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    Recommended Reviews - Lily Casa

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    276
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    14

    2 years ago

    Great place and even better staff...definite must go for sure hands down no doubt about it...

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    Ganjarunner - Octokerfest 2018! Inviting all tokers, smokers and jokers to join us in a celebration of fall. Visit ganjarunner.com to check out our deals!

    Ganjarunner

    3.8(168 reviews)
    2.8 miGriffith Park

    Used to be an incredible business seeing the comments about customer service an the lack of support…read more& valued products from the company is sad. Sorry to all the folks in the world who rely on cannabis but also those who believe in the culture This organization truly truly was hopeful till it wasn't Having worked there all the things the various reviews have said spotlight greed in the cannabis industry But also how far we go to devalue those who care about their work in favor of those who value the $$$ they can squeeze out of it from outsourcing To just terrible greedy business Sad to see this service was a chance to flip the industry on its head Esp cause the ppl who worked in customer service believed for a moment that this concept could sustain

    Ganjarunner used to be a great service…read more Now, their stock is limited. Their online chat support is either not available or inept. I used to be able to special order my favs in quantity - no more. Now they have a "take what we've got or else" attitude. Their online order system has also become much more confusing and you might THINK you were ordering next-day delivery and then have them split the order between two days w/o asking you if that's OK first. Most of all, you used to be able to talk to a human being on the phone - no more. Unfortunately, I haven't found anyone else to deliver to my area, so off to an in-person dispensary I go!

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    MedMen DTLA

    MedMen DTLA

    4.2(745 reviews)
    7.3 miDowntown
    $$

    I went in to get some edibles to help me be high relax and sleep on a 15 hour flight…read more Adam G i think that was his name. Someone G. Anyway great service, good vibes and good advice.

    Disappointing customer interaction and inflexible discount policy, still a regular customer…read more This is my regular dispensary and I plan to continue shopping here, but I am leaving this feedback here because I do not feel comfortable giving it in person. I want to separate two issues clearly. First, the student discount policy. There is a posted 20 percent student discount that only applies on Sundays. As a student who uses cannabis medicinally, this structure does not work for me. Being told on a Saturday that I should come back another day for a discount when I am already ready to purchase is not helpful. I am not asking for an exception. I am offering feedback that a discount limited to one specific day does not accommodate medicinal or schedule based needs. That feedback should be acknowledged, not debated. Second, repeated unwanted interaction from one staff member. When I shared that feedback, one staff member who was not involved in my transaction repeatedly interjected, lectured, and attempted to explain why my perspective was wrong. I clearly stated more than once that I did not want to debate it and asked him to stop engaging and allow the employee assisting me to continue the transaction. Despite that, the interruptions continued. Because of the continued side conversation and interruptions, the checkout process became confusing. I had brought edibles to the front and confirmed the price, but I was not told how much additional cash I needed to withdraw from the ATM to complete that part of the purchase. After already paying an ATM fee and with everything going on, I ultimately said never mind and left the edibles behind. This same staff member has also previously failed to acknowledge me when I entered the store and has redirected me in line in a way that felt dismissive. Taken together, these repeated interactions have been frustrating. I want to be clear that other staff members were polite, helpful, and professional, and the store itself is clean and well run. This feedback is specifically about one recurring interaction and the structure of the discount policy. If a customer says they do not want to be lectured or debated, that boundary should be respected. Feedback does not need to be refuted in the moment. It simply needs to be heard. I am posting this here rather than raising it in person because I still plan to shop at MedMen and want this addressed constructively.

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