Nice man. Put a left-hand zipper on my coat, make sure you know what you are getting.read more

Always a pleasure to find someone who loves what they do. Had pants that needed hemming and waist…read moreadjustment. Work was completed on the promised date with no issues. Don't regularly need a tailor, but when I do, I'll be back.

Walk In: A Warm & Welcoming Greeting"…read more Friendly: Is an understatement! Helpful: Is an "extreme" understatement! When Exiting: You feel like you had a seat in a comfy chair and stayed awhile. Work: Actually, More Than Exceptional!

If there were 20 stars, I'd give it to Felicia at Quality Sewing & Alterations! I had terrible…read moreservice at a place in Midland MI hemming a MOB dress. It looked like an 8 yr old hand-hemmed it and as a result, it hung wrong. I took it to Quality Sewing & Alterations, and they took the hem apart, and made it look perfect, like it came from the store where I bought it. it required a lot of work because of the lining. We had a tight turnaround, too, as I was leaving for the UK. She went above and beyond what I was expecting, considering the mess I gave her. I highly recommend this business!!!!! It was worth the drive to Frankenmuth. Huge thanks to Felicia! What a blessing she was to do a quality, professional job!!! I was thrilled with the work she did!!!

Jeanette is great. As many times as I called her she was very helpful. Picking up my husbands suit…read moretomorrow for my daughters wedding. Jeanette was quick and efficient Greatly appreciated. I thought she was very reasonable for what she did. She's now in my phone for future use!

I don't even know where to begin- Lori is so kind, quick,…read moreand professional! My ballroom wedding dress is a very unique material and I was so worried about having it altered.. until I had a consultation with Lori. She got my dress in and out in just a few short weeks and it fit me perfectly! Not to mention Lori is one of the sweetest ladies! Highly recommend!

Lori is amazing! She altered a bridesmaids dress for me, EXTREMELY last minute, and it's absolutely…read moreperfect. She listens and makes sure everything is the way you want it and does it all with a smile! So happy I found this place, great experience.

Completed amazed by this lady's operation. She makes custom dresses and costumes for all ages and…read morecan alter anything. I used her for alterations to a dress I needed for a big event. Great work and the detail in the workmanship was spectacular. The price was not too bad, though I would have gladly paid more for it. I needed the dress fixed like yesterday and didn't have a lot of time to get it fixed. I know it was last minute eleventh hour shit, but she did it and made it work. The friend that was supposed to do it kept saying she was busy and then backed out at the last minute. Thankfully, I found this tiny little boutique in town. I saw some of her custom gowns and I would love to buy one someday. Not frilly, but pretty, feminine dresses. My friendship with my old friend is no longer intact, but I found a good seamstress.

The customer service provided by the owner of this establishment was appauling. While he did…read morecomplete the basic alterations to my suit that I prepaid him to complete, he took over a month to complete it the job. Mind you the tailor new this was for a wedding amd new the urgency of the job. Originally I asked for a deadline of October 14th to have it completed thinking that since I was bringing it in on Septmber 5th this would be done within a couple weeks. As of October 6th it still was not done and could not give me a date when it would be done stating, "It will be done by the 14th" when I pressed more for a specific date he still could not provide me with one and became rude, belligerent, and unprofessional on the phone and said I would have it by October 12th ( after I pushed for a specific date) and then hung up on me. If your job is time sensitive I would never recommend this tailor to anyone. This tailor was rude and unprofessional and it was the worst customer service I have ever received.

I was told they don't alter wedding dresses because "Brides are too difficult to deal with." What…read morea rude, unprofessional stereotype! Very rude and unhelpful. I wouldn't recommend them to anyone and took my business to someone who deserves it.

While visiting Saginaw I bought a couple pair of pants that I wanted to wear while on vacation. I…read morechecked a couple larger stores but they could not get to my stuff for a few days. I was referred to RW by my cousin and I could not be happier. The guy that helped me was one of the nicest people you could want to deal with. I got there about noon and he had not only one but both pair of pants ready for me by 5 p.m. and charged me half of what I would have paid back home. The next time you need some alterations done go to RW and you won't be dissapointed in his customer service, workmanship, pricing and turn around time. All while supporting a locally owned business

I highly recommend this tailor! She was professional, kind, and her work was amazing! She helped…read morewith a last minute wedding dress alteration and she did an incredible job. She went above and beyond on short notice. I would highly recommend her!

