I never leave reviews but at this point it's warranted. I've been to many different vets over the…read moreyears with having to move and this has been by far the worst vet experience. Every single time I am calling to follow up on test results even a week after the tests were taken. Shouldn't they be proactive and give me a call and wanting to get the results to me faster? I guess not. They also have administered the wrong test before, which in my opinion is completely unacceptable and put my dog through something that wasn't even necessary. On top of that, they are more expensive than the other vets I've been to, I mean $25 for a nail trim while already spending hundreds of dollars on a visit, you would think they could atleast match petsmarts $12 or even do it as a courtesy for spending thousands a month. This place was great before Dr Klein took over but at this point it's been a miserable experience and need to inform others in the area to not go here and waste your time, I can't trust them with the care of my babies! I will say that Leanne has always been an extremely nice and understanding person and really does care about my dogs and doing the right thing.

If I could give 10 stars I would. When previous vet couldn't see my cat in an emergency, this…read moreoffice found a way. Caring service and attentive staff make this the best vet in Bucks. The office and examination areas were clean and well organized which is an indication of good care.

Caring for their patients !!!…read more I've been a loyal customer since this place opened. Dr. Jeffers was a miracle worker but she is long gone. Now this is a corporate office that couldn't care a damn. My 3 month old puppy took ill yesterday after taking medication they prescribed and I thought she was dying. I called and begged to have her seen and was told to take a hike. She couldn't be seen for days because they didn't have an appointment open. If they are the vet taking care of my pup and they are the ones responsible for her health, under their care they should shuffle things to get 16 minutes somewhere to help in an emergency !!!

I took my cats to this vet for over 2 years but unfortunately I'm moving on. The vet they've seen…read moreis generally fine - Dr. Lloyd. There have been some weird things here and there but no vet is perfect. Administratively, this office is a mess. They never do what they say they'll do the first time. I always have to call and follow up on my requests, and call them for things like receiving blood test results that I spent hundreds on. Recently I needed my cat's prescription for food refilled as we've figured out it's the only food he can digest well. Chewy called me to say my vet was asking for me to get the prescription from them and they wouldn't just send it over to Chewy like they had in the past, even with my cat's visits totally up-to-date and having spent $2,000 on him in the last few months here. Then after I called 2 days in a row, Jennifer at Pet's Best Friend told me their new policy is pet owners need to physically pick up the prescription (they would not email it to me) and said I have to mail it to Chewy. That is absolutely not a thing and I don't appreciate being lied to. I picked up the prescription and can easily upload a digital version to Chewy. Doesn't seem worth it to lose a customer who spends so much at your practice. Please work on the little things; there's no excuse to be so bad at them.

Been using NHVH for the last year. Up until today I've only had positive experiences with my 4…read moredogs. My almost 14 year old Labrador has an ear issue that we were told requires surgery. Unfortunately we were not made aware of all the treatment options available. When my dog was diagnosed, we were told by Dr. JESSICA AUSTIN, that there were only 2 options for treatment. One was drainage ( I won't get into the details for people with a weak constitution) and the other was surgery. On the day of the surgery, my dogs bloodwork came back with concerning results. We were told that it was risky for an older dog who is slightly anemic to be sedated. This is when I learned about another option besides surgery. DR. Amanda Straining is the one you want to request when visiting NHVH. She is incredibly honest and explained that there was another option that did not require surgery and only costs a small fraction of what the surgery estimate was. Needless to say I was very upset that we were not told this by Dr. Jessica Austin. We were told that my dog needed surgery that could cost up to $4000.00. I can't speak to why we weren't told about this alternative option. All I can say is that it seems Dr. Austin is more motivated by $ rather than doing the right thing. It makes me concerned and upset that Dr. Austin was ok with putting a very old dog under anesthesia when an alternative treatment was available. Bottom line... Ask for Dr.Struening and run the other way if by chance you get Dr.Austin. This is the last place I ever thought I would review. I am a huge dog lover and we treat ours like family because that's what they are. When things like this happen, Ive learned to not be silent. I hope this review helps.

Dr Jessica A. at New Hope Veterinary Hospital is incredible!…read moreHer compassion and high level of intelligence is delivered in a kind manner. I highly recommend Jessica for you can feel confident that she will provide your pet with the upmost care! Thank you for having such a wonderful caring compassionate vet to care for my dogs Charlie and Daisy! I am so grateful!!! Sharon Slickis, New Hope, PA

A year ago my precious Gracie had to be put down. My memories of that horrible day are still…read moreunbearable . I not only remember the pain of losing her, I must also bear the memory of the horrific, inappropriate behavior of staff at this deplorable so called hospital! I am hoping that my post will prevent others to be treated in such a cold, callus, cruel and ignorant manner. Marion Schwartz, RN, BSN, MSN, CPM

I made an appointment here for our newly adopted dog because it was only a few minutes away. They…read moresaid they would only honor the appointment time if I brought in a check ahead of time to cover the exam, so I did. As we were going to get into the car I noticed that the driveway was blocked by a utility truck. By the time I finished talking with the driver and he was able to move the truck, it was two minutes past the scheduled time for the appointment, so I called the vet clinic and told them what had happened, and that I would be 10 minutes late. I was informed that they were voiding my appointment and keeping my deposit. If I wanted to reschedule, they would require another deposit.

