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    Live Edge Vail

    5.0 (2 reviews)
    Closed 8:30 am - 3:30 pm

    Live Edge Vail Cabinetry Photos

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    8 years ago

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    8 years ago

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    Lolo Rugs and Gifts - Rugs are art

    Lolo Rugs and Gifts

    (3 reviews)

    The experience in store w/the sales clerk was nice. She was eager to sell and followed up with…read morerequests. The purchase we had was for a necklace and was an Anniversary gift from my husband on our week in Vail. What came next was shocking. We called the owner and then he text me stating, "Do you have the product or no? Did you use it or no? You broke it. You can read our return policy". The item clearly broke from a defect . He dismissed me and immediately told me to get it fixed on my own and it was terrifying. We never complain and have been coming to Vail for 27 years. He should not be in business and you won't find out how savage his customer service skills are until something goes wrong. I am type A, raised to Aerospace Engineers whereby everything is treated w/utmost care and detail. We do things with ethics and kindness. This will be reported to Vail Village and further taken to filing in court bc he needs to be accountable for his business practices. He wasn't even concerned to try to understand where it had come apart and how the design was poorly made. Absolutely arguing the minute the conversation began. Do not shop in this store because of the lack of skills if something goes wrong.

    I love Turkish lamps and decor and was immediately drawn into the store by the bright and colorful…read morelamps hanging in the window. I was pleasantly surprised at the prices too - quite reasonable! And the salesman, Ali, was helpful without being pushy. He helped me pick out gifts and jewelry, yet he knew when to walk away and let me decide. The array of handmade lamps, rugs and dishes made the selection process challenging! Everything was beautiful! Because I do not live in Colorado, Ali offered to ship my lamp home for me, at no cost. Be sure to stop in this store when you are in Vail Village. It will be well worth your time and money.

    The Home Outpost - The Home Outpost...Elevating all of the spaces your home.

    The Home Outpost

    (11 reviews)

    After reading some of the recent reviews, I felt genuinely compelled to share my experience. I have…read moreworked with Home Outpost for more than ten years for staging, consignment, and purchases for my own home, and my experience has been consistently exceptional. I understand that misunderstandings can happen in any business. Communication can sometimes be misinterpreted. That said, I truly cannot reconcile the suggestion that Jen could be rude. She is one of the kindest and most patient people I have ever worked with. I consider myself fair and reasonable, but I also have high standards. I am very particular when it comes to staging because it represents a significant investment for my sellers, and the presentation has to achieve a specific result. Not once in all these years has Jen or her team shown frustration or impatience with my requests. In fact, they usually get it right on their own. And on the rare occasion that I ask for adjustments, they are gracious, collaborative, and committed to making sure I am absolutely thrilled with the outcome. Staging is not just decorating. It is strategic. It matters. And they treat it that way. I am truly sorry if anyone has had a negative experience. That is never something to dismiss lightly. But based on over a decade of consistent professionalism, kindness, and results, I felt it was important to offer a perspective that reflects the team I have come to know and trust. Home Outpost has been an invaluable partner in my business and in my own home, and I remain grateful for them. I would strongly encourage you to try them; I highly doubt you will regret it.

    I sent a email with pictures on items that I would like to consign to them and they never even gave…read moreme the courtesy of a phone call back or email. very unprofessional.

    Thurston Kitchen & Bath

    Thurston Kitchen & Bath

    (2 reviews)

    I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN. I have built many homes over the years and…read morepurchased cabinets and appliances from Thurston for a project in Vail. Would never do business with them again and would not recommend them. I had problems with throughout the process It is clear why they require payment up front as they are unresponsive and rude, which is easy to do when you have the clients money.

    Do not do business with the Company! I placed an order with them that was supposed to be delivered…read morein 2-3 months and it's been 9 months, I've paid over 50% for my order and the Company refuses to respond to my e-mails concerning the status of the order. Huge integrity issues with this Company and they have "company policy" which contradicts their own contract terms! I contracted Thurston (also dba DC&A, Discount Cabinets and Appliances and Kitchens of Colorado) for a kitchen cabinet order in March of 2017 and the contract had a delivery date of June 2017. It's almost November 2017 and nothing has arrived (Over 9 months since I ordered the cabinets!). Thurston has not acknowledged any responsibility for not delivering the cabinets timely yet they continue to hound me for payment on the final balance even though nothing has arrived. They continue to promise that the cabinets will be in "shortly", "next week", even "tomorrow" but nothing has been delivered. To make it worse they are requiring a final "cash" payment to be made to them before the cabinets arrive to them and have indicated they will not deliver the cabinets to me until I pay them cash for the full remaining balance. This payment policy is not in the contract that I signed but according to my sales rep it's "company policy" which they can't make any exceptions to. I've recommended to them that they should make their "Company Policy" align with their contract terms! I can't delay the cabinet delivery any more than it has already been delayed so with extreme reluctance, I agreed to make a final payment via a credit card (to give me some sort of recourse if they don't deliver) even before I have any opportunity to inspect the cabinets and before they deliver the cabinets to my residence but they have not responded to that offer or given any indication to me as to when they will deliver my cabinets. They just want cash and they've gone completely silent on me (other than payment requests) presumably until I give them cash. I thought this was a reputable company but ultimately this company has the most rotten business practices that I've ever experienced. On four occasions, I've requested evidence from them that they actually place the cabinet order with their manufacturer but they refuse to respond to that request - this request was made after I found out in late April 2017 that they forgot to place my order with their manufacturer after I signed a contract with them and gave them a 50% down payment. I have numerous other complaints about this company but the lack of performance and refusal to refund my deposit is the biggest issue at this point. I would highly recommend looking elsewhere for kitchen or bathroom cabinets!

    Live Edge Vail - cabinetry - Updated May 2026

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