Victoria was kind and very informative. Brian called and I promised to call back, and he didn't…read morehesitate. I called back and easily gave Victoria the new debit information over the phone. Excellent customer service!

Estella and her staff make this a great place for financial transactions. They always make you feel…read morewelcomed and provide you with outstanding customer service.

So I originally gave this place 5 stars however , that just changed when I was called a few minutes…read moreago by the manager of this place and asked if I was interested in getting another title loan due to my good business. Her name (the manager) is LILLY btw. She's the BIG one that works there. You can't miss her. Anyways, when I picked up the phone and said hello, she asked me how I was doing and I was doing like 3 things at one time and accidentally responded by saying "hello" again. She laughed at me and said "okayyy" like I'm dumb. I was very offended. And when I brought it up she just cut me off and says "ok" like she was gonna hang up on me and didn't care. SO rude! I was actually gonna go to these guys again but now I'll take my biz elsewhere.

Yasmin worked very well for us and has a sparkling personality…read more She explained title Mac's policies and the contract details perfectly in very clear detail all with a smile on her face. Will definitely recommend. Very friendly staff

They are not helpful at all! RONALS which works at the 9319 Highway 6 South Suite B Houston TX…read more77083 was not willing to assist prints out a paper and tell you that you have to call the number for assistance. Called the number Shakiria tells me that I need a secondary identification with a picture and date of birth in which the state Texas only accepts your social security card, birth certificate, expired id as a secondary id. They basically give people the run around with hen there really in need of assistance! I do not recommend!

Stopped in the Cash Store and had the pleasure of working with Denice. She was fast, efficient, and…read morefriendly. Great doing business with her.

I recently came to this location to deposit money from another business account while being…read morequestioned which I thought was inappropriate and felt it was racism as if I was t aloud to have multiple business accounts??? I will be filing a complaint with corporate against this bank. There was steering accusing during the conversation and block busting. Yesterday I went to bank to make a withdrawal and I find out that this lady from this branch made false accusations about my bank account and contacted the branch where I opened my account at and requested my account to close. Now my check I deposit to this bank is on hold and my other bank had already cleared the check. I will be taking this up with corporate and I not recommend anyone black to bank with Hancock or use this location they are racist. If I can put .zero stars I would because this bank doesn't deserve one star.THE WORST losed my account after I went to Hancock bank in north houston depositing money from another business account being questioned feeling uncomfortable by a banker lady she made false accusations about my bank accounts

while coming to cash SETTLEMENT CHECKS myself and my boyfriend were RACIALLY DISCRIMINATED ( yes…read morewe're black) . She stated that there were inconsistencies with the checks and that they couldn't get ahold of anyone from the law firm answering the phone, THEY DIDNT CALL ANYONE. We were told to come back later once it could be verified. I walked outside to call the law firm myself because we had just picked up the checks on yesterday . The accountant WHO WROTE THE CHECK tried to talk to the banker (ELAINE) and she refused to talk to her and give me her name so that the accountant knew who to speak with when she called back. Elaine then proceeds to tell her colleague, who actually is the one i handed my check to, "yea if bam bam bam (not trying to name the people on the account because she thinks I'll have one of my friends call up here and try and verify this SETTLEMENT check for me) doesn't call then we can't verify them. So after one of people on the account called, she even gave him a hard time though his name was on the account, the caller id was from the law firm and he received the email that was sent out, but because he wasn't the person on the email and he was cc'd in the email by the recipient, she was still trying to say she couldn't verify the checks. He says ma'am we wrote these checks, these are the people who own the checks, verify the checks, she finally says ooh okay yea we can cash it for them. I got her name because she gave it to the guy who called. ELAINE your not even white and racially profiled us for NOTHING ! i won't be coming back here again because of you .

Bank is usually really busy with limited tellers. They should FIRE JONNIES!!!! Every single time I…read morecome in here she is rude to me and other customers. Very condescending!! She smacks her chewing gum like a dang HORSE the entire time she is handling business. So unprofessional and very annoying. I have dealt with another lady. I wish I remembered her name. She was very sweet. I just handled business with Laura and omgoodness!! She's amazing and so sweet. She is my favorite teller at this location so far. Honestly may end up making another branch my permanent location to go to just for the fact that I can't stand seeing Jonnies. I'm very patient and don't mind wait times, so that at all doesn't deter me from coming here as long as I have a pleasant experience.

This was the most ridiculous run around about a check that was cut from a payroll company and they…read morewould not cash it bc the owner of the company wouldn't answer the phone no other red flags and on top of that they voided my perfectly good legal check I had to pay a fee to the payroll company to send a new check absolutely nothing but morons work here

Martin Maldonado Jr. is very helpful and knowledgeable. He is easy to get hold of and will call me…read moreback if he missed my call. He is my go-to for all things bank-wise.

The teller here shorthanded my cash & she claimed I'm lying & since I wasn't handed a receipt I…read morehave no proof but my statement that's doesn't help. They literally stole $100 in front of me & called me a liar. I felt crazy all day because of it but there's nothing I can do. Supposedly the manager and the lady went back to check the camera, but didn't even invite me back there so they may have even just cover their selves reconsidering my business with them after so many years.