After praising my selflessness for being an underpaid public school teacher, she proceeded to try to sell me $15k worth of services including totally unecessary cataract surgery. She told me unambiguously that after the surgery, I would not need glasses. Five minutes later, an office staffer continued the hard sell but cautioned that even if I got the top-tier lenses, I might still need glasses. Avoid. read more

My husband called to make an appointment because he was experiencing an issue with his right eye. What he described to the appointment person were symptoms of a detached retina (which was unknown to him at the time). This person should have been knowledgeable enough to communicate that he needed to seek immediate attention and not make an appt 1 week later. I took him to UCSF ER that day and they performed emergency surgery to save the vision in his right eye. It's not okay for the person to have continued to make an appointment for a week later and to be so under educated that they did not immediately recognize the basic symptoms of retinal detachment. I would never trust this office if something is not right with your vision. Had he waited a week, he'd be blind in his right eye. Zero stars for the lack of knowledge at the front door of this office. It was a very unprofessional and potentially costly mistake. read more

Great Experience! Everyone seemed to know what they were doing. Will write more after I have had surgery. So far, I would highly recommend Mosaddegh Eye Institute. Dr. Mosaddegh seemed very knowledgeable and caring. read more

They never answer calls even when they request customers to call back. I won't return here.

Doctor is amazing and the Optos technology is next level! The exam was thorough, professional, and the staff was very friendly. Outstanding service and a great experience overall!! read more

Pros: 1) She and her staff were very warm and kind through most of the process. 2) She is probably a skilled doctor-- or at least one who cares a lot about state of the art technology. So if that's what you want- you might have a super different experience than I had. Cons: 1) They spent an inordinate amount of time being very pushy, trying to convince me to pay out-of-pocket for an expensive eye exam with new technology that did not require dilation and would show vivid details that couldn't be seen otherwise, and i think would give me images that could be shared with other doctors (not sure on that one but I think so)... but was not covered by my insurance. 2) What's much worse though-- When it became clear that I would not be doing that, and would prefer the old exam where they dilate my eyes, she did NOT dilate my eyes, and glanced at them quickly through some magnifying tool, and said something like "looks good actually. You don't need to be dilated." And sent me on my way. Caveat: this was several years ago, so the exact details are fuzzy, but the main bullet points are accurate. I keep getting advertisements from them, which reminds me periodically of this horrible experience. I finally unsubscribed and wanted to write this review. read more

It was really easy to book an appointment by call and the wait was minimal. The office is clean and comfortable, and the front desk ladies were kind and helpful. I came in for a routine check and Dr Ariel Chen did such a great job at making me feel comfortable and cared for! She answered all my questions and the eye tests (pressure, refraction, eye sight) were thorough. She was professional and knowledgeable. Highly recommend! read more

Staff was very friendly and accommodating, service was high quality and my overall experience were great! No complaints!

Warning - do not go to this office. I went in to have one eye treated and she also worked on my other eye. When they put in the insurance claim it was totally denied as she was only authorized for a procedure for my right eye. Insurance paid nothing to her office and advised me that my balance owed was $0. It was a total scam - why are they still in business? read more

