While vacationing in Colorado, my Rolex lost its pin and the strap came loose. I didn't want to…read moretravel back to Miami with it in its current condition, so I decided to try this authorized Rolex dealer, not too far from where I was staying. Right away, a gentleman greeted us, and offered to take a look at it and try his best to offer a solution. As we waited, another gentleman, named Rob, kindly offered us water and interacted with us and our kids. My husband requested to look at some of their timepieces and asked plenty of questions, to which Rob patiently and fully answered. To our satisfaction, the first gentleman who looked at our watch, was able to get everything back in order and refused to charge us. What fantastic customer service! Great staff and great selection!

My mother and I visited this store in hopes to find matching mother-daughter watches and ended up…read moregetting a political lecture from one of the female sales associates. I would avoid this store if you're looking for high quality customer service.

Michelles is a special place beautiful beautiful pieces, unique items. I found a gold charm that is…read morea tiny tiger and the head turns I've never seen anything like it absolutely gorgeous and so cool. Bought it for myself. I highly recommend Michelle's for so many other beautiful jewelry items, and silver and cut glass.

I've love this store ever since I found it a few years ago! The owner is always friendly and happy…read moreto tell you all about every item you're interested in buying or just browsing! They have many beautiful things which I adore!

Beautiful well made pieces. Have waited many years to finally get to visit. Ladies inside are very…read morehelpful. Lots of inventory in different price ranges.

This is a cute shop. Lots of wonderful bear shaped pendants, bangles, earrings…read more Such a great keepsake from Vail. My friend where's different length pendants of the bear. Vail is a great resort town, even in the late summer to fall too. Jewelry that's cute on kids to adults.

Cute Local Shop with Gorgeous Affordable Jewelry I've been…read morecoming to Vail for at least 10 years and always look forward to visiting this little shop. They always have the most gorgeous pieces and the prices are really reasonable! Great gifts that are locally made. I always get compliments on my pieces from here! Customer service is always excellent as well! Highly recommended!!!

Rude staff, overpriced everything that falls apart. I will never shop here again. I wouldn't waste…read moremy time.

Wonderful fine jewelry store within the Vail Village! From high end designers to luxury skins -…read morethey have it all! I left with a few Armenta pieces that I adore. The staff was so helpful and it's great to know it's a locally owned business with a fabulous team. Ask for Lily when in town!

Incredibly knowledgeable and empathic staff / ownership. They really curate their collection (you…read morereally can't find some of this stuff anywhere else from what I can tell) and listen to customers' needs and feedback. I'm always looking for "unique" (blame it on my wife) and LaNae is a reliable place to find something that will occupy a distinctive place in your (or your spouse's) memory.

They have a great collection of everything from rare stones to ancient fossils. Their art mixed…read morewith these rare objects is quite exquisite. The staff is super knowledgeable and friendly. Also... they are willing to make "deals"! You may be able to shave off a few 100 bucks on your 100,000 dinosaur leg or cave bear skull. Don't overlook the smaller trinkets and vases. Lots of good art to see!

Bad customer service 2026. I had bought a necklace here a few years ago…read more At the time they told me the designers name and and gave me an appraisal. It did not include the designers name. This may not seem like a big deal, but I came back to ask the name of the necklace's designer. Sales Associate Hildegard was quite rude in telling me that I couldn't have the designers name, after leading with a pretentious attitude. This forces me to travel here for repairs, although I paid for a piece with a lifetime warranty that came from the designer. I also don't have enough information to follow the designer on instagram. I am a student of jewelry, I've admired this work so much that I wanted to seek out this designer as a potential apprentice. I didn't want to shirk the store, and the assumption that I did will make me think twice before coming back. Given the limited number of jewelers that can masterfully craft a drilled diamond, I'm left in the dark with hoping that I can learn from them. Hildegarde was unfriendly from the start, but I do suggest asking for Mo whom sold me the necklace originally. He approaches customers kindly and with humility.

Jim Cotter is an exceptional artist, enterpreneur, & individual. He had the foresight to open in a…read moresmall space in Vail in 1970, actually sleeping there for a time. He expoused that jewelry was an art form, a smaller version of sculpture. His ideas caught on, & have evolved into an international appreciation for contemporary jewelry & art. I am always fascinated to view the array of works in his galleries.

I love J. Cotter Gallery. Everyone who works here is very nice and helpful. I have a necklace and a…read morecustom made ring from here from my boyfriend. I needed to get my ring resized because it was a little big for me. They were super accommodating and nice. My family has known Jim for years and he and his work is absolutely stunning. I love just popping into the gallery in the Vail Village to see what new pieces of art he has created. Also Martin who works at the gallery is one of the best people I have ever met; he is such a joy. I would recommend if anyone wants a truly unique piece of the Vail Valley while on vacation to bring home with them to go here. You will not find a more beautiful selection of jewelry anywhere else.

I found Portofino Jewelry for a much needed necklace repair and it was amazing. Great, caring…read moreservice and a speedy repair on a cherished necklace. They cleaned and polished it, making it look brand new. I highly recommend!

Great service with extraordinary precision on two repairs! Very friendly and knowledgable with…read morejewelry and watch repairs. I highly recommend and thanks again.