Called them a month ago and let them know I need hail repair. Scheduled my estimate and went to it…read morethree weeks ago. The estimator sent the estimate to east end atleast two weeks ago. I called two weeks ago about my estimate and scheduling to bring my car in. They said they'll get back to me by Friday (two weeks ago). They never did. Another week passes by. Today (Monday I call) and they have to look up my information and tell me their guy will look at today (only because I called them). They are too busy apparently and three weeks in advance is just too little time for them to call a customer back who got an estimate done per their instructions.

East End Body Shop fixed my car for much less than I was quoted elsewhere. My repairs were done on…read moretime, and my car was sparkling like new when I picked it up. Everyone was professional, polite, and went above and beyond during my entire experience. I would never take my car anywhere else.

I love this auto repair shop. They've helped me many times and have always been fast, honest and…read moreaccommodating. The staff is friendly and extremely helpful, always going the extra mile to get the best price on replacement parts. As a retired widow on social security, this means the world to me. I would not take my care anywhere else.

If I could leave negative stars, I would…read more I had a front end collision in my brand new vehicle and it was originally supposed to be ~9k to fix, and I was told it should take about two weeks unless parts were delayed to complete the repair. Two months went by, and the repair cost skyrocketed to 23k within that time frame - totaling the vehicle. To make things worse, every single week I was promised a new completion date, only to have this completion date moved back by a week two to three days before I was set to pick up the vehicle. Throughout the repair process, it was a constant loop of being told that repairs were on track and everything was looking good through text, but when I would actually call or physically stop by the shop, it seemed like nothing was actually being done. For example, one day I went by the shop before work to check in on my vehicle - I had received a text earlier in the day that all of the needed parts had arrived and that my car was still on track to be completed in the next couple of days. But, when I stopped by I was told that repair costs had actually reached the 75% total loss threshold and repairs were currently paused on my vehicle. Whoever was sending the texts "updating" me on my vehicle clearly was not in communication with the repairman for my vehicle. Customer service was where everything went wrong in my opinion. I thought maybe I was the only one having these issues, but one day we were waiting in the lobby at the same time as someone else. As we waited for their "end of day meeting" to end (it is every day from 4-5pm) the front desk lady clocked out, said "just yell at em if you need to!", and left. With this me and the other women couldn't really do anything but laugh at the irony. As we waited an additional thirty minutes after 5pm for the meeting to end she expressed similar frustration as her son's vehicle had been in their shop for three months, and she was having the same problems as me. Overall it was a miserable experience. If I wanted anything done or any progress to made, I had to borderline call every single day. I would be told "We will call back as soon as we hear something from insurance!" And days would go by without a call. There was no follow through in terms of communication. I think a lot of this had to do with understaffing, and a heavy load of work on the employees who were present, so I do not fault them personally. I understand that things unexpectedly come up, but going from 9k to 23k is absolutely asinine. Almost tripling the original quote is more than unexpected repairs, it is just plain incompetence. I think a more thorough look over in the beginning and proper communication would have made this entire process a lot better. If I were you, I would save myself the headache and take my vehicle to a collision center that communicates properly with their customers, displays transparency in the repair process, and values your time.

Yikes where do I even begin. I picked up my car from Joe Hudson's on 4th and noticed a horrible…read morenoise, I booked a diagnostic with Subaru to find that my car is missing parts and my alignment was wrecked (Joe Hudsons worked on my alignment) or atleast they said. They also left my old tires in my trunk. I had to deliver them back, when I arrived I let them know about the diagnostic and they had to reach out to the insurance covering the costs (not mine) I've been reaching out and they have been terribly unhelpful. Please stay away from this shop! They are neglectful, and prioritize getting your car out before your safety.

I have used Rick several times ranging from small dents to fairly serious damage. He has always…read moredone a good job and always charged me reasonable costs. I have never felt that he had taken advantage of. And he is a very pleasant man to deal with.

I am from Northern Virginia, but I was traveling through Kentucky over Memorial Day weekend, when…read moresomething jumped out in front of me and destroyed my front bumper, including the radiator. The next morning while trying to get the car towed, after several shops did not answer, Jim Howard picked up the phone. I cannot be happier that he did. He came to get the car right away - quite some distance and on a holiday weekend! When I returned about a week later, my car was flawless. The paint work matched perfectly and everything worked like new. I am very thankful that Mr. Howard picked up the phone on his holiday weekend. He helped make an otherwise stressful experience go smoothly and allowed me to get on the road again.

From the owner: Howard Jim & Son Paint & Body Shop is a reputable auto repair business located in Ironton, OH. With…read moretheir expertise in paint and bodywork, they provide top-notch services to ensure your vehicle looks as good as new. 2022 Internet Marketing and SEO by NEXT Digital has helped Howard Jim & Son Paint & Body Shop establish a strong online presence, making them a reliable choice for all your auto repair needs.

I'm sad to leave this review because I've known Rick Keaton and his family for many years and have…read morealways trusted and referred others to their shop, but this experience completely changed my opinion. After my car was repaired following an accident, I immediately noticed, while still sitting in Keaton's parking lot, items were missing and a loud rattle coming from my car. I immediately went back inside to notify the receptionist but was told that Rick would have to call me. When Rick called to discuss it, instead of taking responsibility or showing any concern, he became very defensive and actually hung up on me. I was shocked at how unprofessional and dismissive he was. I've since contacted GEICO and will have my car reinspected at another shop to make sure everything was done properly. I'm not one to leave negative reviews, but I feel people should know how poorly this was handled. Buyers beware--customer service and integrity matter, and you won't find either here anymore.

We just recently had a Chevy Suburban repaired due to being hit in the rear. While it was in the…read moreshop we had some touch up work done on the hood, front fenders and roof. It looks great like a new vehicle. We are very pleased. A big Thank You to everyone that played a part in our repairs. Keatons Collision Center, Inc. is the Best.