Your loved one will not get proper care at this place. They talk a good game but don't follow…read morethrough. The patients are given medication to keep them docile so the workers don't have to do anything. Most of the time we saw them sitting on their phones and we had to ask for help.

This place is horrible! I wouldn't recommend to anyone. All of the staff smoke marijuana and drink…read morealco while on the clock. The good employees get treated badly while the RCC and BOM have their favorites. I've witness residents get hit and pushed around with my own two eyes. They have mice frog snakes and roaches.... Very poor communication skills. Don't believe anything they say! It's all a front to get that Money!!! Go where your love ones will get the guarantee tender livin care that they deserve!

My mother is currently a resident at the LiveWell and I am impressed with the care and interaction…read moreshe receives. It is more than an assisted living facility and feels more like a home. My mother is 92 with dementia and limited mobility but she is happy and says is well cared for. I have been impressed, as I am a physician who realizes the limitations of many facilities, but I really appreciate their care and concern.

This facility is poorly run and poorly managed. Bad management, poorly trained staff. My parent…read morelived here for just under a year. Did not follow advanced directives, did not correctly administer medications, Did not follow PT orders, left my parent alone when at appointments. Several 911 calls with staff having no idea what happened prior to the call. I strongly recommend against placing your loved one under the care of this business.

As a local Asian American family here in Durham and after looking at several places for our mom, we…read morechose Brookdale Durham--and honestly, we're glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It's those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish--they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it's busy, and we've had to remind them about housekeeping once --but nothing that's ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Every time you call these people you go on hold and get to listen to a lot of nonsense about how…read morethey're rethinking the aging process! And they really care about the elderly! They do not care enough to ever return my calls and when I do finally get through to get information about my dad I hear a different story from every person I talk to. The Health & Wellness Director, Charisse, is especially bad about NEVER CALLING BACK but when I run into her at the facility she acts like we're best friends. We had an outside nurse stay overnight with dad awhile ago when his memory was especially bad and she told us he tried to use his call button multiple times in the night and nobody answered. $8k/month so he can get treated like this? It's ridiculous. Some of the staff are nice, others are horrible, which is pretty typical for these types of places, but the lack of communication is just absurd. We are waitlisted at several other places that are further away but I can't wait to get him out of Brookdale.

I am fairly disappointed with the services I received from Visiting Angels, especially since I read…read moresuch positive reviews before I decided to use their services. I scheduled for caregivers to come on Sept 6, 7, and 8 (2024). My mother has serious health needs and is in need of consistent care. For each of these 3 days, the caregivers were no-shows and canceled their visits. On the 8th, we were informed that the caregiver had to cancel because she was "not feeling well due to her period." This left our family in a very precarious and uncomfortable situation, scrounging to ask other family members to come by and help with feedings and changings. A replacement was finally found for the 8th, but we declined. We had already contacted family, who agreed to take out of their schedule to come and assist us. We need more consistency, given my mother's conditions, and Visiting Angels dropped the ball. It adds another level of stress to an already-stressful situation when caregivers cancel and leave us hanging. They offered no type of compensation for our troubles. We requested that they pay our current invoice ($120) as a creative way to compensate us and make us whole from the 3 canceled visits. The owner said no. We have decided to remain with a second company that we have patronized, One You Love Homecare, for our private homecare needs. They communicate well and are sensitive to our mother's condition. I know things happen and no agency is perfect. However, having cancellations 3 days in a row (and with no form of tangible compensation for the problems we encountered) was disappointing, leaving our family in a serious bind. We wish them the best but felt the need to share our experience.

These people ripped me off. Demanded a $1600 downpayment for even starting homecare. Their aides…read morewere hungry, bad-tempered or untrained. One ran out in hysterics. All my billing questions got the runaround. Dishonest people in DurhamNC. So they doubled the charges to $3000. I have 50yrs.experience in hands-on healthcare; I was trained & worked in this field in CT. Shortly after, I assisted the NC Governor's office in reformulating their home health training program. Sorry I trusted this agency. Ever.

After visiting several of the memory care facilities in the Durham and surrounding areas, we found…read morethe best fit for our loved one. TerraBella has met all of our expectations. They are well staffed and they have lots of patience when dealing with the residents. We are blessed to have found TerraBella for our loved ones care.

WARNING! Do not place your precious loved one in this horrible place! My mother was neglected…read more We made repeated complaints. She was given the wrong meds and not helped with her dressing, bathing, etc. They completely violated their contractual obligation to their residents. They had a terrible outbreak and failed to give residents or their families any timely updates about the status. They are severely understaffed and no one responds to the call button. Often times you could not even reach the front desk. I have no doubt that the stress of the negligence and incompetence helped lead to my mother's untimely death - she was there less than 2 months. Take your loved one anywhere else but here!