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    Little Castle Home Child Care

    5.0 (1 review)

    Services - Little Castle Home Child Care

    Multiple children care

    Single child care

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    9 years ago

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    Premier Childcare & Learning Center

    Premier Childcare & Learning Center

    3.6
    (7 reviews)

    I rarely leave negative reviews, but I feel it's important to share my experience.Unfortunately,…read moreafter an incident involving my son and the way it was handled afterward, I no longer feel comfortable continuing care here.Before the most recent incident, I had already experienced concerns regarding my son's care. There were multiple times when my son came home with small marks on his face, and I was not given an explanation as to how they kept occurring. After I brought these concerns to the center's attention, those incidents appeared to stop. While I appreciate that the concern was addressed once it was brought forward, it added to my overall concern regarding my son's safety and supervision while in their care.My biggest concern was my son's head injury and the response following the incident. After reviewing the video, I became concerned about what occurred and how the situation was documented by the teacher.The incident report written by my son's teacher, stated that my son started to hit her and that she raised her hands to stop him, which caused him to fall. However, after reviewing the video, that is not what occurred.What the video showed was my son running up to the teacher in a playful manner. He placed his hand on her stomach area, appearing as though he wanted to be picked up, and his hand was there for only a moment or two when then Ms.karlie grabbed both of his hands, my son slightly leaned back, and she then let go of both of his hands while staring directly at him . There was no attempt to even try to catch him as he was falling backwards. As an adult supervising a young child, I would expect that a 39 pound child's weight shifting backward would be noticeable, especially while holding onto their hands. This is why I was concerned that his hands were released while he was leaning back, resulting in him falling backward and hitting the back of his head causing a shell to pierce through his head and bleed. The video did not show my son being aggressive or attempting to hit her, and it did not show her raising her hands to block him as described in the report she wrote .After he fell, the video showed my son crying holding his head and walking back toward the teacher to be consoled. What was concerning to me was that his head was not immediately checked after the fall, and staff did not appear to realize that he had a bleeding injury until later. As a parent, I would expect an immediate assessment after a child hits the back of their head as well as me being directly notified of an head injury that involved him falling straight back on his head. What was most concerning to me was that, after the owner reviewed the information, she did not acknowledge the discrepancy between what the teacher stated and the video or address my concerns regarding the inaccurate account that had been documented by the teacher. This made me feel that the seriousness of the situation and the impact of an inaccurate report involving my child were not fully recognized. I was also concerned when my son came home telling me that his hair "looked crazy." While this may seem like a small comment, it raised concerns for me as a parent because I wondered where my 2 year heard that and whether comments were being made about his appearance while he was at school.Recently, my son has also started crying at drop off. The concerns I experienced, including the incident report and the comment regarding his hair, made me question whether my son's individuality and differences were being fully respected while in their care.I contacted the center regarding my deposit and explained that, due to the incident, I did not feel comfortable keeping my child their for the required two-week notice period . I reached out to discuss receiving my deposit back, but I never received a response back or any follow-up regarding my request from the owner.As a parent, my child's safety and being able to trust the people caring for him are my top priorities. Unfortunately, this experience left me feeling unheard and uncomfortable continuing care at this center

    Premier has been incredible for our son! He flourished as soon as he started there and continued to…read moredo so! The infant room and toddler room teachers were so great and my son would reach and run to them! He developed so much while he was there. They made the transition from infant to toddler room as easy as possible and were so patient with us (first time mom over here). They handled incidents with care and sensitivity - things do happen but Premier handled the incidents carefully and were always transparent. All of the teachers, aids, and office staff know the kids so well. My son lights up when we walk in and the front desk staff greet him everyday like he's royalty!! We are moving and I am devastated to pull our son from here. Highly recommend!

    Little Castle Home Child Care - childcare - Updated August 2026

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