Took me dog because she hurt her leg. Looked my dog and diagnosed with something she didn't even…read morehave. She gave me medication that poisoned her. Took her to another vet but it was to late and she died. The made me kill my baby.

I spoke to one of the technicians here about my dog's teeth cleaning and they helped me out by…read moreanswering so many questions. They recommended care options outside of just dental cleanings and explained how to care for my dogs teeth from brushing them, to specific types of bones (with cautionary advice on making sure they're not to hard or soft). They took time to help me out even though I didn't book an appointment with them (yet). I highly recommend this place judging by how kind and help the person was that I spoke to. Thank you!

The family had to put our dog down after 12 years. World of animals were so kind and compassionate…read moreduring the process of helping Charlie cross over the rainbow Bridge. Dr. Tamara explained the procedure as well as informed us of things that may happen,she helped us get thru until the end. Her assistant was just as sweet and helpful. The office all signed 2 condolence cards they sent to our home,with Charlie's nose n paw print. That was so thoughtful during this difficult time. I have used world of animals for many years,started with them at the mayfair office, and now we go to the bethayres office. They have treated my animals for many years. Highly recommend for all your fur babies' needs

I have been a client at World of Animals at Bethayres for nearly two years. My two senior cats,…read moreRocky and Adrian, have been under the care of Dr. Tamara Borland. I found my way to W of A during Covid. My cat Adrian showed signs of diabetes and she needed testing right away. My vet at the time was booked 8 weeks out, so I called Bethayres and made an appointment a few days later. Dr. Borland ran blood panels and urine tests on Adrian and confirmed it was feline diabetes. Our journey began in December 2020. Since then, Adrian has been in the vet office almost monthly for checkups and testing. Adrian's care under Dr. Borland has been nothing short of exemplary. Dr. Borland has always treated Adrian with kindness and compassion. Her love of animals and her knowledge of veterinary medicine is present during the entire time you spend with her. Whenever I had questions or concerns, Dr. Borland took the time to listen without judgement and offered advice and solutions. She explained things in terms that were easy to understand and I always felt seen and heard. Sadly, Adrian's diabetes took a turn for the worse, and I made the difficult decision to say goodbye. When the time came, Dr. Borland explained everything that was going to happen, step-by-step. She helped Adrian pass away peacefully and without pain. I was able to spend as much time with Adrian as I wanted. The assisting vet nurse, Rebecca (I believe that is her name), opened the window in the room to allow Adrian's sprit to leave, which I thought was so appropriate. That gesture was really comforting. Unfortunately, I am leaving the practice, but only because I'm moving out of state. It will be tough to find a new veterinarian that can fill Dr. Borland's shoes. Nobody will ever be her, honestly, but I'm hoping to find the same care and respect for my other cat Rocky. I cannot recommend Dr. Borland and World of Animals enough. I hope you and your animals are lucky enough to be clients at this wonderful clinic.

Great treatment of animals always available for consultation to the point analysis and it's quite…read moreoff the beaten path

Sadly, we had to put our 16 year old Westie, Winston down on Saturday. Dr Frankel and Christine…read morespoke to us at length, and helped us make the incredibly painful decision that the end for here for Winston. Both Dr Frankel and Christine were so kind and suppotive, and gave us all the time we needed to be with WInston. They made WInston comfortable, and sent him to doggie heaven. Thank you. Words cannot express our gratitude.

I like the actual Vet very much but I had a big problem with one of the girls who answer the phone…read morethere. I had a full exam for my cat June 19. My cat has a UTI now - 2 weeks later- and I called to get an antibiotic for the cat. She insisted I bring the cat in to the office. I was unable and I asked for the Vet to call in an antibiotic for me. She said the vet that saw my cat was not in and the vet who was in would not call in an antibiotic since she didn't see the cat. She said the vet that did see my cat could not be contacted. I have spent between 2 dogs and a cat thousands and thousands of dollars at that vet. But they wouldn't give me medicine for my cat. Dont go there - they don't try and help you with a problem.

I have to thank the staff at Indian walk for always taking such good care of my dog peanut over the…read morelast 17 1/2 years . It was the most heartbreaking to say goodbye to him and he will be missed.