We have nothing but quick and caring response from this group. They have been our primary doctors for 2+ years, and we haven't had a bad experience yet. The doctors listen and willing to refer if necessary. read more

Absolutely the worst visit. Also including Ruth Forehand. Telling me every Single time to run in front of the refrigerator. Neither one of them had a clue to engage with my symptoms. Do Not Recommend! Also front desk charging me a different amount of money every month I went there! Do Not Recommend this practice at all! Care quality 0 Dr's zero read more

Saw physician and then encountered a very rude office manager who lied about needing my Soc Sec # in order to bill insurance. She later admitted that was not true but insisted I had to pay out of pocket if I didn't give my Soc Sec #. She was aggressive, mocking and bullying. I should have left but I was upset and gave in. I'm a senior, hardly intimidating and was willing to pay $2000/year for the concierge program. Disappointed, but I am glad I found out what kind of practice this is before I paid for the expensive special program. read more

My husband was a patient of this practice for about 20years, mostly Ruth Forehand. As soon as he was diagnosed with a fatal disease she ghosted him. Never called, never bothered to come across the street to see him in the hospital. I have not heard anything from them since he passed. Makes me wonder if they know they missed something. Don't risk your life with them. read more

To clarify this is not a review on our Physician Dr. Elizabth Bakhshi. We think she is a great doctor. This is a about an incident that happened today. We were told about an EMR situation that occurred today and when we called the office 7 times from 10:30 to 1:15 we heard a message that the office was having a situation and that the systems were down and if it was an emergency to please go to the hospital and that the office would re-open tomorrow. My husband had an appointment at 2:00. I called back at 2:30 to see if they had open yet to try and reschedule him for his annual physical. Their normal recording came on and I was able to speak to his nurse. We were actually disconnected and she called my husband back and told him that he no-showed for his appointment and that he should have come in despite the recording and that he would have been seen. We have been a patient at this practice for years and we were charged a $100 no-show because they put an unclear recording on their voicemail. It is a shame because the doctor is a great doctor but we will no longer continue to be a patient. My husband has never no-showed for an appointment here. We were unable to reach anyone. When we called we basically were told this is the policy and no on listened. This is bad business and bad customer service. read more

I would absolutely recommend this practice. The care provided as compared to other practices is second to none. The doctors, nurses, staff are all helpful, responsive and caring. read more

How many people feel qualified to write a review for a physician practice that isn't their own? Let me digress. My visits to to this practice number more than to mine. An elderly relative has been with this practices for decades. I am both his driver, appointment scheduler, medication reminder and exam room helper. His Nurse and Nurse Practitioner do a fabulous job of taking care of him. They call me for updates on his condition, appointments and instructions. There can be no doubt that they really care about him as a person, along with his health needs. The biggest negative is the fact that a few years ago the doctor informed his Medicare patients that an extra annual fee would be required if they wanted appointments with him, rather than a nurse practitioner, on a regular basis. I think this is a terrible thing to do to an elderly patient who had with him for decades. He chose the Nurse Practitioner. That said, my Uncle gets excellent medical care from his Nurse Practitioner. She is very thorough, knowledgeable and caring. Her nurse is equally as good. I know to expect a "before appointment" hours call from her if his then current condition needs monitoring. The practice is located in the medical offices on the southwest corner of First Colonial and Old Donation. It's a "you can't get here from there" parking lot if you are driving north on First Colonial. Don't use that route. Headed east on I-264, exit at London Bridge. Then take Great Neck to Old Donation. Just before the intersection with First Colonial turn right into the parking lot. Leaving, you will take the opposite route. Exit the parking lot to First Colonial and head south to I-264. But expect the always and forever First Colonial Road traffic. The medical corridor is a very popular place. The waiting room is typical sterile doctors office decor. A really interesting thing is that there is a completely separate waiting room and staff for those who see the doctor and those who see the Nurse Practitioner. They aren't even on the same side of the building. Hmmm..... read more

