We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

Except for the nice lady at the counter, the rest are rude and don't want to help. Needed to buy…read morestuff and they didn't care to show me anything or help me figure out which product supplies to buy. Was also interested in making a big purchase but needed to get an idea of prices and what I'd need. They just wouldn't help at all. Like I was bothering them. Decided not to continue. This was two different visits and two different men. Not sure how this store stays in business. I will go where someone wants to actually help and sell something.

I was in the empty store for 1/2 before anyone approached me! There were 3 male salespersons…read moresitting and chatting at a table. I tried to make eye contact to receive some help, but they ignored me. Finally, Andrea, a really nice salesperson approached me, and was very professional, knowledgeable and kind. If it weren't for Andrea, I would have left the store and would have never done business with them again. I can see how they lose a lot of business because of their bad customer service. Do better!

We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Crooks. Quality is poor, start projects after taking hefty deposit. Don't return to finish job…read more Does business without a license, then after they send in bandaid crew only to try to get more $ n mend things

Please do NOT hire this company. The bad reviews are all very REAL! Most of the good reviews are…read moreFAKE from current employees and their friends. Their better business has been REVOKED and had an "F"!!!! Ohio Swims / American Construction has ongoing lawsuits from multiple customers. They are professionals at being sued and experts of deceit. Do NOT trust Bill Foster in anything he says. In our experience he is truly a CONMAN and running a fraudulent business. Do not trust Erika either. She will tell you what you want to hear. We do not understand how he is still in business based on the ongoing lawsuits and issues. He talks a good talk but please do not believe him. We were also fooled and paid the price. Our pool has taken over two years to be done and was never fully finished. It was to be six months. It was a nightmare beyond our wildest dreams of how bad it could be. We were forced to call a thousand times and beg for a response and action. We would be ignored for days, weeks and months. We consider ourselves lucky to have done what was done and believe it was due to the persistent ongoing follow up from my husband. At times we gave up due to getting so tired of the game. We would get extra charges for nonsense. The charges would be sent out of the blue. Pay close attention to the quote and contract because as time goes on you realize a lot of the contract charges are bogus. For example, we paid for salt water system but they never installed it. We never had a project manager. Maybe a year in we got one but he didn't last. We then got another. And then another. And then another. Explaining and providing clear details of open items and any issues. They all quickly learned and left because of the incredible lack of ethics of Bill Foster and company. We have a long list of the issues. Our grout and plaster is terrible. Holes and gaps all over. Coping had no grout at all. The placement of the equipment is ridiculous. Our pool continues to leak. We have unfinished items and safety concerns. This is only a snippet. Do you want a hole to be dug and then wait over a year for action to be taken? Do you want your backyard to be a hazard and when your pool is going to be built, have the guys put it in the wrong place? Do you want them to re-dig everything as they forgot to put in water lines? Do you want them to have to re-dig up the gas lines as it was down wrong? Do you want a company who doesn't have their employees use an accurate drawing? Then, when you try to get a true copy, you get charged an extra $1500? Do you want workers to show up with the wrong color plaster - completely wrong - and thank goodness you are there to catch it? Do you want to have to be home to oversee and make sure things do not get done wrong? We were forced to take time off work and be home on multiple occasions due to the ongoing errors every time they would show up. Constant and excessive hand holding. IF the pool would have been done great and perfect and we waited for over 2 years with no communication and direction and lived a nightmare, then that's one thing. At least we would have this. However this was NOT the case and we are afraid of not only the visual issues but what about the issues we cannot see? We live in the same area as the pool company within 20 minutes. I can't imagine if you are of distance. Good luck. Also, nobody will fix it if they hear Bill Foster is connected. He has a reputation. Ask around. PLEASE BELIEVE THIS and other bad reviews. Our family does not want the same thing to happen to other families. Your hard earned money should not be stolen from this company. With the Better Business revoked this year this alone should alert there is a major issue with this company. If only it would be revoked before we signed and made the worse decision of our life by trusting Bill Foster and his company. If you want to contact me, leave your own review with an email or phone number or message me on YELP. There are other HONEST pool companies in the area. We are giving you what we wished to have being the hind site of 20/20 and our hard lesson learned. Sadly we are not alone here.

Tech came out to the house and was very professional and polite. I had my pump go out on the…read moreinground pool, and they were able to get me scheduled and had someone come out within a few days. The price was very fair, and the workmanship was 100% on point. He cleaned up everything as if he had never even been there. I would highly recommend them to anyone with a pool or spa.

Bought the replacement pool in April and it is still not in as of August 22. Manager was nasty!read more

Our hot tub needed repairs and of course it was freezing temps and the worst time of year. I…read moresubmitted a call request and within an hour Ron called to trouble shoot and schedule a same day appointment. Ron was professional and efficient. Great service, would use their services again!

I had Leisure Unlimited install a replacement liner in my pool about 9 years ago. They did a great…read morejob. I called to have a new liner installed and Terry came to inspect the pool. He said he would write up a quote and email it. Two weeks later I called and left a message for Ron asking where the quote was. No return call and no quote. This is not how you treat your customers, especially a repeat customer. Guess they don't need my money. I am VERY disappointed.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)