These folks are excellent. When I called, I got an actual person on the phone - not an answering…read moreservice. They arrived on time (actually a little bit early) for pickup. The driver was really friendly and polite, and got to the airport with no fuss. For future airport trips, I will certainly be calling Columbia Taxi again!

I get myself all torqued up when I travel, worrying about everything. But thanks to the…read moreprofessionals at Columbia Airport Taxi, getting to and from BWI, IAD or even (shudder) Dulles isn't one of my worries. Reliable, always on time, safe drivers and comfortable (often luxurious) cars make this company my absolute go-to.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.

Beware of The Airport Shuttle or Go (the airport shuttle) We…read morebooked Go Airport Shuttle to transport 13 passengers and 13 pieces of luggage to Dulles Airport for an international flight. When making the reservation, we clearly informed the company of both our passenger count and the amount of luggage so they could send an appropriately sized vehicle. The driver arrived on time, helped load everyone and all of our luggage, and we initially thought everything was going smoothly. However, as soon as we pulled away from our house, the van made a loud clunk and lurched forward when shifted into drive. I am a former mechanic, and it immediately sounded like the vehicle had transmission problems. I asked the driver how many miles were on the van, and he told me it had approximately 300,000 miles. A few miles later, while traveling in the Dulles Toll Road Express Lanes where traffic was moving around 70 mph, the transmission began slipping out of gear. The van would lose power and would not re-engage unless the driver slowed to approximately 15-20 mph. The driver was visibly concerned, and we instructed him to pull onto the shoulder and turn on the hazard lights. We had children and elderly family members with us, and sitting on the shoulder of a highway with traffic traveling at highway speeds was terrifying. Rather than arranging another vehicle, the driver continued driving approximately 25 mph with the hazard lights flashing while the transmission repeatedly slipped in and out of gear for the remainder of the trip to the airport. Fortunately, we had allowed plenty of extra time and did not miss our international flight. Our return trip was also frustrating. A different driver arrived, but no one had informed us that we were expected to meet the shuttle at a different pickup location. After collecting our luggage, I called the driver from the designated pickup area. He instructed us to return upstairs to another location, despite my explaining that we were traveling with elderly family members who could not easily make the trip back upstairs with luggage. Had we been informed of the pickup location in advance, this could have been avoided entirely. After returning home, I requested a refund for the unsafe ride to the airport. The company's response was to claim that we had too much luggage for the vehicle. That explanation makes little sense because we disclosed 13 passengers and 13 bags when we booked the reservation. If the vehicle was undersized, that was a planning error on the company's part. It does not explain why the van experienced what appeared to be serious mechanical problems during our trip. My biggest concern is safety. Mechanical failures can happen, but transporting customers--especially families with children--in a vehicle that appears to be unsafe is unacceptable. Based on my experience, I cannot recommend Go Airport Shuttle and would encourage others to carefully consider alternative transportation options.

Ok I requested the wrong pick up time and the Airport Shuttle called me the morning of my arrival…read more I was able to confirm the new pick up time and was able to get on the shuttle with no problems. My train was a little late and so was the shuttle guy. No prob it happens, that is not the reason why they got 2 stars. So the fiasco happened the night before I was to leave Baltimore. I have a voicemail on my phone since I was at a workshop. My new pickup time is 12:20. I was a bit confused and had to check my reservations, okay it says I requested a 1:20 pick up time. That doesn't seem right, so I called and I found out that I could only be picked up at 12:20 or 2:00. My train was at 2:48 so I didnt think the 2:00pm was a wise decision and opted for 12:20. I found out that they were calling all people at the workshop who picked the 1:20 time that they were going to change their shuttle time. In the end one colleague got a 1:10 pick up and was told the company was going to call the others about this time. I never received a phone call so I called and I was able to get the time 1:10 time. So 2 stars for my whole experience. It was not cool that I did not get a phone call and if I did not call I would have been stuck with an earlier pick up time and would have missed part of my workshop which was a paid workshop for work. I would not recommend them, I would just pick up a cab at the train station and get the taxi driver's card and call them.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

Excellent communication and service, Steve was right on time with our early morning pickup and…read moreeverything went super smoothly. The van was clean and well repaired and Steve is a safe driver. He's very personable as well. We usually take the metro to the airport when we fly out of DCA at a reasonable hour but we'll definitely call Steve again when we have an early flight or have to use another airport.

You need to get somewhere? Here's your ride…read more I reviewed multiple providers of shuttle services, Steve beat them all, and he was incredibly responsive. Communication, both ways, was outstanding, and he was on time and helpful going and returning. We were out of the country for three weeks, Steve got us to the airport for the departure, and he was there when we got back, excellent service overall and I plan to use this service in the future. If you got to get there using someone else's transport, Steve and Bethesda Shuttle are your go to, you will NOT regret it.

I would give On Time Limo 10 stars if I could! I've used this service multiple times and will use…read moreno other. We were 3 traveling senior citizens with heavy luggage. Our driver wouldn't let us lift a finger. The vehicle was luxurious and pristine. When we needed transportation again, we received the same excellent service. The owner of the company is Isaiah. He has MANY repeat customers for good reason. I count myself among them!

Picked up and dropped off on time. Vehicles were clean. Really nice and safe drivers. Definitely…read morewill be using them again in the future and recommend to others.

Easy to book online and to answer questions via phone. Driver was safe , prompt and courteous…read more Vehicle was clean. Great option for transportation in an area where other options may be limited particularly early in the morning. Trip was from Chesapeake Beach to Baltimore's airport. I appreciated the text updates as well.

Everything went fine. On time. Clean car. Easy contact and communications. Knowledgeable driver…read more Will use again.

After the driver was 15 minutes late to pick me up for my flight, I had to call and cancel and…read moredrive myself to the airport. If I had waited any longer, I would have missed my flight. I've called and emailed to try and have my $$$ refunded but they haven't replied to my email from over a week ago and their voicemail box is full. I wouldn't recommend this service to anyone.

Thank you so much for the excellent customer service...great value and a beautiful car!read more

It's pretty simple. Pick up customer, take to airport. Even though I called 2 hours beforehand to…read moremake the appointment, I guess it wasn't enough. 10 minutes after the reserved time, no cab, no call. 10 more minutes later, after I called, it was "wait another 15 minutes, and we'll send someone out." No thanks. Bottom line: if you want to gamble that *maybe* a cab will come to pick you up, these are the guys you want. My recommendation: try someone else.

This was the perfect alternative to hiring a shuttle to get from NW DC to BWI…read more Plain and simple: *The car arrived when they said it would *The driver was courteous, very friendly and a good driver (which, after our experience getting FROM BWI to the hotel, was a tremendous relief!) *The car was clean *They got us to the airport in plenty of time *The price ($95 w/o tip) was the best price we found for a private car We will absolutely use Airport Express Transportation again when we are in DC.

On time and friendly, affordable service. Transport from Randallstown to BWI Airport.read more

Absolutely incredible customer service. Arnie was able to accommodate my last minute request for an…read moreearly morning pickup for a flight out of BWI even though they were already solidly booked on a Monday morning. Driver was on time, super nice, and when I realize that I had forgotten something when we arrived at the airport, they went above and beyond to find a solution. They will be my go-to every time I need a ride. Thank you!