Mike A. His team showed up on time, took the time to clearly communicate. What was going to be done…read moretoday with of my tankless water heater. I had questions for Mike, he took the time to listen to everyone and address them, and also explained how he would be the tankless system in the utility room. It is an absolute pleasure to do business with a reputable company, employees that are well trained and knowledgeable, and providing service to the consumer.

Very frustrating.... If you're closed, your website…read morecertainly doesn't say so--it clearly states you're open until 4:00 PM. Nothing when calling saying your closed just to leave a message . We have a service agreement with your company, and I've left five messages since last night with absolutely no response. Our outdoor HVAC unit has been having issues. A technician came out five days ago and said the unit was rubbing against a pipe. He simply moved the unit by hand and told us everything was fine. Last night, the unit started making a loud buzzing noise that lasts about a second every five minutes. The only reason I even noticed it was because I was outside with the dogs. I have no idea how long it had been doing it because I never received an alert through my Honeywell app. Assuming 3-5 hrs because i did hear it in afternoon. The house was still cooling, but after researching the issue, it was obvious something wasn't right. I shut off the circuit breaker for 10 minutes and turned it back on, but the buzzing continued. I have now left the breaker off because I don't want to risk burning out the motor or causing even more damage. This unit is only a little over four years old. Compressors can fail, but it's certainly not something you expect this early--especially after being told just a few days ago that everything was fine. The lack of communication is just as frustrating as the mechanical issue. Paying $500 a year for a service agreement should include timely callbacks, especially when a customer may be facing equipment damage. If I don't receive a callback immediately, I'll be requesting a full refund of my $500 service agreement which we just renewed 2 weeks ago . I'm prepared to take my business to a company that actually stands behind its service. What am i paying for ?