Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

No insurance department. Representatives with little insurance knowledge had to answer the calls,…read moreand patients can't get the answer. Doctor office doesn't even know if she/he accepts a specific insurance plan. Unlike other medical systems who list the names of accepted insurance policies, Duly only lists categories under each insurance company, and patients/representatives/even the doctor's office itself have to guess if an insurance policy is accepted. Insurance company wants me to double check with the doctor's office, supposedly there should be two way communication that each side can confirm. How ridiculous! Manage your organization better!!!! I've heard that their billing department is horrible too - not surprised

I received care for a poison-ivy rash from this location. I was under the impression this was an…read more"urgent care"-type center. There was no indication this was an emergency room and would be billed as such. The visit and treatment took ~5min. I received a bill for over $400 saying that this was an emergency room visit. I spoke with Edith B about disputing the bill, and she was no help. I would not recommend using this location for any medical treatment. The staff are not friendly, and will lie to you. Everyone working here should be ashamed to say they work in the medical field.

I went to the ER for nagging back pain. I got right in which seemed strange. They took X-rays and…read morethe doctor sent me on my way with three muscle relaxers. I later found out that they charged my insurance $2500. My brother went to the ER around the same time for nausea and strange back pain. He thought maybe had a kidney stone. They gave him nausea med in an IV and he had a CT scan. What did they charge his insurance?....$15,000 .They charged him $9,500 for the CT scan. The national average is $3,500. Run away from this place. Shameless thieves.

kind and attentive sstaff especially mattie the doctor…read more offered several treatments for my condition

Staff is friendly and doctor took the time to explain my condition. He answered my questions and…read moredidnt rush.

The food is beyond horrible!!! I ordered the chicken Piccata. It was so overcooked and dry I sent…read moreit back and ordered a cheese sandwich, that they got wrong. Can't make a cheese sandwich? No salt on an omelet, that was a cheese omelet with no cheese. Be ready for a food experience like no other. You've been warned! The bed was comfortable and the nurses were great.

This is the third time I had a horrible E.R. experience at Advocate Good Samaritan Hospital. I was…read moretreated very bad. Nobody would give me a blanket, even though they saw me shivering. They left my legs dangling from the bed and did not offer to prop them up. They were monitoring my heart, which I didn't need. One nurse in particular, Michelle, said I couldn't get up to use the rest room. She placed my medical equipment behind me, so that I couldn't get up. She was a real snot and not professional at all. Finally, I had to pull at the equipment myself just so that I could go to the bathroom. Then, the worse part is that the doctor misdiagnosed my condition ... said I had the start of blood clots and they needed to keep me their for a few days. I had enough, so I checked myself out of the hospital. Next day I went to the E.R. at Central DuPage Hospital. HUGE difference in how I was treated. I had warm blankets, a great bed, and was attended to very well. Found out I did not have the onset of blood clots. I am home now and doing very well, thanks to CDH!

Never, EVER go to the clowns under any name of cadence or northwestern. The undermedicate and try…read moreto make you feel like a drug addict. I broke a bone in my foot. 265 lb man. They gave me 5 mg hydrocodone and said youll be fine. I am not fine by any means. When I called as I had the shakes from the pain I was told by the head nurse in a flippant attitude; "Your screwed" Endure the pain because we could care less. They told me to call my primary physician, wich i did, he was unavailable so i called the on call doctor, he told me to call the emergency room where i was treated. and yet again; "Your screwed". By the same nurse. Does anyone know a good attorney?

Anyone here was top notch and everything ran like clockwork. Very impressive set up for my hubby's…read moreshoulder surgery. Their operation runs like a well oiled machine. I highly recommend Dr. Asan he is very meticulous and caring for his patients.

I had a terrible experience during day surgery at this hospital. The anesthesiologist was totally…read moreincompetent and let us know immediately that he was better than me. I should have gotten dressed and walked out immediately, but unfortunately didn't. He did unethical and illegal things. in spite of numerous problems experienced on this day administrators at the hospital will not talk to me even though I have requested this more than once. please, don't go to this hospital.

