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Lifted Spirits Bar Concierge

4.2 (5 reviews)
Closed • 10:00 am - 2:00 AM (Next day)

Services - Lifted Spirits Bar Concierge

Bartenders

Event planning

Wedding planning

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9 years ago

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9 years ago

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8 years ago

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Susan Kane Catering - Dessert Table At a Wedding

Susan Kane Catering

(21 reviews)

We hired Susan for our wedding after putting the feelers out with multiple companies. She was the…read moreonly one that didn't throw a website at me and tell me to "choose from what you see." She replied with a passionate answer and crafted a beautiful menu for us and also gave us her full menu of what she offered. I could tell her heart was in it, so we went with her. Originally, I estimated we'd have 100 guests and she quoted us for that. About a month later (and 4 months out from the wedding) I contacted her to tell her we are expecting about half the original amount and if it was a problem for her, it was basically my way of letting her off the hook so she could seek out a bigger party. But she promised the world and said we'd make it work. She didn't give me a revised quote, and just said not to worry, we will work it out. Okay! Shame on me for taking her word because when we were less than a month out, she sent me the revised quote which was on par with what I was expecting. I reviewed it with my husband that night and the following morning, she said "her assistant" gave me the wrong price and she sent me another revised quote which was about $400 less than the original quote... for half the amount of people!?? I told her that was unacceptable. I knew she was trying to recoup the money she lost from being out of work for personal reasons the previous month. Not fair. So we ended up working out a price that seemed fair for both of us. Okay fine, no problem. We had our venue walk-though, and she was clearly distracted by my handsome husband. Annoying, but understandable. Not professional. At this walkthrough, she explicitly said she and her staff would handle all the things that we were dropping off and that "it was our wedding day, we didn't need to worry about having our guests setting stuff up" (some stuff for the tables, gift bags that were already assembled, just needed to be put on the tables, and a few other things). She was definitely distracted and I don't think she remembered that she promised us she would "handle it all," as the contract stated. I thanked her profusely and said she was saving me so much stress and how much I appreciated it. I am stupid for not getting that exact part in writing because literally THE DAY OF MY WEDDING as I am about to put my dress on and leave from my hotel, I get a call from her saying "I cant set all this up, I have to get in the kitchen." I was absolutely dumbfounded and furious. I was supposed to be at the venue in 20 minutes and as the bride on my wedding day, as I'm already anxious and stressed, I had to start calling my GUESTS to handle this task she said she would handle. I had everything so organized with a printout of where it was going according to the venue layout i had. It was easy to read and would've taken her team less than 10 minutes to do. My husband also told her when he dropped everything off DO NOT CALL MY WIFE about anything. Him and his boys had dropped the things off before they went to get ready (they didn't want to do this running around in their nice clothes so they still had to get ready. During this time, she was following my husband around saying look at this, look at that, look what i did. He told me after the fact, of course. During this time, she could have easily unpacked the things she promised she was going to, but she was chasing him around like a little puppy. I was so disgusted. The food was good, although some of my guests left hungry (EMBARRASSING!). I don't think there was enough food, but she claimed my guests just ate a lot. I was also so disappointed that she did not do the desserts we said we were going to do. I wanted three things: a chocolate mousse shooter, a strawberry shortcake shooter, and cannoli. THAT'S IT. I had these items printed on the brochures for my guests. Well, dessert time came, and she had a variety of different desserts. She had what was on her original menu before we changed it- an assortment of mini desserts, pretty much all of which I did not want. The chocolate mousse was included in the assortment and it was so chemically and sweet, it was unbearable to eat. I also found it extremely rude that she pulled me out of the photobooth as I was with my guests to shove desserts in my face. I mentioned this to her afterward and she defensively said that "any bride would be thrilled to have the owner of the catering company bring her dessert," completely dismissing what I said to her. She made me feel so good in the months leading up to my wedding, but sadly dropped the ball big time when it came to the actual event. I waited a month to post this review because I was SO UPSET in the weeks afterwards, especially since she was rude to my friends. She claims no, but I would trust my friends with my life and if they tell me she acted rude, I believe them over her any day. To conclude- the food she provided was all tasty. Delicious. The service fell flat.

It is always a pleasure working with Susan Kane Catering. Susan is a true culinary artist, known…read morefor crafting personalized, flavorful menus that suit events of any size. I've had the opportunity to collaborate with her multiple times, and each experience has been marked by creativity, attention to detail, and results that consistently exceed expectations. Susan is professional, approachable, and exceptionally skilled. Her team reflects the same high standards--providing seamless, courteous service from start to finish. I highly recommend Susan Kane Catering to anyone seeking exceptional food and an elevated event experience.

Lifted Spirits Bar Concierge - bartenders - Updated May 2026

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