I would love to acknowledge this business for their amazing laundry service with free pick up and…read moredelivery. They had a job and they executed it well. Thank you so much for your business. I'll definitely refer friends and family.

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

I use their drop off service takes 2-3 hours then you can pick your clothes up folded and bagged…read morefor you. They charge by the pound I've done my laundry here pretty much there's always a washer and dryer available to use. They have a TV on always and the store has good area flow.

I just ran up there to dry some clothes like, I previously had two weeks ago. The Chinese guy told…read moremy husband that we would have to wash and dry to be able to dry clothes and they are reserved for that. Smdh not a good place

Kind owner, excellent service, excellent prices. Went to Tommy's after a popular, local chain dry…read morecleaners ruined my dress. I'll only go to Tommy's from here on out.

Somewhat daunting to walk in, and getting in and out of the parking lot isn't great, but their same…read moreday service is excellent, and I love supporting mom and pop businesses!

Great place for alterations! The quality is top notch and affordable. The little man that works…read morethere has military stories for days.

The entire store is covered with cat hair... cats everywhere. I can't walk into the store without…read morehaving a sneezing fit. I rented mess dress for an outrageous price only to get a cat hair covered uniform that smelled like crap. Never again

*I visited Ocana's on Zelda in Montgomery. Not the one in Prattville…read more Had suit sleeves shortened. Left buttonholes that look ridiculous! Sleeves are still a little long, plenty long enough to have shortened above those buttonholes. Plus they're different lengths though my arms aren't different. Owner did not care. Said she doesn't do buttonholes, that someone else does them. So she's not responsible? Said they could fix but would cost more and take more time. Was $50 to shorten sleeves and pants. I will find another tailor.

Quick, friendly, very reasonably priced overnight military uniform pant hem. She did amazing!read more

Found myself without my washer and dryer and this place was clutch. Helpful staff, clean and quick…read more Easy to use machines and I felt safe unlike some sketchier places.

Had to make an unexpected trip and ran out of clean clothes. Found this laundromat and went there…read morewith a bit of hesitation. However, what I found was an amazing customer service, very clean washers and dryers, very clean facilities and everything I needed to get my clothes washed. The attendant on duty was exceptionally helpful and went over an above my expectations. I will use them again if ever in town and need a laundromat.

I find here to be a bit more safe and secure than the other laundry house up the road…read more They have upgraded to include new front load washers and dryers. The frontend washers are okay not the best as you cannot use beads or pods like in top load once the machines start. I also found you could not use fabric softener load as it would be dissolved when the detergent went in during wash cycle. The dryers I found to have the temp set a bit to low. Other locals I dry with 2 quarters here took 4. The machine prices are on par with cities such as Detroit And NY. If in area again I would use I just know to use top loader if pod or beads and expect spend more on dryers than normal

We have utilized Tang's Alterations for several years. They have always done beautiful work in a…read moretimely fashion. For men or women, they do high quality work at a fair price.

The absolute nastiest attitudes here and what a shame. They do good work but I can no longer deal…read morewith the lack of customer service. For clarity it's not the owner it's Tiffany the manager or customer service lead at the store - however attitude definitely reflects leadership because it's allowed. Train your employee to provide accurate information so that there is no confusion. And if YOUR EMPLOYEE makes a mistake make it right with the customer, especially a customer that's patronized your business for over a decade. If you hate your job and don't value customer service please find a job where you are not working directly with the public. If you can deal with a nasty attitude consistently then this is the place for you!