I came in to replace a pendent light today and Ashley Castillo walked me through the complete…read moreprocess of taking the socket apart, replacing it and reassembling. All I had to do when I got home, was cut to proper length, follow the great directions she gave me and I had it reinstalled in 30 minutes. Thank you Brown's and thank you Ashley. GB

Well , stuff is expensive. They have overhead …read more Competing with the box stores. It's nice stuff. I go there for touch activated lamp circuitry. The crap at the box stores can't handle your average lamp loaf without burning out yearly. Nice people and customer service. I confess. If I saw something here I liked. I'd look for it in line and wait. Spendy.

Decor Lighting was full of experts who took their time to help navigate the many options in…read morelighting. They made a suggestion with cabinet lighting that resulted in a superior result at less cost than their competition. Also I discovered that they are a family business when I picked up my product. No wonder they were so nice and happy.

There was only 1 person that greeted us & it was a very friendly & helpful gentleman that had…read morelonger hair & a beard. He set up an appt for us with a guy named Rusty & while he was saying nice things about him like his qualifications, Rusty happened to be passing by & instead of introducing himself since the other guy had mentioned "oh, this is actually who I set your appt with", he walked right in between us & went straight to his desk without a smile or acknowledgment. Our builder had given us 2 choices to pick our light fixtures from to be put in our home that's being built but all it takes is one bad experience of customer service to deter us, so it looks like we'll be going with the other company instead.

We're building a new house and I, apparently since I combined forces with our GM builder, and we…read moreseek out together to save money and time try to anticipate needs. Time is money. I work with Kristy and when she's out Rachael. Kohler is a brand we're using throughout the house. The lead time on Kohler faucets/parts can be 60 days. In other words you have to order WAY IN ADVANCE! I needed valves that go in the wall behind showers and baths ASAP so the plumbers could install them before the walls were gypcreted and tiled. Mr. N we need these ASAP we have to pressure test your system ... I ordered the faucets the rain heads and shower bars but ooohhh didn't know I needed rough-in valves (basically the gut of the temperature hot cold control for your shower). Okay ... I don't have 60 days I need them in 5 ... plumber said call Ferguson. Kristy pulled 2 from Wasilla, had one in town and 2 at their distribution center in Seattle. Boom ordered shipped and got them and needed parts for our standing jetted tub too. Who knew there were so many pieces to plumbing. The Plumbers day was saved! This week was nuts. I had to literally track down 5 parts I missed. So today I picked up a valve I made a mistake on, and I had 2 trim valve kits shipped to my new home address when they found them in California. Kohler Customer Service in Wisconsin - I have their number saved. They helped track down what was available which I ordered in Anchorage. Plumbers are back Friday ... I have all their parts again ready. Plumbers vans and trucks are outside at Will Call all the time - they get contractor discounts. Hmmm ... Hint Hint! Yeah, if you have the 60 days to get it in you can be stress less. BUT - if you can't close on your house till they're in ... oh yeah they can hook you up they can search!

stood there for 30 min. No I'll be with you in a minute, no I'll get someone to help you, no make…read morean appointment. Plenty of eye contact, zero customer service. went somewhere else and spent $10K

I have always prided myself on supporting local, proud to support a local entrepreneur struggling…read moreto fend off the box stores and their volume advantage. BROWNS RUINED THAT. After building two structures here in anchorage, and on my second in Seldovia, I am pissed. I just returned an unused garden item at lowes, no receipt, past 90 days, the store manager allowed it. I just tried to return a small box of emt fittings at browns. The socially detached, un empathetic jack-a$$ millenial immediately sighed a long sigh, and threw out half of my receipts because they were past the 60 days allowed, citing policy. The rest of the items, i purchased less than a week ago. Strange, the Sales clerk to my right kept looking over uncomfortably, as HE KNEW, THAT I KNEW THAT HE KNEW, that i had just purchased them. Way to go! Thank god, where i work, i am allowed to deviate from company policy to take care of my customers, who ultimately pay my income. F()ck this guy, and screw you BROWNS for not giving your employees the power to take care of a customer. You'll find me at LOWES.