I discovered Dr. Mossaddegh through an online search. I saw her twice and had four consultations in her office. She's a beautiful woman who displays a real skill for interacting with a client and for careful evaluation of the eyes. However, at no time in any of the four visits was there any mention that in accepting cataract surgery with her, I would agree to assume all risk that after the surgery there might be "no improvement" whatsoever. My appointments for right eye an left eye were all scheduled in advance. I had passed the pre-op exam by my primary care physician and Dr. Mossadegh today gave me a final review of here cataract evaluation along with some discussion of how my vision after surgery would not be perfect and that due to some intractable problems with my eyes, I would still need to wear glasses. I understood her and accepted the qualifications she offered even though the light vision lens I wanted promised 20/20 vision in the brochure. It was not until I left Dr. Mosaddegh's presence and a staff member directed me into a room to sign a dubious legal contract whereI found myself being mercilessly scapegoated. Because my vision was so low, I asked the staff member if she might read aloud to me significant parts of the contract since I could not read it and was offered no magnifying glass or other aid to understand the contract for myself. When she, thestaff assistant read aloud the sentence, "I agree to assume all risk that there might be no improvement after surgery," I balked - out loud. In exasperation, I asked her whether she thought such a declaration was even reasonable, given that i would be spending $12,000 out of my own pocket for the surgery.. She explained that my vision would not be perfect after surgery and referenced Dr. Mossaddegh's own admission that my eyesight would not be 20/20 after surgery and that I would still need glasses. I replied, "I know that, and I agree with that. But the wording in this contract specially says there might be no improvement after alll, and that is not acceptable to me. She told me shat she needed to leave the room and ask for help. So, I sat in my chair and awaited her return. Little did I know that in debating ardently the language in the contract with the staff assistant that she felt I had disrespected her and was seeing the Dr. Mosaddegh's administrator not so much to get better information as to how to address debate but to quash it altogether by getting the administrator and have him "talk to me," laying down the either/or demand: either you sign the contract or we don't perform the surgery. I was seated but he stood over me and explained the wording, telling me that I was "interpreting" the words to my own way of thinking, but he offered no other "interpretation" as to how best to understand "no improvement" is an acceptable risk. He came off as an authoritarian and didn't offer anything constructive and merely attempted to control my emotions and my thoughts. My voice raised as well as my blood pressure to be talkked down to as much as he was doing. He was acting like I was one of Dr. Mosaddegh's employees. He denied, of course, acting like an authority figure who sought to dominate and control, but his words and his perseverating insistence that I substitute his thought for my own showed me the truth and that he was lying. He, perhaps because Dr. Mossadegh, had given him that authority to initiate a purges like a Russian dictator getting rid of the proletariat, next told me that someone with my "attitude" and lack of respect for the staff didn't deserve to have surgery and he peremptorily asked me to go. I looked back at the female staff member who had sought out this administrator and asked her point blank, "Did you feel I disrespected you when I was arguing about the wording in the contract? If so, I'm sorry to have made you feel that way," and she answered, without giving an assent or denial, "We all want to feel respected here." Well, I sure didn't feel respected. by this pair -- a sensitive snowflake on the one hand and a ball-busting bully on the other colluding together because neither one of them had the intelligence necessary to answer responsibly a proper legal question but knew how to flip the discussion into one abouto respect instead because of their own ignorance. Too bad Dr. Mosaddegh doesn't step in to end such a snafu as I suffered, all created by staff members who know all to well how to con her and her clients to satisfy their own ego-driven self-interests. read more

Be careful if you have time constraints because you will wait forever getting to your set appointment

Great doctor. Her cataract surgery approach to best possible outcomes, dry eye and aesthetic treatments, makes this practice very unique in the Bay Area eye care space. Highly recommended! read more

My wife and I were both patients of Dr Mosaddegh until 2017. A close friend of ours also saw Dr Mosaddegh. She pushed all three of us to have surgery. Luckily we all saw another ophthalmologist who didn't agree with Dr Mosaddegh's assessment, and here we are 8 years later with our vision still intact and healthy. I didn't write a review until now because the final straw was an invoice we just received in the mail from her from 2017! I searched on the internet and found in California that the limit on collecting medical debt is 4 years, so I called her billing department to let them know the invoice should be voided, which I think has happened. Unbelievable that they would still send patients invoices 8 years later and I hope others don't pay if they receive a bill in the mail like we did. read more

I have been going there for many years. Their selection for glasses have been reducing and reducing. Now they have limited days that they open on west portal. Not convenient for me. I'll go there for eye exam and get my glasses at Costco. Staff is friendly. read more

The absolute worst ophthalmologist I've ever been to. Dr. Mossadegh in particular is shady. Terrible service, disorganized office, sheisty. They make you wait forever and when you finally get to see the doctor they try to upsell you on everything. They mis diagnosed me with both glaucoma and macular degeneration - There are lots of good ophthalmologists out there- this is not one of them. read more

I'm shocked at the lower reviews! Everyone at the clinic was absolutely amazing! It was literally the best customer service Ive had. Youre introduced to everyone even receptionists and always informed about what the next step. As a new customer I never felt confused ot lost. They are a very well run machine - everyone did their part perfectly. I also noticed there are a lot of long tine patients, many of which the staff all knew by name. I can imagine why someone would go to Lillie Mosaddegh repeatedly. Shes amazing and very thorough. Pay her and the amazing staff a visit! :) Note: she has 3 different locations one other on mission and one on post. you can alternate and go to either. read more