I cannot give this business enough praise. Before scheduling with them I had called over a dozen…read moredifferent infusion places, very few had a real person to answer the phone. But I got ahold of Edward, who was at a location further from my home, and then Kristen. Both were very friendly, knowledgeable and helpful. This past year I had an extremely negative experience when I needed an infusion and ended up with an unexpected bill. Kristen and Premier were very sensitive to this and put up with a grumpy old man. I felt as though they went way above and beyond to assist me through this process. They reached out to my doctors office and corrordinated with the staff there to assist me. When I was reaching out to other centers some of them made the comment "we don't do stand alone iron infusions, there's just not enough money in it for us..." At Premiere I never felt like it was about the $$ or a profit, I felt valued and that their biggest concern was my health, getting the treatment I needed and addressing my insurance and financial concerns. Kristin made me feel valued, genuinely concerned and empathetic. When I arrived at the center I was warmly treated and it was a very comforting pleasant atmosphere. I was made to feel like a VIP, as if I were their only patient. Nice amenities and genuine greetings and inquiries about how I was feeling. I had two extremely friendly and attentive nurses who throughly explained everything they were going to do prior to proceeding. They were attentive to my needs and made me feel welcome and comfortable. There is no doubt in my mind where I will be going when I need this service again.

Scheduling is great, the nurses are kind and treat my son with care, and listens to him. We are…read morethankful to be able to get his infusions in the suburbs without having to drive downtown. It is very convenient for us and we're thankful for their service!

I have been getting health support from this practice for 15 years. Using it for various medical…read moreconcerns, and also now for those of my children. These are top-notch practitioners here and I highly recommend homeopathic medicine.

I've been seeing Dr. Fior since I was 6 years old. Now at 30 and living in a different state, I…read morecall Dr. Fior more than ever. I just had my first child and I got mastitis a week ago. Dr. Fior went above and beyond to help me figure out the perfect remedy. He also encouraged me to keep nursing and I'm so glad we went through all that and are now on the other side. I don't know what I would do without him during this really precious time in our life!

My daughter saw Dr. James McDonnell and he exceeded all of my expectations. My daughter was a…read morelittle anxious and he immediately put her at ease by sharing a joke and making her laugh. He did a thorough examination and educated me along the way. I could tell he's very passionate about Ophthalmology and truly cares about her overall health. The entire staff was amazing! The front desk greeted us with a warm smile and were so kind and courteous. The technicians were so professional and friendly. Dr. McDonnell is the best Ophthalmologist and I would highly recommend him.

One is not even able to give a blood sample here without being poked by a needle several times so…read morethat these incompetent Phlebotomists "can find a vein" To top it off, each of the 2 Phlebotomists is only allowed "2 tries and then you have to drive all the way to Gottlieb/Loyola in Melrose Park Just the very worst possible Healthcare Even worse than Healthcare in Developing Nations

Absolutely the best medical experience ever. They have all state of the art equipment and a clean…read moresterile environment. A true gem.

I came to the center around 2:30 on 1/1/26. I was in line to check in with 2 people in front of…read moreme. There was one person doing intake. I waited for about 10 minutes then a person that was discharged had a question for the intake person about where his prescription was sent, which she took the time to try and answer before checking me in (which was fine at the time). When she finished with the discharged patient, she begins my check in and asks me to verify my address. She then stepped away and when she returned told me she had just been told that they could not see anyone else that day. I did not take the time to discuss the unfairness and ridiculousness of this decision as my ride had just told me he was going to run an errand while I waited to be seen. I wanted to catch him before he left, because I didn't want to be stranded. This was easily the worst experience with a medical office reception area. It is now abundantly clear why your ratings are so low. If anyone in this office has a goal to improve that for 2026, you really need to take time to train people when and under what circumstances to stop seeing patients.