Having just turned 75, and after many years of trail riding, I recently accepted that it was time…read morefor a little pedal assist. So after doing due diligence with online research, I went to Thick Bikes, where I found not only a great inventory but more importantly, helpful and knowledgeable service from the friendly owner, Chris, and his staff. I'm very happy with my purchase (a Velotric Tempo) and will not hesitate to recommend Thick Bikes to friends and family.

This shop would easily get a higher review. They have a good selection of bikes and accessories…read more However, our customer service experience was non-existent. I had called earlier in the day to inquire about cycling helmets. They told me the brand they carried which I initially wasn't interested in but decided to make the 1.5 hour trip to check them out. Upon arrival we were impressed with the selection of bikes but the helmet selection was limited to one brand and sizes were limited as well. As I was looking for a helmet my wife was looking at bikes. A sales person who was initially working with a customer had that customer walk away. At this point my wife said hello and the sales person halfway aknowleged her and walked away ignoring the fact that she may have a question. We decided to shrug this off and continue to look around. We took a stroll to their basement where they have more bikes and did some preliminary sizing for my wife as we are in the market to purchase a new one for her. Then wee made our way back upstairs and back to the helmets. I had decided that I liked one of the helmets but wanted to compare with others they had on display but couldn't find the color or size I needed. After having other employees ignored us I decided it was time to go and internet shop for a helmet. As we were leaving the employee that blew my wife off earlier finally took some interest in us. At this point we had been in the store for at least a half hour. I told him I was looking at their helmets and interested in the Specialized Search helmet they had on display but wanted to compare with other helmets they had. He proceeded to take us to the helmets to show us comparable models one of which was the LOMA. He then walked back to the counter to look and see if they had my size and color I wanted in stock. He then announced that they only had black. Then as I was asking him about the Propero helmet they had on display he turned to help another costomer that had walked in and never acknowledged my question. It's unfortunate that a shop that was recommended to me by a friend fell so short of how highly he and his wife spoke of them.

Recently moved to Edgewood and while I was mentally overwhelmed in the midst of moving chaos, my…read moredaughter popped her rear tire while exploring her new neighborhood. Yelp! led me to this place and I'm happy we stopped in. Along with the tube replacement, I also asked Nick if anything else needed a tune up and explicitly said I didn't know anything at all about bikes. This was the perfect opening for him to take advantage of my lack of knowledge - so I was pleasantly surprised when we came to pick up the bike and the cost was extremely reasonable and done in just a few short days. There's nothing like fair service from someone who is friendly and knowledgeable - so my husband and I will definitely be bringing our own bikes here in the near future.

Pros- convenient location for the east end folks. Nick was really great, he wasn't "bike snobby" to…read moreme and super knowledgeable. Fixed what I needed fixed, made an adjustment that I didn't even realize I needed. Cons- none really, maybe parking, but not too much trouble. Summary- great having a trustworthy bike guy!

Great! Very nice, attentive staff. Love the older feel of the place, and got my bike's tube…read morereplaced for a very reasonable price. Also quoted me a time and were faithful to it. For sure coming back

I am not sure why they are saying that this bike shop is closed. They just fixed my old Cannondale…read morebike and it works like a dream. I don't know if you can still use their tools and fix the bike yourself. They told me to leave it and they would repair it. They charge you 80 dollars just for them to take a look at it, almost like a car mechanic. I am not sure the bike is worth much more than that price, but that is what they charged me. They did a good job.

Up Cycles has a good selection of used bikes- each coming with a 3 month warranty. I got a great…read morebike that ran smoothly from here, but I generally ride with a high rise stem for comfort. A week after buying the bike, I brought it back and the owner Jason switched out the stem in 10 minutes and I was ready to ride again. Overall, I recommend Up Cycles if you're looking for a used bike. Jason was approachable, kind and committed to assuring quality and fit.

I dropped my bike off on August 16 for a tune up. I was also told it would be 2-3 weeks before I…read morecould pick it up. I waited patiently until early Oct. I have left many text messages and voicemails and have gone to the shop in person. I have never received the courtesy of a reply. It is always closed even though "new off season hours" are posted on the door. It is now January and I do not have my bike back. I have put a claim into BBB and was notified by them that they are dropping the claim because the owner has not responded to their calls. I am disgusted by the way I have been treated. I only want my bike back and will pursue this matter until I do.

This place is trash I was quoted at $85 for two new rims and a brake adjustment the guy there said…read morethere was much more wrong that what was actually wrong so he could get more money out of me these people are crooks stay away from there

They have fixed two flat tires on my grandsons bike and they did a wonderful job. They squeezed me…read morein which I really appreciated. Very reasonable prices and also a large selection of bikes on display

We are so glad to have found an awesome local expert to take care of our bikes! Jim is…read moreknowledgable, honest, and thorough. He was quick to respond to our questions and thoroughly explained the work he recommended. He was also conscientous about suggesting the best service options for us, and, though he told us the work on our bikes might take him a week or so (which we were fine with), he had them done in just two days! The friendly shop dogs were an added bonus, and Oscar was especially adored by my three kids. Jim is a true expert who clearly enjoys his work. If you're looking for a bike shop, The Bike Lab is your place.

Couldn't have been happier with the help we got from the guys at The Bike Lab. There is no better…read morebusiness to support than a local business run by a former police officer and someone that runs a team for kids between 6th and 12th grade.

While traveling the GAP, my husband had a few spokes break. We made it to West Newton luckily and…read moregot a new wheel per the owners recommendation. We made it to Pittsburgh after that incident free. The owner is knowledgeable and pretty straightforward. We were thankful for the bike shops along the trails when completing the GAP.

Had a rear flat tire on my electric bike. Went to Pro Bike + Run in Monroeville first. They said…read morethey do not work on any electric bike models they don't carry in their shop. Which I thought was dumb. A tire is a tire. So I drove half an hour to West Newton Bikes. The bike tech, Jerico, could not have been nicer or more efficient. He fixed the flat, remounted the tire, fixed some other little issues I had and I was back on the trail in less than an hour. All for a lot less money than I would have paid at the other place. It's a bit of a drive, but I'll be using them for all my biking needs from here on out.

So, I don't have a ton of experience with them so far, but I did get some bike parts from them at…read morean extremely inexpensive rate. It is just a small shop on the outskirts of the business district there in Homewood/Point Breeze. If you want to deal in used bikes/parts then this is your go to place in Pittsburgh. For parts it is a great option because you don't want to have to waste time and money ordering online. I will be back when my bike needs fixing. Oh, the hours have changed. They are now on Tuesday and Saturday, check the website.

I wasn't there long enough to really look over the equipment, etc., but I am super excited I found…read morea place to donate my dad's old bikes. I hope someone new enjoys working on them and riding them!