Let me first say this practice offers same day appointments 6 days a week at this current location…read more- a 7th at the downingtown location This location no longer goes to the hospital since COVID due to local hospital restrictions, however all providers have continued communications during all hospitalizations with hospital staff and creates a hospital follow up with in 7 days of discharge 96% of the time ... this decrease medication errors and lowers hospital readmission rates This location is nationally ranked in keeping medical cost low and giving high quality care ... nationally! Regionally they have recently received highest accolade from both medicare and Independence locally This location has contacted every poor review on this yelp to have an open discussion about their experiences and how we can make it better ... not because we have to but because we have cared for this community for over 35 years - the right way ... we see over 4000 patients per month in this location - the 12 bad reviews are important to us I know for a fact all patients have direct access to physicians either through the phone service or through a doctor's phone number 24/7-365 ... they offer tele visits if you can't get in ... and walk in hours daily .... They are accepting new patients ... with timely access ... we see newborns all the way through house calls of patient no longer able to come to the office Ohh I also saw a complaint about minimal time spent with a Covid patient during walkin hours ... we pride ourselves on timely diagnosis and keeping the office safe and clean for patient coming in after someone that was sick ... especially after dx Covid ... You can prob tell by now I know this office pretty intricately .... I care about the office, the people that run it ... and most importantly the people in the community it cares for ... if your looking for a real caregiver - look no further than this or another Pentahealth practice!

I booked a 9:30 appointment. I got a text from them saying to get there at 9 and I was like that's…read morea weird stretch but I guess that's how they get you actually there on time? I had taken off work to get there at 9:15 as it's 45 minutes away so I arrive at 9:15 and they are EXTREMELY condescending and say they can't see me that day. I start to get upset because of the situation (and I'm neurodivergent and communication is hard when people talk to you like you're a piece of mud) and I guess they don't want the scene in their waiting room because they say "OKAY SHE WILL SEE YOU" and usher me back to the exam room where I undress and am verbally berated by Andrea Leffett CRNP. She says she is "still happy to see me" even though everything about her manner says that the exact opposite is the case. I'm there for a pap and tell her I don't need her all up in my uterus/cervix, so I throw on my clothes and leave. I'm sure I'm coded as a bad patient now and definitely won't be going back even if I weren't... I'd rather get cervical cancer tbh. Waiting to see if I get billed for the non-appointment appointment. I'll throw it back to them and let it go to collections and ruin my credit, really don't care at this point. Happy to go back to not having a family dr than deal with this.

Dr Duplass is very easy to talk to, accommodating, friendly, and relatable. He has always had…read moreavailability when needed. Nothing but positives here.

Dr. DIBundo is the greatest. Staff is friendly and helpful, medical assistants are knowledgeable…read moreand pleasant. I actually travel about 30 minutes just to go for treatment they are that good.

Best Family Doctor. I have been Dr. Tressel's patient since 1991, all my family members are her…read morepatients.

Dr. Tressel is an outstanding doctor. Myself and my entire family go to her. She is excellent with…read morepatients, great bedside manor, and is clearly a talented physician. She's also through Penn Medicine which is convenient, as they have email communications which is awesome. Dr tressel is super responsive. Best family practice doc I've ever had - highly recommend!

Denise in the billing department is one of the sweetest ladies there. She has been helping me…read moreresolve a billing issue since March with my insurance company. Dr. Tressel has also been my PCP for years and I truly value her as my doctor.

They clearly have too many patients. Have been a patient there for over a year and never met a…read moredoctor. Was unable to get a doctor to see me for a sick visit on 2 occasions. Each occasion resulted in several phone calls and nearly an hour of combined hold time. When I tried to schedule an appointment it was over a month away. For a physical, they scheduled it for 7 months away. Now I have to scramble to find a doctor that accepts my plan that is actually able to see me.

Dr. Manos is a fantastic doctor. The best I've ever had in my 69 years. His doctor-patient…read morerelationships are second-to-none. He is a very capable medical professional and his staff are always very professional and friendly. I highly recommend this family practice to anyone seeking a staff and doctor who is very caring.