Lifeway Family Physicians - Doctors Near Me - Virginia Beach, Virginia

I have been a patient of Lifeway for over 16 years. This practice is a concierge service group and always provides the best of service. I am able to quickly get an appointment when needed and they are happy to return weekend or evening calls to assist with health needs. My husband also goes to this group and is very pleased with the level of service, experience and appreciates all of the staff and all that they do to provide top notch healthcare. Convenient location in Virginia Beach! read more

I have been a patient at Lifeway family for about 15 years. I love my nurse practitioner and nurse they are great. I have never had anything to say negative about the practice until now. My husband and I were treated horribly by the Officer Manager when we came there. We are still in shock over her bad behavior! I would love to speak to a doctor about it. read more

I highly recommend Lifeway! I have been treated by Dr. Thomas for over 2 years and by Ruth Forehand when he wasn't available. My health is significantly better since I started going here! With Concierge I can be seen quickly (same day for next day) vs having to wait for weeks or more. Support staff are friendly and professional. read more

I'm writing this review of Lifeway Family Physicians in Virginia Beach, and I'm confused by the negative reviews that are being posted on this site. Are we all commenting about the same place? My wife and I have been going to Lifeway and Dr. Heiby for over a decade and find the doctor and staff to be personable, caring, and efficient. We are both "seniors", and we want a practice that focuses on elder care. We get scheduled for multiple routine checkups and lab workups each year. The lab work is always explained clearly, and the advice given in connection with the labs always make sense. The population in the U.S., from what I read, is aging, and the number of gerontologists needed to treat seniors is not keeping pace. We consider ourselves fortunate indeed to have found a practice focused on patients in our age group and with which we feel comfortable and well taken care of. read more

My husband and I have been seeing Dr. Bahkshi for 10 years. We have not had any issues with her. We've run across many issues with the staff being rude and just down right impossible to work with when it came to fees coming up that they say we owe when its impossible to prove on our side if the fee or fees are legit. We traveled a good way and they never took that into consideration when we had an appointment. Don't be a minute late or you are charged for a missed appointment. If it weren't for the doctor we would of changed our primary care physician a VERY Long time ago. Now that we have no choice but to change our primary care due to insurance reasons we are being charged almost $150 to mail our medical records to our new primary care doctor. Being on a fixed income now, that amount we are being charged is just down right robbery. They can't give a break no matter what. I didn't realize they were hurting so bad financially. The staff really makes the 1st impression and over the years it has got worse. read more

The business manager at Lifeway Family Physicians is a crook. When I arrived for my annual checkup, I gave the receptionist my insurance card, and she entered the information into her computer. She said everything was OK with it. But then a few days later, the business manager called to tell me they no longer accepted my insurance (they had dropped the health plan earlier in the year without telling me). She said I had to pay the bill in full or else she would report it to credit agencies and submit it to collection. I had been a patient at Lifeway for almost 10 years at this point, but I quickly changed doctors to a different practice. No one should be treated this way and have to listen to such rude, sarcastic language on the phone for something that isn't your fault. read more

I have been going to this practice since it open and had been seeing Dr Thomas for almost 30 years. Since he went to his new program I have been turned over to Ruth Forehand. Can't see him unless you join his program. This is so unprofessional!! My insurance pays for me to see a doctor and all I ever get to see is a nurse practitioner. She is ok but I feel she is overbooked and isn't as knowledgeable as a doctor. I have ask to see someone else several times and the staff gets all defensive. I have not been demanding yet but I feel like I get better care at Patient First when I have been there. I at least get treated by a doctor!! I will try to continue with this practice but I am seriously thinking about going elsewhere if things don't improve with this practice. It is really sad when you don't ever get to see a doctor at a doctor's office without joining some program that cost $$$. read more

The Doctor I see here is great; she switched to this location from the previous place and I followed her. The nurses are great. Unfortunately, the admin and billing staff have made visits very difficult. This has happened repeatedly through the years. I will now be looking for another Doctor at a different location due to the admin staff. read more

