I love my hair. This was my first time at the salon. I had a very nice experience and I did not…read morehave to worry about waiting. My pet peeve I have had so many compliments on my hair. I will be going back.

Horrible experience.... My last post was mysteriously deleted... Probably by the owner!! Do not…read morelet this woman do your hair. She does not have a cosmetology license... She really messed up my big chop... Thank God time has passed and my hair has grown out... I got it shaped up by a true professional and now it is beautiful!

My first time visiting this wonderful business was top-notch. I was referred here by a close friend…read moreand everything she said about this establishment was % correct. The ladies are so friendly and inviting. And, the music that gently played in the background was very relaxing. I will definitely be back again and again. Thanks again for such an amazing experience!

This place is AMAZING!!!! If you read my reviews, you know I pride myself on being transparent and…read moregiving honest feedback on my experience and overall satisfaction. The intention is to ensure clients/customers like myself know what to expect when booking appointments, or avoid unnecessary bad interactions. For this reason, not all my feedback is positive, but the goal is to help businesses improve the customer's experience. Thankfully, this was NOT the case with AOF, because they exceeded my expectations. I found AOF on Instagram searching with the hashtag #ombrebrows and #eyelashextensions. I was first impressed with how clean and professional their social media page was displayed. Most pages I previously found with the same hashtags always seemed to be missing information that I needed to make an informed decision when booking services. There was either not enough pictures of their work, unclear on services offered and how to book, or the posts were unorganized and looked very "spammy" on the page. However, this was not the case with AOF. The page was VERY clean and professional. They included BEFORE and AFTER photos of each client they performed services on. Each photo included a description of what the client booked, and the price. This made the booking process EXTREMELY user friendly because you did not have to guess which service to select. I also love that they show clients ranging in age and various skin tones, to have an idea of how things will look on you. The other major difference that set them apart was the booking process. The link for booking was included in the bio at the top of the page, with deposit instructions stated clearly, as well as, after care instructions for the Ombré Brows. This showed me they really prioritize the customer's health and safety. When arriving to my appointment, I was pleasantly surprised with decor of the suite and the ambiance that it created in the service and waiting areas. The suite was clean, sanitized, and Covid-19 friendly. There were two women that worked on me, Brittany and Ceon. They were super friendly, and greeted me with a warm welcome. They looked very professional, and wore shirts with business logos and it really added that extra layer of professionalism. Brittany did my lashes, and Ceon did my brows, and they are great at what they do. I was so in love with both services and how they turned out! They used great products, because I have had no problems with my lashes falling off or anything irritating my skin around my eyes or brows. They have definitely gained a long term client, and I look forward to booking my next appointment. I would DEFINITELY recommend using them! They are a one-stop-shop! They even offer facials and teeth whitening! This is a wonderful place to meet all of your beauty needs, and a great way to pamper yourself

I got married a year ago, and since it is wedding season again, I figured I would write this review…read moreto warn other brides of what happened to me so they do not have to go thru what I went thru. I got married at Ashelynn Manor, and Exquisite Reflections is one of their preferred vendors, they even offer complimentary services and exclusive packages thru them. Sounds great right? NOPE. So I'm an out of town bride, and we flew down to Texas to go to Ashelynn Manors open house to meet the vendors after booking them as our venue. The work done by the Exquisite staff looked beautiful(I'll give them that!) and the promise of the package was alluring, so I plopped down the down payment right then and there, about 150 or so dollars. My wedding date was a long time out, so I figured I could have enough time to consult over the phone or email, etc. Well, the only communication from that point went like this: I got a email reminder for a trial, which I booked the week of my wedding because again, I'm from out of town. I contacted the owner a few months before my wedding to get the contract, ask questions, etc and that was like pulling teeth. She finally sent me the contract 1 month before my wedding which I had to physically print out, fill out, scan, and send back (I emailed it because it would've taken too long thru regular post) I tried to get her to message me back about where and how to put my finished payments in, as the contract threatens to charge more money if it wasn't signed a month before the wedding date. I waited a week to hear back and NOTHING. 3 weeks before my wedding across the country and she couldn't even bother to get the contract finished and send me my end quote. Finally I got furious and told her to forget it, that she was making me very stressed and uncomfortable with her lack of response and that I no longer wanted her services. She finally messaged me back a couple days later and apologized, she had just had a baby, was super busy, and usually tried so hard to make her brides happy. (Ok? That's literally fine, but WHY agree to my date and take my deposit and put me thru this then??) Did not return or offer to return my deposit and that is the last I heard from her. Luckily I ended up finding a wonderful artist team in Houston who were actual professionals and got a contract done, signed, and paid for in 48 hours, all done virtually. Also, I'm not some kind of bridezilla Karen who needs all your time and attention, full transparency-I am a freelance bridal makeup artist and I could not even imagine treating a client the way the owner treated me, nonetheless keeping a deposit when I had no intention of performing a service for someone. My advice: don't put the deposit down at the open house, make sure you book the trial first and secure your date with the deposit, otherwise getting any response will be like nailing jello to a wall. They don't even have a working business number. Or just don't use them at all, unless you want to end up like me, scrambling 3 weeks before my wedding to get another artist and hair team. What an absolute nightmare. Also really suspect is that they specifically demand in the contract that you don't post negative reviews of the company until they have a chance to rectify the complaint, which if you're like me, will be never. All the other vendors at Ashelynn were fabulous...friendly and responsive...but I'd avoid this one.

Emily was able to make it for our family potrtaits within a day's notice. She was very…read moreprofessional and talented!!

Not only did she do an excellent job with my hair or consultation about the future health hair…read morewas excellent. Very detailed oriented very professional. I'm excited about my next style appointment

I been going to Janel for about 5 to 6 years now and I love the services she provide she very…read morehelpful when it comes to getting the hair you may need for your appointment she has great customer service if you sit in her chair she treats you like family. it's almost the most peaceful place to kick back and enjoy your appt

Fabulous hairdressers in a lovely peaceful salon now if they could just figure out how to make…read moreappointments on time it would be perfect! Worth the wait though bec they are great!

I had a haircut with Heather. I was wondering if it was a good cut. The next morning, my curlers…read morecaught fire! I wasn't able to style my hair and was relegated to wearing a ponytail all week. I was frustrated with my hair and Heather had convinced me during my haircut appointment that a Brazilian Blowout would alleviate my hair frustrations. So, the next week I went back for the Brazilian Blowout. This proved the haircut was not good. My ends were ragged and looked completely uncut. The layers were just chunks and there were some sections that had hair 2, 3, even 4 inches different in one section. I called to see what could be done and made another appointment to go back under the impression that anyone else would be addressing my concerns. No, the appointment was made for Heather to cut my hair again. I canceled my appointment and left. After seeking recommendations for another stylist, I went to someone else who confirmed that the cut was very bad. He also told me that my hair, because it is thin, makes me not a good candidate for a Brazilian Blowout. This salon is no longer on Sawdust, it is now in the Marriott Waterway. I'm sure there are qualified stylist there, but Heather is not one of them. I also didn't appreciate that the owner, when confronted with my issue, didn't seek to correct the problem himself or even select a better stylist to correct my really bad cut.