Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.

Dr Ross and I had differences and rather than calling me and talking things out, he cancelled my…read moremembership. He is a good doctor but every time I talked with him, no indication was given him of his unhappiness with me.. Stay away

I've already met him through my girlfriend and he is very polite, very professional very noticeable…read morespent the time listening to the patient. He's very friendly, not afraid to suggest what he thinks. He seems to be an amazing doctor.

I've been a patient of Dr. Ortiz for years. He genuinely cares, listens, and the follow up is…read moreimmaculate.

The providers are top notch. I've been a patient for 8 years or so and my child has been a patient…read morefor maybe 6. We always get the best care and follow-through. But whoever is handling the billing lately is so rude, am not sure what happened. Maybe they outsourced it? I've never had an issue until recently. I called to clarify a charge that didn't seem like it was coded correctly. The person I spoke to on the phone was obviously busy with so many other things in the background and seemed annoyed and said she'd pass along my concern. I asked in the app and the person who replied was extremely rude as well, when I was just looking for clarification. Apparently a Saturday appointment triggers an extra $87 charge as "after hours" even though that was never disclosed and it shows on the website that they are opening alternate Saturdays (again with no mention of it being an extra fee or extra hours.) It wasn't an emergency and we didn't need to go on a Saturday. I just think that it should be disclosed somewhere that an extra fee will be incurred. My first inquiry in the app received a very patronizing "non-answer" to my question. The AI in the app is great but it doesn't handle billing. AI isn't always helpful but at least it's not rude or insulting. After the back and forth, I logged in to pay the balance that I should not have owed, but I chalked it up to a lesson learned. It showed zero balance. That was a few weeks ago, and today I got a bill in the mail showing the outstanding balance again. The providers and the quality of care are amazing. I just felt insulted the way I was treated by the billing people, and that's left a bad taste in my mouth. I would definitely recommend One Medical but be warned that billing might be a hassle now that I guess it's being handled by new people.

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

Unfortunately Dr. Blair Butterfield left the practice but he was still an awesome doctor for me…read morewith a good bedside manner and yet firm about leading a healthier life. I now have a PA who truly cares for my health and I couldn't be more happy with the highest level of care a person can receive. Optima medical care is top notch medical care in my opinion. They take the time to listen, make a plan, and follow through with the care that is in your best interest. I couldn't be more happy with my current care. Kudos to my PA (Allysa Mull) whom I hope to keep for the rest of my natural life with 5 star care . Thank you all who work for Optimal Medical care where Blair Butterfield set this medical facility up for success when he retired.

Horrible. As others have said they make you schedule an appointment for everything. Even medication…read morerefills. I recently called dr Butterfield at 7pm since he was on call as i was finding lots of blood in my stool. Really freaked me out and with Covid going on I didn't want to just run to the ER. Wanted to get his opinion first. He never called me back not even the next day even tho I left him a detailed message. I'll be taking my business elsewhere. Also I was recently in a car wreck and asked if i could make an apt to make sure I'm ok and was told "we don't deal with auto accidents" like ok...can you still do a check up on me and make sure I'm fine ? What a joke this place needs to be shut down.

Congratulations, Connie! Well deserved, and much needed for…read morepatients of all ages. Your quality of care, kindness, experience, and willingness to take time getting to know your patient is second to none. You've ALWAYS gone above and beyond with a high level of care for patients and their family. It's amazing to have such an incredible, humble and genuine provider. Everything 'gels well' with Rockpoint Family Medicine. Thank you for being YOU!

Dr. Connie McLeod is an exceptional doctor. She is patient, truly listens to all of my concerns,…read moreand always takes the time to make sure my questions are answered. I never feel rushed during my appointments, which is something that's very rare these days. Her care and attention to her patients make a real difference. My family and I trusted her so much that we followed her to her new practice. I highly recommend Dr. McLeod to anyone looking for a physician who is compassionate, attentive, and genuinely cares about her patients.

The best thing I ever did was go see Dr. Lutz four years ago I was 290 pounds I was on all kinds of…read moremedication. She basically told me that she did not want to give me all that medication that it was killing me. She told me the truth unlike a lot of doctors that just want to give you medication she gave me the truth and it changed my life I'm now 210 pounds. I go to the gym all the time and the only reason I have to see Dr. Lutz now is when I hurt myself at the gym lol

I was referred to Dr. Lutz by a friend a few years ago, and I honestly couldn't be more grateful…read more From my very first visit, I felt truly heard and cared for. Dr. Lutz takes the time to listen thoughtfully and never rushes through appointments. Her depth of knowledge is impressive, and she explains everything in a way that's easy to understand. What really sets her apart, though, is her incredibly calming presence--it's something you feel as soon as she walks into the room. The entire office staff is just as wonderful--professional, kind, and always welcoming. Whether I'm dealing with intense anxiety,blowing my back out (what I'm currently dealing with lol) or anything in between, Dr. Lutz has guided me with genuine compassion and expert care. She's helped me through some incredibly difficult times, and I truly trust her with my health. I can't recommend her enough!

