Not sure they will even care since this is the only review for this "mom and pop" local medical…read moredevice store. To that point, if any other customers will even look here. A sleep apnea diagnosis requiring a CPAP machine brought me in. They have a contract to kick out these devices to service members via Fort Sill's clinic paying most of the tab for the USG. And they clearly know that. The staff was generally laissez fair, tricked out in "scrubs" without any sense of urgency or personal interest. They already broke out the main device without me even having a choice. So, the reason for the 2 stars: I got the distinct impression - shared by a colleague with the exact same experience - that the person that helped us was more concerned about filling the order (with proper pricing) defined by doctor than what I really needed. They glossed over the equipment with a clear lack of empathy or a demonstrated familiarity with the kit indicating it was personal preference. Wow. Essentially, fill the order, give general guidance (nothing is returnable), and let the customer know what they didn't have and they'll let you know when it's in. More to the point...the implied message is that customer service is secondary to filling the order...probably due to the fact they are a sole proprietor or one of a few in the area. How they run out of stock is beyond me when they know they'll be paid and the government will keep sending them "clients" (using the term loosely as the rep was more concerned about billing me properly than whether I knew how to use this completely foreign equipment). Two stars may be too generous and the staff and owners will soon find out that more is expected...especially when you are on the USG gravy train. Bottom line: they clearly feel like they have the market cornered and have tired of effectively dealing with the people side of the business. Very disappointing and, if I was you...spend your money or your insurance company's money somewhere where the customer actually matters.

This is by far the best medical supply business in the area. The staff are very friendly and…read moreprofessional. They have good quality stuff also.

Right now my review is not good. I'm having issues with my CPAP machine, and I've been trying to…read moreget help for over a week now. The times the phone was actually answered, I was told the manager would be in in a couple days. Now, the last 3 business days, no one answers the phone and messages left on the voice mail are NOT returned. I figure that the insurance compliance checkers will be contacting me soon, and I guess I'll have to see whether I can get help from that side.

Beware of this business.also go by Rotech Health And Camdon Medical supply .Will be kind and…read morehelpful .than when have equipment issues like c pap shutting off at night.trll you to send in than after 30 days with no one explaining when would get back .health in danger .oxydgen leavel dropping to dangerous levals.they did not care so got from someone else.they than said you must pay broke Machine .to their shock machine was sent back to me with letter stating mad adjustments and up dated soft wear.nothing stating I broke anything. American medi serv in Lawton said you were not suppose to get machine back. I hand delivered everything back to Lawton office in person and took picture. They lied to me and can't be trusted. Have fraud case aginst them now they changed name and tried to re bill.i will not back off till they refund every penny stold from medicare..this vmcould of all been avoided if they would have taken care of customer so Beware.

Very friendly and knowledgeable staff!!! The drive thru is quick and very convenient! Plus they…read morehave jewelry and Vera Bradley bags!

From the owner: Medicine Diabetic Supplies…read moreGifts Compounding Drugs

I had been working with Healthline Medical to get a new CPAP machine. I spoke with a young lady…read morethere on Thursday, during the call she made some comments that concerned me. Comments such as if I purchased a CPAP machine there then I would be buying the shell and not the entire machine. Sold separately would be items like the water chamber, the tubing, and the filter. I have used CPAP many years and I know that periodically you have to replace the water chamber, tubing and filter. I was totally unaware that this would be the case when purchasing a new machine. I felt this was not a fair way to treat a senior citizen so I decided to purchase elsewhere and cancel the order with Healthline. I have been a customer with Healthline in the past and either did not know they did this or they did not do it. Either way I gave three stars because they are a good company and maybe this was just a hostile employee. I hope to still do business with Healthline in the future just not with that particular young lady.

I would like to commend the Wichita Falls Health line store for their great over the top customer…read moreservice! Not only did they work with me on my forgetfulness of missing appointments but gave me the best run down and operational information on my new medical device that anyone could ever have been given. You feel like you are the only customer they have ever worked with and you are helped and always asked if you understand everything before leaving the store. I would especially want to "Thank" Tammie Terry and the young lady who took so much time in explaining the medical device to me, Katrina. This is a place of business I highly recommend! It is also a business that I WILL continue doing business with for all of my health care needs if possible!

Customer Service has gone downhill. My glasses were ready OVER SIX WEEKS and NO ONE CALLED. They…read more"claim" that their system contact me -- blame the system of course -- but I have NO CALLS and no texts from the day they claim I was contacted. After a decade of going here, I will NEVER go back. You lost a customer today because not one single person apologized or would even consider that YOUR SYSTEM had a glitch. Also, people LITERALLY standing around. How about have a REAL HUMAN call when glasses are ready to be picked up. It's so easy to blame technology. Customer Service is a lost art and now this office has lost it too.

Love Eye Care on Gore! I've been going there for over 25 years! My kiddos for 10 years! The staff…read moreis always so amazing, helpful, and professional! Never ever had an issue, and if anything does happen while there are getting an adjustment they either fix it on the spot or order new items! There's a reason why they are always so booked....its because they are great and the best!

The chair they gave my grandma for our vacation helped so much. Good spot and the owner is nice if…read morewe're ever in town we will be back

They "replaced" the wheel bearings in my scooter, within 48 hours it was doing the same exact thing…read moreit was doing before they "fixed" it.