I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.

EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

I just called to schedule my dad an appointment as a new patient, but the receptionist was so rude…read morethat I decided to shop around for a different office.

It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

This doctor's office feels like nothing more than a money grab. I never once saw the actual…read moredoctor--only physician assistants, and even they seemed to rotate out every few months. I was dealing with severe sciatica nerve pain and anxiety and needed to take a leave of absence to recover. I spoke with a PA who assured me she would complete my FMLA paperwork. After I went on leave, and even after paying a $35 fee, the paperwork was never completed. I eventually had to go into the office myself, where they finally filled it out--but falsely listed no restrictions, which was completely untrue. Only then did the PA claim they couldn't approve FMLA and that it needed to come from a specialist--something they never mentioned before taking my money. As a result, I'm now at risk of losing my job because it appears as though I was dishonest. I'm currently searching for a new doctor who will actually listen and provide real help. This is a terrible practice, and I do not recommend this office to anyone.

I have been coming to Aguilar Family Health for many years! My husband is a patient also. The staff…read moreare awesome. They answer my questions. I don't mind waiting for Dr Aguilar and yes sometimes a PA because they take good care of my needs and my husbands.

Thank you to all the staff members and doctor for exceptional care…read more Called disporting was able to get me in this afternoon once again the office goes above and beyond professionalism, kindness, and care Thank you

Mrs. Baker demonstrated exceptional professionalism by actively listening and thoroughly addressing…read moremy health concerns. She efficiently facilitated the necessary imaging requests, ensuring prompt action.

Dr. Cano is very compassionate and knowledgeable. Her office staff will make sure you get an…read moreimmediate appointment to see her if the need should arise even if you are a new patient. Dr. Cano sees in- house, Hospital, and video conferences patients. She is an amazing GP.

I have had nothing but positive experiences with the front desk staff and the doctor. He explained…read moreall procedures to my husband and me and was able to reduce the number of medications both of us were taking. We have been going there for 8 months, and our health has improved considerably. I highly recommend this practice.

If I could choose zero stars I would. If you're in need of getting preventative care done as a new…read morepatient do not go to Alamo Primary Care on Potranco. They say that they explained everything to me but the weren't clear in their approach. You have to be an established patient which means you have to do a medical history questionnaire, vitals, short visit from a doc and a blood panel which is the same as the biometric screening but they will say it is a bit different so both items are coded a higher price. Then after 2 appointments you can make your preventative care appointment with additional bloodwork. They were extremely unprofessional in their approach, and my insurance mentioned this is not normal practice for a new patient needing preventative care.

First time visiting friendly people all over this location all you need in one place no need to run…read moreall over town

I recently received a letter from Gonzaba Medical Group stating that they were reorganizing patient…read moreloads to better serve all patients. Unfortunately, my longtime primary care physician of many years was among those affected, and I was reassigned to a pool of seven different doctors. After my appeal to remain with my physician was denied, I decided to give the new system a chance. However, when I called to schedule an appointment with one of the assigned providers, I was told the earliest available appointment was December 2. If the purpose of this reorganization was to improve patient access and care, my experience has been the exact opposite. I even reached out to a patient advocate hoping someone would recognize the impact this has on long-term patients, but I was simply told that patients are free to seek care elsewhere. It is disappointing to see patient-provider relationships that have been built over many years dismissed so easily. Continuity of care matters, and telling loyal patients to find healthcare elsewhere is not the level of service I expected from an organization that claims to prioritize its patients. Shame on Gonzaba Medical Group for handling this transition in a way that leaves long-time patients feeling unheard and undervalued.

This doc it's literally one of the most laziest doctors. I've ever met. We states trying to some…read moreother doc ? He doesn't even believe what you're there for ! lol he says he don't want to get his hands dirty wtf that mean? Bro i'm there to see him for one thing. He tries to recommend me to some other doctor like if I had money in time for that. I came here to see you because you're a doctor. And you don't do Dr. stuff. What are you even here for? Wast of time and money

Dr. Igun pacifies his patients and don't fully treat them. All he knows how to do is refer them to…read moresomeone else for care. He us just "skating" by as a doctor, while leaving the real practicing to someone else. He listens to your heart with his stethoscope and sends you on your way. Do not trust your health to him! His care is questionable. And, his back office staff is incompetent. As, an Internal Medicine physician, you would think that he can cover a wide range of illnesses. Boy was I wrong. Toni Gibbons

I started seeing Dr Nieto after my wife recommended her. I've had all positive experiences so far…read more I would recommend her also.

She was selected as my PCP by my insurance. I got the run around for a week and then they told me…read morethey were not taking new patients with my insurance. Thanks for wasting my time! Its really ashame, I could walk there!