At the W Portal location the entire team at Dr Mosaddegh's office is phenomenal! From making the appointments, to having the procedure performed, & finally to the follow up check-ins, a very thoughtful, accurate & pleasing total eye care experience. A superb encounter, and thank you. HerbS. read more

This place is the absolute best!! I recently had to have cataract surgery and after looking at reviews and doing a bit of independent research decided to go with Dr. Mosaddegh. I AM SO GLAD I DID!!!!! Everyone throughout the process was amazing. From the get-go, I dealt with the amazingly helpful Sharie and it only got better from there. The front desk -Jaqueline and Rocio, the specialists and folks in the back (Spencer!!), and of course Dr. Mosaddegh and Dr. Paragas. Everyone at every step of the way was professional, friendly,, and as helpful as possible. I couldn't be more pleased with the process or the results. Truly outstanding. If you are looking for an optometrist or ophthalmologist, this is your place. read more

You don't want to be treated by Mosaddegh ophthalmologist. Not genuine/transparent and money hunger. Good at using the right term to deceive patients of their progress. No integrity, disrespectful, unprofessional with attitude. Always afraid her assistant doctor chase her patient away by monitor, step in to control them and train them what do say to deceive patients. This is an honest feedback and opinion! There are hundreds of ophthalmologists out there who can provide an excellent quality professional cares! It is not worth to go here. read more

I love this optometrist office. I've seen Dr. Melissa Paragas and another optometrist who was also excellent and very easy to work with. The doctors are awesome but the office staff is really a joy. They're always so friendly and helpful. I really love interacting with everyone here and am so happy I found them! read more

I do not trust this doctor and am going to pay out of pocket to get a second opinion somewhere else. The technician (not even sure if he was an optometrist!) who determined my prescription was CONFRONTATIONAL ("you can't see the first line? it's the same as the line before!") and seemed like he was rushing to complete the exam. He did not move the back of the chair for my head to rest, so my vision (which he was supposed to be measuring) kept changing depending on how I was swaying in the chair. Left the visit with absolutely no confidence in the prescription he determined. The optometrist I saw for the eye exam was really good, but he was a visiting optometrist and not a member of usual staff. Wish I knew where he typically works. I came back a week later for a follow-up, and saw the staff optometrist, who DID NOT WASH HIS HANDS between patients. Front desk staff at first visit were ok, but at second visit, they were very UNPROFESSIONAL; same people, different days. And some woman from back office was rude. I overheard the woman who helps with selecting frames try to pressure another patient into buying frames that day. read more

I've been coming to Dr. Mosaddegh's office for 11 years now and I've honestly had mixed experiences. This last visit (2 weeks ago) was a great one in regards of the exam. However they were supposed to obtain a trial set of contact lenses for me and call me when they arrived (~1 week). Never received a call so I've had to keep calling in to check. This seems to always be the case when trying to get my contact lenses. A promise to call me when they come in ---no call ---I always have to keep following up to finally get my lenses. I just spoke with Rocio who said she would check and get back to me next week. Hopefully my trial lenses will be in West Portal and she will call me back. This is the most frustrating part of this experience--it shouldn't be this hard to get contact lenses. read more

I've never been treated so poorly by a medical office in my life. They clearly have more patients than they can handle, so expect an extremely long wait and staff who try to rush you through as quickly as possible. On my way out I was given a copy of my chart, I think by mistake. It had lots of incorrect information, like what causes the symptoms that prompted me to visit in the first place. Honestly, I feel like my experience almost borders on malpractice. I came home literally in tears. Will not go back. read more

Do not go to this shitty place!!! I went there for left eye stye treatment; waited forever and they tried to sell me some kind of treatment for $500 just for each session. She couldn't take out the stye and left mark on my left eye lid. And now my both eyes have stye!!! How come their license is not canceled yet!!! Terrible service, and now I have to live with the mark on my eyes!!! You don't deserve to be a doctor and hopefully every bad things find you everywhere forever!!! read more