I will never be giving this business my money again…read more I brought my bridal shower dress in on June 3 and was promised it would be ready by July 3. When I called on the promised pickup date, I was told it wasn't finished and that she needed more time. I specifically explained that I needed my dress well before my July 12 bridal shower so there would be time to make any necessary adjustments if needed. Instead, I was left dealing with unnecessary stress over a missed deadline. The dress fit me 3x bigger as I bought a bigger size on purpose so that she can alter it accordingly to my body. It zipped and buttoned without any issues. After the alterations, it would no longer zip or button across my upper back. Instead of taking the time to evaluate her work or acknowledge that something may have gone wrong, I was immediately told that I had "gained weight." While poking my back with her finger. That was insulting and completely dismissive. When I returned to discuss the issue, I was hoping for accountability or even a sincere apology. Instead, I received neither. There was no ownership of the situation and no genuine concern for the inconvenience and frustration this caused. Yet I STILL paid. No discount, no sorry, nothing. So I took everything I had given to her prior and will be taking my business, my friends, and family to another business that cares. My advice to anyone considering alterations here is to insist on having your measurements taken with a tape measure in addition to any pinning. My dress was pinned, but no measurements were taken, and after my experience I would not be comfortable relying on pinning alone. When someone trusts you with an important garment especially for a once in a lifetime event they deserve professionalism, clear communication, accountability, and respect. Unfortunately, that was not my experience, and because of that I will not be returning or recommending this business to others.

My daughter found the dress she had been dreaming of. The staff encouraged her, told her she could…read morebuy it, and the entire store joined in a huge celebration as she said "yes" to the dress. What should have been one of the happiest moments of her life turned into complete humiliation and heartbreak when she was suddenly told she was not allowed to purchase the dress after all. She ran out of the store in tears, utterly embarrassed in front of everyone. This kind of bait-and-switch behavior is not only cruel it violates basic principles of decency and and several Michigan consumer protection laws. The staff did absolutely nothing to help or console her afterward. No one followed up, no one apologized, and no one made any effort to make it right. Instead, they left a sweet, innocent young girl crying and traumatized. As a military Veteran and community leader I urge all families to not shop here, and to take your business elsewhere. This company ignored my asks, disregarded my child and spit on military families everywhere. Boycott all Bridal by Viper locations.

This place is an absolute joke. The tone was set from the second we tried to open the door. Our…read moreappointment was for 12pm. We arrived at 11:55am, went to the door, tried to open it, and it was locked. A woman came to the door and said, "I'm sorry, but we open exactly at noon." and shut the door in our face. So we went back to car in the windy weather and sat there for another 5 minutes. Another group of ladies showed up at 11:58am. They were told the same thing. At this point, it was comical. The same woman that made us wait in our cars for 5 minutes (instead of giving us a warm welcome and letting us sit on a couch to wait and possibly offering us a water) ended up being our consultant. Her name was Amber. She started asking me about my preferences. I informed her that I had already filled out the preference list that was sent to me online. She didn't even bother looking at it. Then she told me that I was going to pick out 4 dresses to try on and she would pick out 1. I told her that I had already selected 5 dresses to try on that were on my wishlist I had created online. I asked her if she had pulled them for me ahead of time. She said, "We're having a problem seeing wishlists online right now. You can see your selections, but we can't see them." I said, "Okay. Well here is my phone and this is what I selected. Could you please see if you have these." She leaves for a few minutes, comes back, and says, "We don't have any of these dresses in the store." Great. Just what I wanted to hear. Still trying to keep an open mind, I look at what they do have in the store. I picked out 4. She picked out 1. None of them were winners. She then went back to pick a few more. One was quite nice. I was really starting to fall for it. We decided to go out in the main showroom to try a veil on with it. Because the dress was 3 sizes too large on me, she said, "Let me see how long it would take for me to order this one and get it here." She leaves, comes back a few minutes later and says, "Well I hate to tell you this, but this dress has been discontinued." WELL THEN WHY EVEN SUGGEST I TRY IT ON IF IT'S NOT AVAILABLE??!! Know your product so you don't put people in this position! With this being my first time trying on dresses, I did learn a few things from the whole process. That was literally the only thing I took away. Other than that, it was a complete waste of time. Between the lousy "welcome", no dresses in the store, the lack of care with studying preferences ahead of time, and no knowledge about what is discontinued or not, it's a complete wonder how this place sells anything. Do not go here.