal with use of these facilities by your kids when you're working. This place is not kid friendly - particularly for families in which both parents are employed or are professionals (like ours) and have help raising their kids and shuttling the kids to their many activities. Finally, when you get fed up with their nonsense and want to terminate the membership - DO NOT EVER trust your salesperson when they call you back to discuss termination and then tell you there's nothing else you need to do to cancel - because Lifetime will keep billing you despite what the salesperson says. That's what happened when we cancelled, and we got charged for another 6 months, until we told our credit card company to block any further charges from them - then they started billing us directly, and while they later admitted the cancellation and the fact that we did not use the facility at any time after we spoke to the salesperson, they would not refund any fees they wrongfully charged and even insisted on us paying one more month, because their fine-printed contract required strict adherence to cancel (i.e. its easy to join and get on the paylist, but not so easy to cancel and stop paying). If you terminate, you must use their form, and send it by certified mail or deliver it in person - and I would get a receipt for the termination notice itself, because this company is not to be trusted. read more