I'm not normally someone who writes reviews, but I am compelled to do so after reading all of the negative reviews for Lifeway Family Physicians because I wholeheartedly disagree! I have been a patient of Dr. Brant Thomas for more than 30 years. I began seeing Dr. Thomas years and years ago when he was with another practice - before he ventured out on his own - and through all of this time, I have never had a single negative experience with anyone in the practice ... quite the contrary ... I rely on them for everything health-related! I've had occasion to be seen by everyone in the practice, and I know them all to be kind, knowledgeable, professional, compassionate people. I can say this not only for myself, but my children AND my grandchildren (who are also patients of the practice) would agree ... they all love their doctors and nurse practitioners. Over the years, on many occasions, the office staff and nurses have gone beyond the call of duty to answer my questions and assist me when I needed to call and speak with someone. I recommend this practice without hesitation, and hope that health insurance changes never force me to have to leave these folks! read more

The office staff is quite unprofessional and needs more training. Vanessa, the office manager was highly inappropriate regarding a death in our family. When I told her she was inappropriate and was not working at Walmart but a doctor's office where she could follow the rules but still have compassion, she sent me a letter stating to find medical services elsewhere. Now, they continue to mock sarcastically and hang up the phone when I request to get my doctor, Dr. Elizabeth Bakhski, to give me a call back, as I am convinced that the office staff is purposely creating this situation of harassment, and doubt the doctor is aware of what transpired. I am being denied access to my family doctor of over 20 years. IF I hear back from the doctor, then I may update this review. In the meantime, beware AND ALL STEER AWAY FROM THIS PLACE! The experience of unprofessional office staff is not worth the risk and disadvantage to your medical care. I have been dealing with this unprofessional staff for some time now, but this last episode takes the cake. I will let everyone know on EVERY forum the experience I had, so they can decide for themselves whether this fiasco - or quality care, elsewhere, instead. It's a shame as poor office staff makes the doctors look unprofessional, too. If they keep up this ridiculousness, someone is going to suffer medically due to their lack of care, and that could come back on them legally. Not good! If I were the doctors, I would want to know this - so now they can read for themselves on Google. That way, the office cannot skew the message. So, Dr. Bakshski, when you see this review, I would love to talk to you. Please give me a call! Thank you much. In the meantime, reporting this place to the Department of Health and the insurance company. Their poor Google reviews and ranking show a consistent pattern of unprofessionalism. What a shame! read more

I wanna start by saying the office staff is very rude and condescending. I have very high blood pressure and require daily medication for it. I missed 2 appointments due to work and finances and they dropped me as a Patient.It seems to be a very money hungry practice.I paid the 2 missed appointment fees.They were hitting me for 70 dollars a pop to weigh me and take my blood pressure,but I had to do it to get refills on my blood pressure medicine.I asked how much my next appointment would cost and was told between 70 and 200 dollars they couldn't tell me for sure.DR Brant w. Thomas was my assigned DR and I couldn't even say what he looked like.Do doctor's have a code of ethics or even care about people anymore? He sure as hell doesn't,or he doesn't communicate with his rude office staff.This is just a start,I will be sharing this all over the internet. Thank you for reading this read more

Dr Munitz has left the practice and I am going to be changing doctors. I refuse to be talked to like I am a child by ignorant assistants. I was courteous and asking questions to which they HAD no answers. The first assistant hung up on me and a different one called back. I was trying to schedule an appointment and told them the days I was available to which they completely ignored. So when the 2nd assistant called back, she had already scheduled an appt for me on the 21st which is a monday. I specifically told the 1st receptionist the dates I was available and the 21st was not one of them. All I said was that I told the first assistant I talked to the days I was available and she says to me "Well I am a different assistant, so there is no need to get rude with me!" WHICH I never once did and trust me the conversation was recorded with my iphone. And you know what I then disconnected the phone because I work in customer service daily and you do not treat people who come to your office like that. My husband goes there too and he said he had a problem with one of the assistants acting like she didn't want to help him either. I'm starting to wonder what the hell is going on in that office? I have seen several reviews on other sites about the assistants in this office as well. The only one I found to be helpful was Dr. Munitz's nurse. She was great!! But the rest of them, they need some customer service training immediately. read more