We have been going here for all our outdoor rental needs for over 5 years. We truly have had a good…read moreexperience here to start. Our most recent experience was unfortunate enough to say we won't be using them again. My husband and I had 3 tree stumps that needed to ground down. Yesterday we rented the smaller of their stump grinders and got it home to find it had no oil and couldn't get it running after a couple hours of troubleshooting it. When my husband brought it back the owner was there said, "I typically don't recommend this machine to anyone." That would have been nice to know. Day 2 we gave them a a 2nd chance and rented the larger stump grinder. We were able to get one stump of the three completed but had to spend most of our time trouble shooting this machine as well. Before using it we checked the oil and it was very very low. My husband finally gave up and brought it back and the owner didn't seem to care in the slightest or give any type of break for two machines and hundreds of dollars that's got us almost nowhere. The owner's son said, "well it looks like you got an hour out of it at least." We made it very known we will not be returning. Machinery is not well kept or reliable. Owner's customer service is sub-par.

Great rental center and love this place because they are always ready and willing to help you with…read moreanything no matter if your project is big or small.

5-31-2025 at approximately 1800 hrs. MASON was absolutely the most accommodating Person I have ever…read moremet at any HOME DEPOT that I have ever shopped. His Friendliness and knowledge of the store was amazing. He helped load my doors and pushed them up front to the Pro center while I finished getting the rest of my list filled. Then he met me in Lumber and helped locate a qualified operator to cut a 4x8 sheet for me and helped the operator cut and load the 2 pieces on my cart. He then helped push my cart to the PRO Cashier and assisted the cashier with applying my MILITARY Discount. Then unbelievably, MASON pushed my cart with 2 doors and other supplies to the loading zone and waited there while I retrieved my vehicle from the front parking area. MASON recruited two other HD EMPLOYEES to assist him and I and proceeded to direct and load my Explorer in a very careful manner. This Young Man MASON should receive your EMPLOYEE OF THE YEAR at this FOREST LAKE FACILITY. I have never been treated so wonderful in any type of BOX Store or any type of store. PLEASE PLEASE PLEASE Reward MASON for his Unbelievable Customer Service. THANK YOU GARY P. LIPSKI ISANTI, MINNESOTA 320-630-6950

The last three times I've been to Home Depot it was to look at their indoor plants. I've been…read morewanting to add to the plants I have and was looking for something different than what I had. I have been very happy each time I went to Home Depot - the selection was good, checkout was easy (self-checkout), the sales assistants were very helpful and came over right away to check on me to make sure any I wasn't having any difficulties with the check-out process. I especially have enjoyed their sales on succulents as well as their end-of-season sale where I got some excellent deals on plants. The only things I'd recommend are to expand the houseplant section, get a wider variety of plants, and do not offer artificially-dyed plants (e.g., blue or purple plants).

When I brought my Polaris ATV in it wasn't running. Two days later I picked it up and it is running…read moregreat. The service people were very friendly and knowledgeable. Fast service and excellent work!

The worst...the guys in the back are obnoxious jerks. They treat you like you're a moron because…read moreyou don't know every working part on a machine. Hey fyi you are 50-something and work at a hardware store still, you failed at life. You should be treating every person that walks in that door like a King or Queen as they have all accomplished more in life than you. Overpriced junk, and rude staff, hey if you want to pay an extra $1000 for a Polaris 4 wheeler than any other store, this is the place for you. My advice wait for this place to go the way of the all other mom and pop businesses. You didn't miss anything when this is gone.

Always get great service from these folks. You walk in the door and somebody greets you with a…read moresmile and asks you what they can do for you today. Shows you to what you need or want at a better price than the orange or green box stores. (Ignore the 2 baddies, look at where they are from Phoenix and San Antonio cannot be talking about this store).

The store has changed hands and the new management is not customer service friendly. I used to get…read morehelp loading the 40# bags of salt into my car and not anymore. it's a disappointing change.

I wish I never had to shop here. Although nice people, the cost of their supplies are insane…read more They charge double for everything that would cost less at menards or Home Depot. If you need something, it's cheaper to drive to Cambridge or Forest Lake, even for 1 thing.

I have been shopping at this Hardware Store for 30+ years, I know the owners, but we are not what…read moreyou would call friends. They have a little but of everything, but won't compete price wise with the big box stores for most things, or the place to get supplies for wiring your shop, that's not what "mom and pop" hardware stores are about, this is the place you are going to go when projects run into issues, like you should have bought a spare drill bit, or longer bolts, or your porcelain throne is running all night and you just don't want to drive 30 miles further round trip at 4pm on a Saturday when you know they will have the stuff and you won't have to walk half a mile in a mega-box-store to find what you need... As for the "help" well the other reviewer hit on something that is EVERYWHERE, you can't find good help, and the box stores are no better! I think the other reviewer has some anger issues... He didn't seem to like anywhere he went...

I like that they are wearing masks. they always greet you when you walk in and ask if you need any…read morehelp finding anything. They also send coupons every month!

Great family run business! The staff is very knowledgeable and friendly and they usually have what…read moreyou're looking for. You get the service that the big box stores tend to be missing.

poor business practice. technicians unable to complete services without owner present. Does not…read morehave owners contact info. we were told to wait here until he gets back. currently been waiting for 65 mins. WILL NOT COME BACK!

Horrible. Just horrible. This place is a ripoff. Couldn't get into the yard because of horrible…read moreparking lot conditions. Potholes everywhere. Then at the front desk is a grumpy old man (the mayor) waiting to give you a lesson in buying products you already own.

I choose Menards as my first option when looking for DIY home tools and supplies due to the great…read moreselection and prices, however, the customer service isn't what it should be with the younger generation. I see Dave, a middle-aged gentleman, whenever I need help in the tools and hardware department because he is very knowledgeable and personally helps me find exactly what I need. Yesterday, I bought a new jigsaw along with clamps and a few other items, and Dave listened to exactly what my needs were and I was in and out quickly. What could have been a stressful time shopping, was instead a very pleasant experience. However, I gave Menards only 4 stars due to the poor help I received today from the customer service counter from a very young clerk. She was rude, abrupt, and refused to help me because she was "helping" someone else - who was actually standing in line at the receipt kiosk waiting to find his receipt for her! All I needed was a tiny form for a retroactive 11% rebate but she was too rude and "busy" to even know what I needed! It was Kyle who eventually helped me. Unfortunately, poor customer service is a common thing with most of the younger employees at Menards.

Had an issue with a new power washer. The manager Vince was not only respectful but knowledgeable…read moreenough about the product to help me fix the issue almost immediately.