Love our purchases from this store. Jeff was a perfect example of a sale rep who went over and…read moreabove to provide a first class experience. Bought my patio furniture and later an umbrella to fill out the space. Jeff was also able to show me a lighting attachment with Bluetooth that will provide years of entertainment for our outdoor space. I can understand some of the reviews regarding poor customer service. With the exception of Jeff, I was amazed how much I was made to feel like I was doing them a favor by showing up in their store. Reps leaning against the counter, no smiles and a general unwillingness to show you around their store. They are great at pointing in the general direction of items in their store. It's this overall experience that I give this store 4 stars instead of 5 stars.

Except for the nice lady at the counter, the rest are rude and don't want to help. Needed to buy…read morestuff and they didn't care to show me anything or help me figure out which product supplies to buy. Was also interested in making a big purchase but needed to get an idea of prices and what I'd need. They just wouldn't help at all. Like I was bothering them. Decided not to continue. This was two different visits and two different men. Not sure how this store stays in business. I will go where someone wants to actually help and sell something.

I stopped in the canton store today I want to give tony a big shout out for the excellent customer…read moreservice it was greatly appreciated what he did to help me with my pool greatly appreciated

Perfect. I have never been disappointed I usually buy on line but Great Escape has a more…read morepersonal touch.

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

Love this place!! It's one of the best pool places around especially when you have questions on how…read moreto do anything with your pool, especially chemicals. Every time I call in to ask any questions they answer them all and are very helpful. There chemicals are so easy to use as well, I've bought chemicals from other places and the way they describe how to use them was ludicrous. This will definitely be the only place I use for all my pool needs. Just wish they were a little closer to me.

From the owner: With over 50 years of experience, The Great Escape is the region's largest home leisure showroom,…read morehelping families turn their home into a relaxing getaway.Visit us online or in one of our retail showrooms to shop a huge selection of outdoor patio furniture, hot tubs, above-ground pools, pool tables, game tables, saunas, and more. From backyard entertaining to indoor game rooms and wellness spaces, we offer top brands, expert guidance, and professional delivery and installation to make it easy to enjoy more time at home.Whether you're upgrading your patio, adding a hot tub, or building the ultimate game room, The Great Escape has everything you need to relax, play, and unwind. Escape your everyday. Shop The Great Escape.

I have been utilizing their chemistry and retail store for two years. They have always been…read moreprofessional and friendly!! I have made some major mistakes in my new pool operation and they have helped me to bring it back to life. I cannot stress enough that they are extremely knowledgeable and family oriented. They also employ fantastic people and help me every time even though they should have given up on me after the first year. I wish there was a 6 star button!!

I will never walk thru their door ever again. I believe they damaged my above ground pool when they…read morewinterized it. Made 3 calls to them on problem and asked them to send someone to look at our pool and they refused to send anyone until next July. Owner slammed phone down on me on third call to her.​ Terrible way to treat a customer of 5 yrs. My calls started last October. Today 2/ 27 / 26. Never again. Nothing said about any work guarantee.

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

I ordered a Pentair Clean and Clear Above Ground Pool Cartridge Filter System | 75 Sq Ft | 1HP Pump…read more3' Cord | 6' Hose Kit | from Fun Center Pools on Amazon on 3/21/2026 for $499.99 and they had 2 in stock. On March 24 the Order was cancelled and Fun Center Pools increased the price to $699.99 and still had 2 in stock. According to Amazon records the $499.99 price was in place for over 30 days. I feel that now they found a buyer for one they are trying to extract more money. This is fraudulent, deceitful, and price gouging. I was expecting delivery by March 30 and want to warn all others what their practices are. I have reviewed them already on Amazon and Amazon in unwilling to make this right. I am unsure how this Business has an A+ rating with BBB with this type of practice.

I absolutely loved how friendly, knowledgeable, and down to earth the employees are! They made our…read morehot tub buying experience fun and easy. Delivery went smooth. All of my questions were answered. Anytime I go in to have our water tested or to buy chemicals, I am always greeted with a smile. Definitely recommend!!

Tech came out to the house and was very professional and polite. I had my pump go out on the…read moreinground pool, and they were able to get me scheduled and had someone come out within a few days. The price was very fair, and the workmanship was 100% on point. He cleaned up everything as if he had never even been there. I would highly recommend them to anyone with a pool or spa.

I spent $150.00 in chemicals and it was no better from when I started. Young man behind the…read morecounter was condescending when I went back with poor results