I just love the optometrists, opticians, and all the staff here! They provide the most friendly, caring and professional service every time that I or my son come in for an eye exam and new glasses. I especially have to give a big shout out to Rocio, who always welcomes us with a big smile, and is genuinely happy to see us. On top of that, she is greatly skilled at recommending frames and fitting them for you! read more

Simply put this is the BEST optometrist staff and office I've had in all my time here in SF. Both the front desk ladies who helped me were beyond helpful and lovely. I want to give a big shoutout to Dr. Paragas who eased my worries and showed some real care for me as a first time patient. Thank you all for the service and so happy to have found an office and doctor I can trust. read more

I have been coming to all 3 of Lillie A Mosaddegh practices in the city ever since I was young enough. This place is filled with such amazing employees that truly care about you and your vision. They always take care of me when I come around and make sure I feel comfortable. One of their employees Rocio has been there since I began going there and she has been nothing but amazing. She always makes me feel at home and gives me the best customer service. Thank you Rocio and to the doctors for not only taking care of me but servicing me with love. read more

I was recommended for a procedure and was told it was covered by my insurance. So I had it done. On my next visit, I was told that it was a mistake that it was not medically necessary and that it was not covered and had to pay for it. I explained the situation to Dr Mosaddegh who did not have any sympathy for her staff's error. I never went back. I generally don't review often but this experience was so bad that I had to. read more

It's possible that she is a wonderful doctor, but I will never know, because her front office staff is so bad that I will never go back. On my first and only appointment, I was charged my $170 copay up front, then waited 1.5 hours and was never seen by the doctor. After 1 hour I asked what was up and they told me that the power had gone out in the office in the morning and they were backed up. The front desk person and nurse said, "You are next!!" After 30 more minutes and 2 other people went in front of me, I asked for a refund. They ran my card and said "the refund will show up in a few days." It has been 15 days, and I still have not received the refund. I have called the office and waiting for their call back as I write this review. RUN! RUN AWAY!!!!! read more

I went to Dr. Mossaddegh's office because my spouse had good results with her cataract surgery. I had positive expectations. I had a retinal problem which later turned out to be a developing macular hole. This office claimed that my eyelash oil glands needed to be periodically cleaned and subjected me to a fairly high pressure sales pitch with slick video and special equipment for annual $1000+ oil gland treatment. I had to decide quickly for special rates. This was such an outlandish diagnosis that had nothing to do with my symptoms of distorted vision. I subsequently was treat by a retinologist with a successful operation. My experience bordered on malpractice. Later I had a friend who also had a questionable diagnosis of narrow angle glaucoma which was not confirmed by a second opinion. Despite my spouse's good results with cataract surgery, I would stay as far away from this place as possible. read more

I normally don't write reviews but in this case it was a must. I had been suffering with a severe red eye and pain for two days. Due to COVID no one wanted to see me until I called Dr. Mosaddegh office. Her receptionist Sherri was extremely helpful and kind. She accomodated me the same day. She was a lifesaver. The entire staff is kind. On my follow up appointment the receptionist was so kind to watch my meter and put money in it when the time had expired. Thank you to the staff! read more

This review is on behalf of Alejandro and Aleyda Galo. They have been visiting Dr. Mosaddegh for eight years and have received extremely professional services. They have had surgeries from cataracts and astigmatism. The results they had were wonderful, they are recommending Dr. Mosaddegh to anyone who is in need of her services. She has kept their vision up to par and they will continue visiting her. read more

I have been a patient of doctor Mosaddegh for three years and have nothing but praise for her ability to treat my various eye problems. As a 70+ patient I have used a number of doctors over the years so I have a basis to compare medical services received and believe that Doctor Mosaddegh ranks among the best. read more

