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    2 years ago

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    Operation Jump - Poster of event

    Operation Jump

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    If you rent from this company, be sure to read this one sentence in their contract in fine point on…read morepage 2 - "Leasee is resposible for having all water lines/electrical lines within the setup area marked. Operation Jump is not liable for any underground piping or wiring." because it releases them from any kind of ownership, accountability or even a basic apology when their installers COMPLETELY RUPTURE THE MAIN WATER LINE TO YOUR HOUSE. After installing the water slide, they ruptured the main water line to our house and left while water was exploding from the ground and completely flooding our yard. After finding an irrigation company that was extremely helpful and unlike Operation Jump, offered great customer service, we were able to get it fixed. $500 later, a flooded yard, and giant hole dug in the yard, it is repaired. The total cost of this inflatable water slide is now just under $1,000. When I called Operation Jump to explain the situation and ask if they were willing to do anything as a result of the negligence, they said "No, because you signed the contract." Needless to say, I'll never use this company again and will be sure to tell everyone I know to do the same. If you do decide to take the risk of destruction to your home and need someone to fix it in an emergency, please call American Irrigation Repair. They were extremely helpful. They too could not understand how Operation Jump could cause so much damage with a simple slide installation. The picture attached is them repairing the completely destroyed water line.

    From the moment I first contacted them until the time they left our event, I experienced nothing…read morebut greatness. I work for a school and wanted to rent the rock climbing wall for an event, and they made the entire process incredibly easy. Communication was excellent, they allowed me to make payments, and they even arrived early to make sure everything was set up in time for the event. They were very kind and always checked in with me before making any moves. They also gave us compliments on how organized we were, which was an added bonus! I will definitely be using them again.

    Big Texas Party Rentals - Water Slide, Slip and Slide

    Big Texas Party Rentals

    (5 reviews)

    I called Big Texas Party Rental (in a bit of a panic) the Thursday prior to my Saturday wedding…read morewhen we saw that rain was likely. Everywhere else we called was full or wouldn't return calls as they promised. I spoke to Beau and was happy to learn that he still had two tents left at a really reasonable price, especially considering how late we were calling to schedule on one of the busiest spring weekends in Austin. Beau was friendly, helpful and really flexible with our last minute scheduling, including another reschedule that the event owner required for the timing of the setup. When my debit card declined the balance payment the Monday following the event, Beau was friendly and understanding (my credit union was having problems with their card network) as we worked out another method of payment. Big Texas Party Rentals met or exceeded ALL of my expectations. The customer service was excellent, Beau was friendly in all of our phone and email correspondences and the tents showed up as scheduled (even after we rescheduled the setup time). If I ever need any other party rentals (tents, lights, chairs) Big Texas Party Rental will be my first phone call. I highly recommend this great local business!

    Beau was perfectly on time for our wedding, unloaded 90 chairs and two heaters, and even helped…read morewith set-up which is not standard. He is prompt with returning emails and phone calls. He has extremely reasonable prices compared to other vendors, we really shopped around and couldn't even begin to afford most other event services out there. Big Texas Party Rentals made it possible for us to have the wedding we wanted within our budget. He did not charge us extra because our wedding was on a Sunday which was a huge relief. I highly recommend this company.

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