Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

Mr. Son performed a very tricky repair on our HVAC today. He researched the needed part, confirmed…read morethat the manufacturer was responsible and quickly corrected the problem. He was trained in refrigeration at the Samsung Plant and is a master HVAC technician. He will always be our first call with any HVAC issues.

Highly recommend! Woke up and found furnace wasn't turning on. This was a Saturday and called Smile…read moreHeating and Air. They came over within a few hours and after thoroughly checking found the furnace could not be repaired. He was back a few days later and installed a new furnace and AC. While doing this, found the cause of a leak we knew we had and he fixed this as well. Also made a platform for the AC. Cleaned everything up beautifully and left it perfect. Prompt, courteous and fair priced! Will use them again if the need arises.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Milton Morales was our technician and he was very thorough and explained all that was needed for…read morethe fireplace. I would definitely call them again. The communication between customer and business could be improved as I called to confirm the appt. for the day, and didn't get a call back. Otherwise, the service was excellent!

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

I have been so impressed with this company since I first contacted them last year when my AC blower…read morewent out. I was nervous about hiring a company without any YELP ratings, but I went ahead and called since they had a YELP guarantee. I'm so glad I took a risk because Chad, the owner, has been wonderful. He is polite, professional, knowledgeable, and does great work. After letting me know that my blower was still under warranty, which I was totally surprised by, he fixed our system and it's been working ever since. He also installed a NEST Thermostat (that I'd purchased quite a while ago but had never installed). I ended up signing up for their fall and spring tune-ups to keep our system in working order and I think it's very reasonably priced for the peace of mind it provides that our system is being kept in tip-top shape. Dustin recently came to perform the spring tune-up and also did great work, was very polite, and professional. I can't say enough good things about my experience with Airworks and I highly recommend them.

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

All services requested have been addressed promptly and proactively…read more They are booked up like a primary care physician in these parts still they always work us in.

New furnace needed in a manufactured home. It was 20 years old. Mr. Hoffman came out, examined…read moresituation, declared that it was operating at 80% capacity. Gave us an estimate for a new one that fit in our budget. Sons came out and removed old one, installed new and cleaned up thoroughly. We were given a full explanation of the system. Couldn't ask for more.

My family does not recommend Blades HVAC. We have a geothermal system that had a slow leak at the…read morecirculation pump. On the pump housing, Blades put a service sticker with their phone number, approximately three inches from where the leak was happening. I thought great, I will call them and they will take care of it. When the service technician came out, he took a look at where the leak was and said that they do not service geothermal loop pumps, and charged me $125 to come say that; he was not even here ten minutes. I told him that I felt that I was being ripped off because I had described where the leak was, and they still sent someone to tell me they don't work on that part. The tech said I could take that up with the office. I called the office to describe that I would leave a critical review because of my experiences with them, and give them a chance to make it right. The guy in the office literally laughed at me and said something to the effect that just because a sticker was on the part doesn't mean they service that exact part. Their four-hour service windows without updates make it difficult to plan when they may be able to come out. Had to reschedule a prior service call because the technician did not come out until about 12:15 when they had given me a window from 8-12. I do not recommend using Blades HVAC. (photo shows sticker placement with leak location circled in red)

Poor customer service. No one would return our multiple calls over a month long period until we…read moreindicated we were going to show up in person to get answers to our concerns!