I'm sitting in the (tiny) waiting room right now. My appointment was made this morning for 11:30am. They asked that I arrive early because I'm a new patient. I come at 11. It is now 12:00 and I was just called up by reception. Her: "um, did someone explain to you the wait for today's appointment?" Me: "I was told 11:30." Her: "well, there are 4 people ahead of you" Me: "so...what time does an 11:30 appointment really mean?" Her: "we can get you out of here by 12:30" It is 12:55 and I have been moved around to a couple of rooms. Now waiting for the Doctor. Will she show up before 1? Not cool. Not cool at all, especially because it is a Monday. A work day. Based on my past experience with other eye doctors, I expected to be in and out in 45 minutes. The longer they keep me, the longer this review will be. Hope the play by play helps and you think twice before coming here, or schedule your appointment when you have 4 hours to kill. It's now 1:05pm. No doctor. 1 star for same day appointment. Wish my insurance hadn't changed or I would be elsewhere. 1 star for having ample street parking - minus 1 star because I had to keep refeeding my meter. That brings us down to 1 measly star. Sorry, but there is nothing worse than an office that has poor scheduling and time management. read more

Rocio is a fantastic team member who has assisted me with her expertise in this space, she's helped with my orders for contact lenses and frames! read more

Dr. Lillie Mosaddegh is great. She explains everything to you. And her while staff is wonderful.

I became a patient of Dr. Mosaddegh only a few months ago, after the abrupt retirement of my ophthalmologist of many years. At the West Portal office, I received care way beyond my expectations. My eyes were examined and tested in several ways, and all results were explained to me by both Dr. Paragas, who performed them, and Dr. Mosaddegh. I was offered treatment for my painfully dry eyes that I hadn't known existed. Before I left that day, I had received procedures to address my scratchy eyes, vitamins designed to support my eyes, and a weighted eye mask to warm and use every day to relieve my dry eyes. My results have been miraculous. Everyone at the office was both warmly welcoming and proficient. My experience was more than positive--it was uplifting. read more

I'm leaving this 1 star review because of my experience with the Optical department. Working with the optometrist was straightforward: I was given two sets of trial contact lenses to finalize my prescription (2 different brands). I was told I just needed to call back and say which brand I preferred to finalize everything. I call back and leave a message (with the very sweet Sherry), indicating that I want to buy contact lenses through them as well as finalize the prescription. I don't hear back for 4 weeks, at which point I get a voice mail thanking me for my patience and asking me to call back and if I don't reach them, leave a message for when I'm available. I left a message saying which brand I preferred and to call me back anytime. It's been another 3 weeks and I haven't heard back. I'm definitely not buying contacts through this practice anymore and won't be going back for eye/vision care. I'm stuck wearing the final pair of my trial lenses. And I can't even order lenses from somewhere else because when I called back earlier this week, my prescription wasn't finalized in my file. What an absurd, frustrating experience. read more

I've been coming to the Mosaddegh offices since I was younger (14 y.o.) and I'm now 30 y.o. and have stuck with the doctors here partly because it's who I know but also because I've always gotten great service. I've had appointments at all three offices and customer service has always been warm and welcoming- mostly due to my favorite assistant and front desk manager, Rocio. I was saddened to hear the Mission st. Office close temporarily due to COVID-19, and so had to come to the West Portal location. It made me really happy to see her there, and felt warmth and familiarity right away just to have her greet me and catch up. The service was quick and efficient, as I had to get a new prescription for updated contact lenses and glasses. Grateful that they are offering services and I'll most likely continue to stick with them , despite the changing optometrists- I only come for a visit 2-3 times a year anyway. Thank you, staff and Rocio, especially in these crazy times! read more

If you have been here already, you might consider getting a second opinion on any diagnosis (or prescription) from this practice immediately. This is serious business folks, we're talking about your eyes. A doctor in this practice went into great detail that I had 'anatomically narrow angles' and tried to persuade me that I was at risk for 'acute angle closure glaucoma' -- she even used a plastic model to show me exactly what was wrong with my angles. She was so nice and sweet, I really trusted her. She wanted me to return for deeper evaluation and discussed an expensive YAG procedure to correct the condition. YAG involves lasering a tiny HOLE in the eye. That night, I had a feeling that something was not right. I went to Pacific Eye for a second opinion and learned the truth. I do not have narrow angles, nor do I show risk for glaucoma. I also learned that Mosaddegh's practice got my prescription completely wrong. Run the other way. (Just to note that the review by 'Kris M' below includes a similar tale of glaucoma. It would be interesting to hear some follow up on that... .) UPDATE: I heard back from "Kris M" recently in a private message. After her second opinion, she didn't have any glaucoma issues either. Moral of the story? Go to this Doctor at your own risk. read more