Love this place. It's super close to home for me which is why I picked it as an option for PT. I…read morewas in a car accident and needed to work on some lower back pain and hip discomfort. I was very open to the process and I have such a great experience I love been seeing so much progress over the last few weeks and I'm so grateful for all of the pros I've been working with including Mark and Steve. I really appreciate their patience with me and the care that they provide. I want to get better but I know it's going to take time. They remind me to put in the work but to avoid over doing it and pushing myself too hard. I can really appreciate everything they've taught me. I've been working while going to PT so they're are crazy flexible and understanding when I call the office to cancel because I picked up an extra shift or I'm too exhausted from the previous shift. I try not to do that because I really like that office but they are so kind and understanding. It's a wonderful office full of kind people.

Helpful on my recovery. Therapists are friendly and keep up with my progress each visit. Improving…read moreweekly.

I have always found the office staff at the Williamsville location to be very efficient and…read morefriendly. Dr. Rani takes her time and thoroughly addresses any issues I bring up. She relates in a caring manner, and I have complete confidence in her ability to provide me with excellent care.

The front line staff are rude and incompetent. I am/was a new patient, calling, per referral, for…read morean endoscopy, the phone rep said "so when was your last colonoscopy?" I patiently explained to her to please listen when someone speaks to her, and that I was calling for an apt for an endoscopy, not a colonoscopy. Besides that, I spoke to staff when scheduling the apt in a previous week, and they refused to book apt without insurance company details that's fine, but it was the WAY in which this was spoken to a NEW patient, that was rude and implied impropriety. At that time I spoke to office manager "Amy", who made no apologies for staff rudeness and how off putting it is, she merely said "you have a nice day" in the most snide tone of voice. I wished her the same. Will NOT EVER RETURN TO THIS PRACTICE, since when is it acceptable to speak to patients as if they are sub human?

In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.

Dr. Caetano has been caring and genuine, she's interested in her patients and determining the…read moreissues. She has a calm disposition and she's gentle. She listens and doesn't rush you when you ask questions or express your concerns. The office staff are always super nice. It's important in the medical profession to find good, experienced professionals. Happy we have her.

I had an Obgyn here that I really liked and she left the practice. That's fine…read more I needed to get some uterine polyps removed that another Center discovered (and not the Obgyn) but I wanted my OB/GYN to perform the surgery. I kept getting promises to get a callback from different staff members by a particular person (office staff) to schedule that surgery and it never happened. I made multiple attempts, Eventually, I got a call to change my annual appointment for another doctor. There was no mention of my surgery, but at that point I had already figured out something else. I know getting helpful medical care in the country is hard, but administrative issues shouldn't be the barrier.

I've been a patient for over 15 years. I have only rave reviews for my OB, Dr. Carola Robinson…read more She's been amazing since day one, I find her super easy to talk to, and she's always greatly attentive to any of my concerns. Other staff.... ehhh.... but as for my actual doctor, nothing but praise.

I came in stressed and left de-stressed and calm. I prefer no talking during massage sessions and…read moregot exactly that. I was late by 10 minutes but they honored my time and let me have my full 90 minute session. I really needed that. It was my first time getting a massage in Canada. When I asked for more pressure, I got just that. Unlike other places I've gone to on my road trip, this place has an intake form. I recommend coming early to fill it so you don't feel rushed when filling it out like I did.

My girlfriend and I went here for a massage when were visiting the Falls for a few days. We had a…read morecouples massage which was pretty good. The problem was that they wouldn't honor the $64.99 price the promoted on a sign in front of their shop. They said the $64.99 price was only for "locals"!!!....is that even legal???? My suggestion for any out of town non-local tourist would be to avoid this place since they seem to value local customers only! .....or I guess you could just say your are local and they might honor their $64.99 price. Good luck!

She does good work. She has worked for me once a week. Very helpful, grat sense of humor all…read morecaring. Shes very professional. I have no complaints her work is spot on . I have been using her services over a year now. Love it.​

I've been going hear for a year now and have nothing but good to say. Dr Van Volkenberg is personal…read moreand friendly. Hell take time to loosen a know before adjusting. The staff is friendly and the environment is always clean and in order

Dr. Van Volkenburg is amazing! I would highly recommend him for acute and/or chronic conditions…read more He'll make sure you leave feeling improvement, and will keep working with you on something difficult. You can tell he really cares and wants to help.