I chose this loan officer specifically because of the strong reviews and because I wanted…read moretransparency on rates and costs. That's not what I got. Early in the process, I was given the clear impression my rate would fall in a certain range. When the actual disclosures arrived near closing, the zero-point rate was substantially higher, nearly a full point above what I'd understood, and the version I received had thousands of dollars in discount points built in that were never discussed with me. When I raised the discrepancy, I was told it was "the market" and given explanations about what online rate averages "really mean." None of that held up when I checked published data myself. To be fair, the file was handled competently and closed on schedule. But I had to push, repeatedly, before I was shown the full range of rate, point, and credit combinations available to me. My advice to anyone shopping here or anywhere: 1. On day one, ask for the full rate sheet in writing: every rate paired with its exact points or lender credit. Not a verbal quote. Email or PDF. 2. Any time someone quotes a rate, ask if it includes points, and how many, and get the answer in writing. 3.Take that written sheet and shop it with at least two other lenders or brokers. If someone won't put pricing on paper, that tells you everything. 4. Never sign a fee disclosure with points you didn't explicitly agree to. You can decline and restructure at the zero-point rate. I did, and it saved me thousands in cash at closing. Good ratings don't mean you can skip the paper trail. Get everything in writing.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

I recently worked with Melissa at RWM to purchase a new home. She was AMAZING! She was very…read moreprofessional, responsive and helpful in preparing funding scenarios, assisting me with questions and made the entire process from beginning to end very smooth, efficient and easily understood. She took extra time with me in helping me understand the information and process. The online portal made it very easy. I couldn't be happier!

From the owner: Experience Matters! When it comes to securing the perfect…read moremortgage, having a seasoned expert by your side can make all the difference. This mortgage lender has spent two decades navigating the ever-changing real estate market in Las Vegas. Her profound expertise enables her to offer tailored solutions that match your financial goals and dreams. Proven Track Record: With a long history of successfully securing mortgages, she knows how to get you the best deals, even in a competitive market. Local Knowledge: Her deep knowledge of the Las Vegas market means she can identify opportunities others might overlook. Personalized Service: She understands that every client is unique, which is why she offers personalized mortgage solutions that fit your needs. Empathetic Approach: As a female mortgage lender, she brings a compassionate and understanding perspective to the mortgage process. Client-Centered: Your goals are her top priority, and she works tirelessly to make your homeownership dreams a reality. Transparent Communication: She believes in open and honest communication, ensuring you are well-informed throughout the entire process. Whether you're a first-time homebuyer, looking to refinance, or investing in real estate, our Melissa St. Marie is your dedicated partner for a smooth and stress-free mortgage journey.

(This has been TWO YEARS coming and I'm so sorry for this taking so long!)…read more My father and I went in on a house in Peccole Ranch and thanks to Pinnacle Pending Group we managed to get a fantastic rate on our mortage. She was extremely helpful and thanks to her, getting our serene little cottage in Summerlin was that much easier. Thank you, Crystal!

Crystal and her team have been really helpful, especially as it is has been so long since I have…read moregotten a mortgage. Crystal herself had locked in a good rate for me and answered all of my questions very quickly and with a lot of patience. I am planning to refinance our property and when I do, I will not hesitate to reach out to her and her team again.

My experience with Valley West Mortgage was outstanding. I was so impressed with Vatche who…read more pre-approved the loan and was able to get an exceptional interest rate. He was honest and everything he said would happen did happen. He then handed the processing off to Celeste who handled the loan processing with care and efficiency. The online process was amazing. Celeste was very accessible and on top of everything to make the process quick and easy. Anthony did the insurance research and got the best homeowner rate possible. I can't say enough good things about Valley West Mortgage.