EXTREMELY DISPLEASED WITH THEIR SERVICE!!!…read more My boyfriend has been having health issues for a few years now and has gone to this practice a MULTITUDE of times, NEVER with any answers! His symptoms have been gradually worsening, to the point that it has been impacting every aspect of his life. We have been suspecting that he may be suffering from complications due to sleep apnea for some time, so he decided to schedule an appointment with them, to request a referral for a sleep study. He was guaranteed that the referral would be sent to the sleep center ASAP and he managed to lock down an appointment for the study, (about 1 month out at that time.)We both had been very much looking forward to that appointment and the possibility of finally finding some answers for him, so you could imagine that a month of waiting seemed like an ETERNITY as it was, especially with how terrible he has been feeling. After counting down the days to the appointment for almost a month now, he LITERALLY had the sleep center call him the DAY BEFORE he was scheduled to have his sleep study performed, only to tell him that they have not received the referral in time, in order to obtain prior insurance authorization! We were both utterly GOBSMACKED and DEVASTATED with the news. I called the sleep center to see if there was anything that could be done at that point and the representative I spoke with, told me that they had been attempting to contact his doctors office to obtain a copy of the referral for THREE WEEKS with NO REPLIES!!! What's worse is, WHO KNOWS when the insurance company will finally give them authorization for the service and considering we had to wait a month for the appointment, we probably won't be able to get another appointment until next year when our deductible resets! Overall, we've been completely SCREWED OVER by this SHODDY doctors office and it has cost us precious time, money and further SUFFERING, as now my boyfriend is now STUCK not being able to get his sleep study done for who knows how much longer at this point! I can most SURELY tell you that they have most DEFINITELY lost him as a patient and that they have never done a single thing to help him for the entire time he has had the DISPLEASURE of going there! Your practice deserves ZERO STARS overall and you have made your patient's quality of life MUCH WORSE in the long run! SHAME ON YOU COMPLETE CARE!! Why don't you do your future patients a favor and change the name of your business to, "INCOMPLETE CARE" because you SUCK!!

I can only assume they've gone out of business...?…read more I've been calling repeatedly for 2 weeks trying to get an appointment with my provider for a 90 day prescription refill and to get copies of my medical records and not only are they not even answering any calls, but the voicemails I leave with the appointment line are left unanswered too. This is the last straw for me as a patient. I've watched them decline with more and more issues in returning calls, their shoddy practice in conveying test results without any explanation of WHAT the test results mean, and my pharmacy's numerous requests to tweek my custom mixed medicine that took them A MONTH to reply to.... Yes, it took a month to call my compounding pharmacy back to get my medicine straight. Unbelievable. I'm now looking for a new doctor and wondering how the hell I can even get my medical file from them to give to another PCP. I guess I just go bang on their door?

Dr. Froese is fantastic! Her service should be a model for Healthcare in the USA these days! Quick…read moreresponse! There are real advantages to using Dr. Froese as you Primary. Insurance is not needed, she knows the ins and outs of the medical industry and has cost effective solutions for out of office care. On top of that most things can be done in house and I always get a response within a day. I highly recommend using this Concierge service and skip the rat race with the medical system that has been a total mess since Obamacare started.

Dr Ash is the BEST!!! Very thorough and on time! Her team and front desk is great! I highly…read morerecommend her!

I wonder what the actual suicide rate is after dealing with this office. I've been asking them for…read more3 days to amend the false information their AI system placed in my doctor visit summary. I've been begging for three days to please take out the falsified information so I can pay my rent. I can not get disability and assistance with school when the paperwork says I am enrolled in school - I told Scott I had to drop out , so how is this still on my record that I attend school? Then I said I'm on leave - so they put I started a new job twice and was congratulated. I never had this conversation on 3/31 , yet it says I did in the LEGAL MEDICAL DOCUMENTS? The manager said she didn't see this in my docs - even printed it out and gave it to me - with the same errors I pointed out 3 days ago. When I finally had enough , here's what I was presented with- please see screenshot of response from Optima Medical in Gilbert

All they care about is money. The ladies at the front desk were extremely rude. I asked about the…read morebilling because I was told that the follow up after my blood test was included, they had me come in 3 times for a physical and bloodwork which isn't necessary, and then they told me that was never said and that they don't know how much my visit would cost. Then told me they would cancel my visit (while I'm already there). I told them I was just trying to get the cost and not trying to cancel, but at that point I didn't want to give that place my money after how rude they were being. So I left and I will not go back there. Please do yourself the favor and go somewhere else that actually cares about their patients.

Absolutely fantastic physician. Great diagnostically and has incredible patient relations.read more

The BEST physician. Seriously, he is the BEST! So good at listening and caring. Constantly goes…read morethe extra mile for people. A rare gem!