i miss dr schuchman he used to be in manos family practice hes no longer in this practice in west…read morechester, i was diagnoised with lyme,used to get infused with medication when i went in to to him than i was able to take the meds home i suppose the insurance companies deceided they werent going to allow this they didnt believe so many people were affected i had a bullseye my primary said it was a spider bite no way . my problem is with the people in the big pharma saying its all in our head well thats bslyme is a real disease when you cant function as a normal person something tells me and i know my body.he ran a blood test on me it came back positive for lyme. he helped me and so did the meds he listened a great bedside manner which is hard to come by nowadays these nurse practioners should not be in practice the doctors now only give you meds to mask the symptoms not getting to the root cause , all i know is dr s is not with them and i wish i knew where he was in new jersey . all these yrs ive been dealing with this ive come down with skin issues food sensitives that i never had before. the people that make the decisions on someone receiving help with meds saying its all in your head theyre nuts they have no right to deny a person a right to these meds i know of a lady that worked for an insurance company she came down with lyme they refused to allow her to be treated .this is a widespread disease its not fibromylgia and its not arthritis. they the elites want to lower the population so they started with lyme now it covid different varients using different insectides spraying them on our food genetically modified food they are messing with the food chain they think they are god that they know better well they dont and they arent god kennedy is doing a fine job in changing the food chain, and we dont need other countries making our vitamins no telling what crap they put in them as far as the ingredients they ad coal tar in some things dont eat or cook with seed oils only cold pressed olive oil from israel its pure and alvacado oil cthe brand chosen seems to be pretty good as far as milk goes buy milk that is a2 its pure and watch your egg brands vitalle is pretty good the yolk shoul be almost an orange color no grain fed meat or poultry no farm raised fish wild caught . pasta brand dececco stay away from wheat alot of gluten ,no sour dough they adding junk and theyre using a bleach soultion to wash poultry in something that is banned in the uk . the reason poultry comes down with bird flu is because their being kept in close quarters eating their own droppings i know because i use to have pet birds and i was told to clean their cages with a product called enviroclean which is no longer in business and i had to sell my birds because i coulnt take care of them anymore.okay you got more then you bargained for no oatmeal or cheerios theyre being sprayed with weed killer roundup.

I highly recommend this doctor, who runs the Tick Borne Disease Center of SEPA (SE PA) in West…read moreChester, He tests for both Lyme and its co-infections, contrary to what I had been told by a hot-Line and local support group, and treats by symptoms as well as weekly labs drawn conveniently in-office. As an a client of Dr, Schuchman for over 3 months and a BSRN my previously undiagnosed Lyme and 2co-infections are improving, and I continue to be impressed with the high level of professionalism and concern I receive in his by both the doctor and his staff.

A wonderful, wonderful practice. After dealing with a lousy doctor's office for several years, my…read morefamily finally made the switch to GVFM, and we couldn't be more pleased. All the doctors on staff are very friendly, knowledgeable, and go to great lengths to make sure their patients are comfortable, informed, and well cared-for. While I've also seen the other doctors in the practice once or twice, my PCP is Dr. Melrose, and he's delightful. An affable guy without any of the arrogance that you often see in other doctors, Dr. Melrose -- and his angel of an assistant Charlene -- both take wonderful care of their patients. He never makes you feel like you're taking up valuable time, and is perfectly happy to spend as much time as needed with each patient. The front-office staff is very friendly and welcoming as well, and the clinic itself is clean, brightly-lit, and quite nice. Best of all, I've never waited more than 10 minutes for an appointment, and 95% of the time, I'm seen within five minutes of walking through the door. My only regret is that I didn't switch to GVFM sooner. So long as I live in this area, I'll never, ever go to another practice. LOVE these guys!

Doctors are great. BUT, this office staff sucks. Not professional. transferred phone back and forth…read moremany times, would not listen to my issue. wasted much time with the office clerks.

I left her practice about 3 years ago, when they literally had to kick me out at age 20 (you're…read moresupposed to leave no later then 17 or 18). Dr. Michaelson is wonderful! I can't think of a single negative thing about her. She's very personable and friendly. She knows what she's doing. Great with children and parents. Followed me through my entire childhood (and then some) and knows a lot about me. She remembers where I go to school, what my aspirations are, what my family life is like, what my extra curricular activities are, etc. She remembers my health issues and the meds that I take. It really is impressive that she can talk about these things on the top of her head and not have to watch her struggle to catch up and read through my medical file. She asks a lot of questions and I feel completely comfortable telling her everything because she's not judgmental and she's definitely there to help. She makes herself available by phone in the mornings and you can make same day sick appointments. I've always been taken care of... no horror stories. And she knows a lot of specialists to refer you to if you have something really specific you need to be seen for. Also, other things might be that parking is very easy, the office is very clean and new, she has other doctors in the practice with her to take care of you if she's on a break, and her nurses and secretaries are very friendly. If I ever have kids, they're definitely coming here! I really love Dr. Michaelson

Our family were patients for approximately 10 years. We…read morewere not interested in MDVIP because we typically see the Dr. once a year. We tried contacting the office countless times to select our new Physicians Assistant, we were always in a long queue and often disconnected when they closed the office for lunch. I stopped in the office to schedule my mtg with the PA I selected only to be told we are no longer patients abs Wouks I like to be on the waitlist which would be about a year . I asked what about my BP medication, I'll run out before I find a Dr. the receptionist told me "try a minute clinic ". I spoke with the office manager who clarified the medication question, she said the receptionist gave me misinformation and I could get enough meds to last until I saw my new Dr. , the office never called in the prescription.

It gets even worse. My Rx's run out in December. That's when I used to go for an annual visit to…read moreget my Rx's renewed. Well since I'm now on a two year waiting list for a PA (even though I signed up in May, they claim they didn't see any notes until August). At any rate since I've been going to PFM for close to 40 years before they privatized, I asked for an Rx for six weeks until my appointment at a new facility. They said NO so they expect me to go six weeks without my Rx's. Talk about DO NO HARM! They should be ashamed!

Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!