"Alexa, turn on my Soirée Kitchen Lights". Oh yeah this is a technology age we're living in and…read morewhen I need assistance I go to my buddy Dave. He's at their main location. They have a Showroom at 6th Ave. and another off Old Seward closer to Dimond. I call Dave and he tells me what to get and tells me what's available and the model type. All their people know their stuff. I bought these cool Alexa/Google voice activated light switches for every room and bathrooms. They can control up to 29 lights on one switch so like our bedroom lights that have like 11 on one switch is no problem. Lutron Caseta Wireless Smart Dimmers. 'Alexa, turn down the bedroom lights to 15%". Yeah, a little pricy but worth it! The house we're building is 100% all LED. We figured out the lighting we needed from our architect then we sourced about 75% of our lighting needs here. They don't carry everything but they carry a lot and some things have to be ordered. This time I needed 100 Watt LEDs equivalent to standard size bulb (they call that a A19 bulb type). Usually for a standard LED bulb I go to Lowes or Home Depot. But the higher Watt Bulbs 75 and 100 Watt Equivalents there are a oversized LED bulb. Trying to put them in our new Island Pendants - uh too big -- I need the Lumens to be at a minimum 810 -- Architect thing -- Lowes and Home Depot Oversized Only ... ARRRGH! Called Browns and got the answer I needed and at the equivalent prices that would have been at Lowes or Home Depot ... the advantage at Brown's -- Selection and ability to order to your specific needs. I went by the store off Old Seward and grabbed them.

they are retired and no longer doing jobs - they recommended working with ac electrical for new jobsread more

We called M & M Electric for help in a kitchen lighting upgrade from out of date fluorescent…read morelighting to new LED recessed lights. We set a date and Frank came out and after looking things over made some suggestions and assured us the project could be done. We couldn't have been more fortunate to have Ron do the work we wanted done. He is the ultimate professional electrician who worked with us with our ideas, his ideas and knowledge and to-the-code installation. He ensured everything was protected from drywall dust and potential damage while working. M & M Electric is a high quality and very professional company that truly understands customer service. The overall bill for the project was actually below what we were expecting. Well done M & M Electric and thank you Frank and Ron.

Contracted with ICD for a functional router. We paid:…read moreRouter: $248 Labor: $ 95 TOTAL: $343 What did we get? A router that provided partial internet for 10 days. Contacted ICD, they sent a team to troubleshoot, which I appreciated, but they also didn't complete the fix. The next day we lost all internet and TV. But ICD sent us a bill for $213.75 for the "troubleshooting" that didn't work: We went and bought a new router (same model) and found another installer who replaced it for us over the weekend. At this point *we are out $817.99 for a functional router.* We returned the $248 router to ICD, but they never refunded us. It's unthinkable ICD is making us pay for their labor to fix a defective router ICD sold us that we had to replace and install at our own cost.

We needed a lamp for our theater projector in a hurry. Dustin was able to…read more find the exact lamp we needed in the Lower 48 and we had it within a couple of days. Great service!

So very impressed with this company. We needed emergency assistance on a Saturday night. Amanda, on…read morecall, took time out of her family time to help me and she went above and beyond, thank you. Colby showed up within an hour. His experience and quality of work was calming and he found our difficult problem within 2 hours, thank you. He didn't have all the necessary parts, so he scheduled Christian to come back the next morning. It's always scary to need a professional on the weekend, especially at night. This was a good experience. The cost was worth the work we received. They deserve 10 stars

Amanda who runs the front desk and billing is very professional and very pleasant to work with. The…read moretechnicians that did our ballast bypass on our simulated sky light in our kitchen were very quick and knew their stuff. I appreciated their promptness and providing additional information associated with recent building codes etc. This is my first experience with Supreme Electric but will definitely recommend them in the future.