Found the original owners manual and information for our propane fireplace and figured why not call…read morethe company who installed it. Explained what the fireplace issue was (wasn't igniting) and was told it's a $149 service fee plus roughly $50 for the part. There was a 3-5 week waiting period- fine it's busy season. Called after week 2 just to see if I could get on the schedule in the next couple weeks. Rich called the next day and said he would come on Saturday. Awesome. He came, cleaned it, changed one part. Unfortunately I had to leave for an event. After getting back home I was told it was $300. More than shocked at that since I was told it would be $200 when I first called. Rich called a few hours later and said my husband shorted him $200. Said he put the money in his pocket and left, that he didn't have any other money in his pocket so he had to of shorted him. Found that hard to believe as we are a small business, we would not do that. By the time I called rich back, he then said he must have lost the money and forgot he had $101 in his pocket prior to coming. I asked for a receipt so I could look into why it was $100 MORE than what I was told initially. Rich refused to provide one cause he's "saving me money". Contacted the company 5 times within a week and even showed up once. Same story every time, Pat (service manager) is not available. FINALLY got in contact with Pat and wow. Incredibly rude. I could barely get a word in, could barely explain what happened. Pat continued to talk over, only backed up rich. Stating "time is money" and if it takes longer they have to charge longer. In my experience with contractors, a service fee is a service fee. It could take person A 2 hours to do something but take person B 5 hours to do the same thing. Originally said the part I needed was $50 then went to $100-$120. I finally just talked over Pat enough to say I am done with this conversation, I promise to NEVER return. Should have called another company. If you are referring out sub-contractors then you need to advise your customers you are referring out. THEN you need to let your customers know there COULD be higher service charges since the referred people don't work for you. You also need to let your customers know that your service charges "START AT $149". None of this was explained to me- first time customer here. Here I am thinking I'm spending $200 to get my fireplace fixed and working again, just to spend $300 and a complete hassle. I truly thought a company like this, and being a first time customer, would have made things right. I should have known when Pat refused to call me back.

Service after the sale is Oustanding. Clearview Fireplace are true professionals. First and…read moreforemost they had[have] a Pilot Assembly 3 Way replacement part that is no longer manufactured by the company who sold me my fireplace. The price is amazing. The part warranty is 3 months. My first part arrived and was installed by an HVAC contractor. It lasted for only 1 week. I called in to report my problem. The customer service rep asked me to describe my problem. She said no worries. We will send out a new part by FedEx 2 day, with a return label to send back the defective part. Just as she promised the parrt arrived quickly. My HVAC contractor just installed the new part. It works! I will return the defective part by FedEx first thing in the morning.

Joel was an excellent home inspector. He was able to complete it within a few days of scheduling…read more He did a thorough job on a very rainy day. He was able to point out issues with the subject property. He was polite and professional, sent me the report quickly, explained everything on the report from top to bottom and even sent me 2 videos to get a better look at things. Payment was easily completed by a link he sent me since I could not be there. I would definitely recommend Joel to anyone looking for a Home Inspection in the Oswego, NY area. Thank you Joel.

I called Chuck at Ferris Pumps to do a Water Flow Test and a Water Quality Test. He came out the…read morevery next morning and did the flow test. He was very professional, polite and very courteous. I needed these tests done because I'm selling my home and needed then for the closing. He gave suggestions to improve the water productivity and also offered to have the buyer call him with any questions they may have. The Buyers did end up calling Chuck at Ferris Pumps and he answered all the Buyer's questions and resolved any future issues that may arise. Chuck was amazing and I recommend him to anyone who has well, pump, purification issues or just needs Water Testing done. Chuck has been doing this a long time and has great knowledge of well systems. Thank you Chuck for the time and efforts you put in to my job. You are truly appreciated! N. H-B.

Dispatch and the technician were very professional and polite. The quote to install a basic new…read morewater heater was nearly twice the quote received from Home Depot. I'm certain the work would have been excellent; however, I was hoping to save with a local plumber. I would have appreciated being able to receive a ballpark estimate over the phone. They needed to have a technician look at the existing unit before an estimate could be given. After the technician spent 3 minutes looking at the unit and I declined the very expensive install, it was explained that there was a $70 fee for the visit. This is reasonable; however, if that had been disclosed ahead of time, I would have likely gone elsewhere.

The Plumber was responsive, accomodating, and knowledgeable. Joe was a pleasure to work with…read more Very caring and worked hard to restore my sump pump to working order. I would use them again in a heartbeat and in fact, did when the pilot light on my hot water heater would not light. He also offered great solutions to avoid having water in my basement again.

100% pro!! Above and beyond. 10/10 will use again! (Next week actually!!) I couldn't have done it…read morebetter myself!!

Today is March 19 I still have mounds of snow in my driveway doesn't answer calls could care less…read morehe plowed me IN not out had to call AAA 3 times lost at least 30 lbs being stluck in my own house over a month. He could care less. Says he has to get his trailer fixed. Last week he finally admits it will be at least 3 weeks out For the trailer. If I was older I'd be dead before he bothered. Storm was bad but he was a horror show.

Kings did an outstanding job providing two dumpsters which had to be swapped out as the project…read moreproceeded. They were able to respond to a swap out requests in less than two hours. They were extremely responsive

Service was amazing. He opened the septic up, pumped it out and covered it up. Everything is…read moreworking again.

Got ahold of Bob late one day and he was able to get to me the next day to make a repair of our…read morewasher. As promised, he called me and set up a time and came at time promised to inspect and repair the machine. He was very knowledgeable about the machine and what was wrong. He had the part and fixed it in less than a half hour. He was very honest and professional. We will definitely be calling him again for appliance repairs, when needed.

Bob has been great keeping various older appliances going for us over the years, even coming after…read morehours in emergencies.