I worked with Valley West Mortgage on my home purchase last September. I found them after comparing…read morerates with a couple other lenders, and Kevin with Valley West agreed to match the best rate with an additional lender credit that ultimately made their offer the best one. Initially, everything in the process went fairly smoothly. However, that all changed about 1 week before closing. First, that lender credit that was agreed upon? That was mysteriously gone from the final closing disclosures. After confronting Kevin about it, he said I lied about the offers I had compared (which makes no sense as I directly showed him the actual loan disclosure documents from the other mortgage lenders) and refused to honor the previously agreed upon lender credit despite the obvious evidence I had in writing. When I asked him if he was willing to blow up the deal over this, he simply replied "yup." After contacting other lenders to try to get away from supporting Valley West after this poor business practice, I realized I would be stuck continuing with Valley West if I wanted to close on my house anywhere near the initially discussed closing date. That leads me to the next issue: the closing date. 3 days before closing, I received some communication from Valley West that led me to believe there were some documents being processed that would take until the following week to be finished, which hold up the closing. Based on this, I contacted Celeste (who was working with me on procuring said documents) and found out that they somehow had my closing date in their system as 8 DAYS LATER than the actual closing date. They never asked or communicated this date to me at any point before. To this day, I have no idea how they arrived at that date, as my closing date had already been set well before I had initially contacted their office. Regardless, this flub resulted in me having to contact my home insurance to change the move-in date to the correct one (which Valley West had changed with them without my knowledge or consent), and to contact the title company who informed me they were working closely on getting Valley West to clean up a number of errors in the documents including having entirely too much property tax taken out. All of this sounds like a 1-star review, right? Well ultimately, Valley West was able to crank it out and meet the original closing date successfully so I felt 2-stars was appropriate based on that. But would I ever recommend using them to anyone else as a mortgage lender? Not in a million years.

Highly recommend going through Dignified Home Loans if your looking for a lender. I used them to…read morerefi my home and Pia Bustos made the process seamless and stress free. Every step of the way she was there to answer any questions I had. It didn't matter if I sent her a message at 9am or 9pm, she would always be there for us. I knew how busy she was all the time, but she made me feel like I was her only client with all the attention I was given. I was confident in everything due to her expertise on everything and was able to save a significant monthly amount on my mortgage. Hands down, if you're looking for a loan, the folks at Dignified is the best choice!

I originally moved to Las Vegas from California and let me start by saying that Pia Bustos has been…read moreincredibly amazing during the home buying process. At first, I was overwhelmed, nervous, and lost, especially since I am a first time home buyer. However, Pia did a phenomenal and outstanding job. Pia was extremely welcoming, professional. And to top it off, Pia Bustos' efforts exceeded my expectations! Her work is intensely seamless and she always does her due diligence! Talk about A++++ for all her hard work! She kept me updated and she guided me through the loan process, which impressed me from the beginning because communication is key, especially when purchasing a new home. She followed up with me and she was always more than happy to address my questions and concerns regarding the loan transaction and process. Pia was very attentive & she made sure to handle things for me, which was very appreciated considering I work full-time and go to school simultaneously. When it was time to sign documents and close escrow, Pia made it a priority to make sure I was in good hands. She walked me step by step & she explained each consent form thoroughly. Pia is the go to expert when it comes to home loans! She executes the job beyond well and she is extremely knowledgable. I highly recommend working with Pia if anyone is in the market for a new home within the Las Vegas Valley! Cheers to a new home !

I had a serious issue with unauthorized withdrawals from my account, and Matthew Newmarker at One…read moreNevada Credit Union went above and beyond to help me get everything resolved. I was extremely stressed about the situation, but he took the time to explain everything clearly, helped me secure my account, get a new card, and most importantly, helped me get my money back. He was professional, patient, and genuinely helpful throughout the whole process. It's rare to get customer service that makes you feel like someone actually cares about getting the problem fixed, and Matthew definitely did that for me. I really appreciate everything he did and would absolutely recommend asking for Matthew if you ever need help at One Nevada. Thank you again!

I had a fantastic experience refinancing my VA loan with One Nevada Credit Union using the VA IRRRL…read moreprogram. Anthony (Loan Officer) and Rowena (Loan Processor) team was responsive, and made the entire process quick and hassle-free. They secured a lower rate, saving me $$$ each month. Highly recommend them to fellow veterans!

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

I cannot say enough about the process and communication we experienced with Scott. Larson. His…read moreconfidence, knowledge, and professionalism gave us absolute certainty about moving forward. He understood the hurdles we would face and clearly showed us exactly what they were and how high we would need to jump. It truly was a blessing to work with Scott, and I sincerely hope others have the opportunity to experience just how wonderful he is to work with. We could not be more grateful for his guidance and support throughout the process. Thanks again! Chris and Leela Selvy Stockbridge, GA

Great service! Answered all my questions quickly and took a lot of stress off my shoulder.read more

Scott Casey- where do I start. You've helped me so much in such a short period of time. Your…read moreattentiveness and communication are impressive; so is your knowledge in this business. This is a company that's almost too good to be true. Having met Scott was a true blessing. Thank you for everything. His service was above and beyond.

Scott did in 1 year what no one could do. Absolutely the best service. Highly recommend SILVERSTATE…read moreCredit Repair. I had some CC company issues that he told me we would be able to deal with but it was not going to be easy and that we would have to be patient. In the end it was faster than expected and less money than planned! Fantastic!!