Today June 15 2020 NH PHASE 2 Covid. We can now eat in restaurants but need a mask on the exam…read moretable at a Dr. office! This practice should tell you when making an appointment that you're required to wear a mask at all times during your visit. After checking in, getting temperature taken (not told what it was) and asked if I've traveled outside of Maine, NH or VT in the last 14 days I was brought back to a room. She then asked me to keep a face mask on. I questioned why I need to wear it in the exam room (I have asthma and severe anxiety when face is covered). She said it was mandatory and would go check with Rachel (NP) to see if they would still see me. She sent Laura (office manager) in to talk about wearing the face mask in the room, said I swore at the nurse and it would be best to just go to urgent care. Extremely unprofessional. As I was leaving Dr Collins (known for 30+ years) was in the hallway and I had a brief discussion about what had just happened in his office and was there to have my ears checked. He had given me a prescription (antibiotic) in April while out of state. Ear pain is back and so am I. He could've taken me in and checked my ears. Instead, told me Rachel is still on the phone (40 minutes after 11am appointment time) and to call in if I'd like a prescription refill. I've had severe dizziness and and vertigo for 2 months, never had an ear infection and my grandfather died of brain cancer. Wow, thanks Doc.

I met with my new PCP Alex Jones. He is awesome! He listens and is kind and respectful and he…read moreknows his stuff. Great bedside manner. Would highly recommend him to anyone!

The medical center is easy to get to and the greeting staff is so great. All the doctors and nurses…read morethat I've dealt with their a very caring understanding and very professional and have sit and take time to talk with you.. I highly recommend them for a radiology lab work, hematology oncology, and dermatology. They're all great doctors to work with.

I am writing to formally report a concerning experience I had during my recent appointment at…read moreDartmouth Hitchcock Manchester. I initially sought care after being advised by an urgent care provider to follow up with a specialist sooner rather than later. When I first contacted the office to schedule an appointment, I was informed that new patients were not being scheduled until August. I accepted this and ended the call. However, the following morning I received a call from your office asking if I could come in that same day at 11:00 AM. No explanation was provided for the urgency, so I assumed the doctor may have reviewed my imaging and felt it was important for me to be seen promptly. When I arrived, the check-in process was smooth, the wait time was short, and the nurse who brought me back was courteous and professional. Unfortunately, my interaction with Dr. Gould was very disappointing. Upon entering the room, his demeanor felt dismissive and rushed. After briefly examining the lump, he simply stated that it was indeed a lump and then presented two options: he could remove it, or I could leave it alone and monitor it. At no point during the visit was I given an explanation of what the lump might be, what the potential diagnoses could include, whether it was urgent or likely benign, or what risks were associated with either option. When I began asking, "What would you recommend...," before I could finish my question Dr. Gould interrupted me and stated, "I gave you two options, you'll have to decide which one." As a patient who is not medically trained and who was understandably concerned about a mass that had been discovered, I was hoping for guidance, explanation, and an opportunity to ask questions. Instead, the interaction felt dismissive and left me without the information needed to make an informed medical decision. Because of this experience, I left the appointment feeling frustrated, confused, and without answers about a health concern that had already caused significant anxiety. I hope this feedback can be used to improve communication with patients in situations where they are seeking clarity, reassurance, and professional guidance regarding potentially serious health issues.

Doctors need to communicate better they lie and it's all about them they will destroy your job ,…read morewithout even knowing what your going through. DIANNA DIONNE ....YOU NERD TO LOOK INTO THE FILES BEFORE YOU TREAT PEOPLE LIKE DIRT

I went to this urgent care because I was having a difficult time swallowing and I hoped they do…read moremore to check it out. The PA told me that I needed to see a doctor because there is nothing they can do and all they did was a strep test. I am never coming back because it was such a waste of time and money.

I swapped to a different provider and WOW, what a difference…read more I needed a very intensive surgery that is not common for my age. My new provider spent so much time going over all of our possible options with me to ensure I was getting the correct services. We met so many times and she was so friendly, caring, and affectionate. Truly a completely different level of care from my other provider.

I'm a newer patient. 1.5 years. I was bleeding (I'm 62) so we did ultrasound and decided to have…read moresurgery to take care of what was making me bleed. Surgery went well. No issues. My Dr is Dr Hanlon. She is extremely knowledgeable and takes a lot of time to go over everything. She answers all your questions thoroughly. I felt completely taken care of so going under anesthesia I had no worries. The bad reviews are from years ago so I wouldn't go by them.

Again my husband was in this hospital and it is understood that there are a lot of changes going on…read moreso people should be patient. Anyway, all of the staff from admissions to discharge were fantastic. There are some needed changes such as communication but overall, very pleased. If you had a bad experience write a letter, please don't cut the hospital down for something that you feel was done to you. You are one in a million people they see and care for.

Nursing care sparse: rare bed change, tough to get drinking water. My husband's room did not have…read morehot water and in 17 days, he only got warm water to wash up with 2 times! Two med errors that I know of. Nurse admitted she forgot my husband's blood pressure medication. He was a fresh MI and it was a routine morning med! The second error I caught as he hadn't gotten his morning meds as of 11:00. I asked about it and the physician assistant from cardiology was considering raising the dose of his blood pressure medication due to high readings, The communication with the cardiothoracic team was a total clown show! We got multiple dates and times for his surgery several times a day. His after care in ICU was a much better experience but I truly can't recommend CMC in any way.