They lost my dad's medicine and his list. They do not bathe residents regularly. I went to pick him…read moreearly and he had feces on his buttox and legs. Disgusting. The intake room looks nice and clean, but actual rooms are a horror movie. My dad has dementia and he was there for a scheduled 10 days for respite care. We got him out after learning about the sub standard care halfway through. I still get upset a year later, just thinking about how bad it was.

They promised a referral bonus to the kitchen staff, when it was time to pay. They changed and said…read morethat only nurses staff.

My mother was there for over two years until her recent passing. GH was a place that allowed us to…read morework without being concerned about Mom. She was well cared for always, well fed and attended to. The activities were appropriate and engaging and the staff was attentive to her needs and our concerns. She was always greeted with a smile and left each day with a warm farewell. I would highly recommend them to anyone looking for a quality adult care experience.

From the owner: Older and disabled Adults, People living with Alzheimer's and dementia, Stroke, Parkinson's…read moreDisease, Wheelchair and other assistive devices, Frail and physically dependent people, Depressed and isolated people, Aging Services, Caregiver Support.

I have visited alot of nursing homes in Durham and this one by far is the strangest one I have come…read moreacross. The administrator who I met seems to "RULE" over the place giving you the impression she is a piece of work to have to deal with. I can not say anything about the care as I did not have a chance to speak or see any residents. If your looking to volunteer here good luck as you probably will never hear from them which is impart to due to the administrator (was told that by the last AD).

I read the previous post while searching for the address of Eno Pointe and I have to speak up for…read morethem from experience. I am legal guardian to a man who turns 90 years old this year and suffers from dementia. Because of his dementia there are limited places he can stay. He and his wife were first in ROSE MANOR which had a problem keeping the place clean and the staff there steal from VISITORS. When his wife was alive they put a woman in her room who had a contagious disease which she caught and later died of something else but I am sure the other thing she got from there complicated things quite a bit.. I have seen people sitting in the hall reeking of number two and unattended until I went to go get someone. I did like the nurse Grace though. She was wonderful and the director there seemed caring but he did not run a tight enough ship to keep his patients in good health! I would not recommend them. Next they went to the super expensive CAROLINA HOUSE. Well first of all they are expensive as hell and they will charge you for everything including a tissue to blow your nose. I do have to say it is beautiful in there, like a high class hotel and my friends had a childhood friend in there but they both hated that place and frequently complained about everything. Once a person fell in his room and hit his head and called for help to which no one responded to the bell. I heard him yelling for help and was not sure which room he was in but I assumed someone would be there. Hearing people in their room with the door shut yelling for help was not uncommon. 45 min later I was walking down the hall and heard him still yelling for help so I went door to door to find him and he was in the room all bloody, with the help bell lit. He had fallen and hit his head and had a really nasty gash. I went and found someone and she claimed he must have just fell because she had just checked on him. LIE!! They also gave my friend a sandwich and when I opened it to give it to her there was a bite already taken out of it! I had to call social services on them twice for abuse of the man who never hurt a fly in his life. The lady passed away in her bed and they claimed they had just checked on her when I found her (sound familiar?) but she was already cold so I know they lied. I transferred him to Eno Pointe and I have to say this is the first time I have peace of mind. The director is Miss Doris and she is good. She is highly involved with the staff, I have seen her there all times of the day and evening so I know this is not just a 9-5 for her. Yes she does rule the place but she is very nice, personable and if you have a concern and speak to her about it she will handle it. She is on top of everything and that is a GOOD thing. There is not a lot of mess going on up there and if you do talk to the residents their only complaints are about their neglectful families who never visit. My friend is VERY happy where he is at now and its been a year, and I would highly recommend them. As for the nurses I prefer to deal with Dianne. Having said all that I must add it is not the prettiest or fanciest place but the time and attention goes into the patients and in my book that is a very fair trade off! If I had to start over I would have never wasted money on the other places. Just remember when you visit these places, they will do all they can to sway you that their place is the best but listening to people who have family/friends up there is important. Listen and look. Good luck in your search. Its a confusing process and often times you might have to do like I did and transfer before you find a place that fits.

This place is so deceiving. It looks beautiful, but it is completely understaffed. On weekends,…read moreit is a ghost town. We paid for a very high level of care for my mother during her last few months, but it was terrible. I found her on many occassions still in bed after pushing her call button for over 30 minutes for someone to help her. Sometimes she lay there for hours without anyone checking on her. We had to hire supplemental help. Some of the staff were very kind when you could find them. However, the turnover was constant. No one that was a good caregiver lasted over 45 days. They pay a measley $13.50 per hour, even though the cost to the residents is the most expensive in the area. They have so many empty beds. Do not put your loved ones here. It's such a shame. It is a beautiful facility and we expected so much more for this price. We would have care conferences and they would promise the moon and that everything would get better. It never did.

if I could give negative stars I would. This place is horrible. My poor handicapped husband rings…read morehis buzzer for help and it takes at least 2 hours to get a response. They are extremely understaffed and under trained. Unreliable. Slobs and rude to the clients. Once I went there to check on him and his bed was made backwards His fitted sheet then his COMFORTER, then his top sheet on top. Serious you cannot make this up!! I brought my husband home with me for a family party. When he returned on Sunday night - his bedding was in the washing machine. Turns out it was there since Friday AM when I picked him up. They FORGOT to put it in the dryer and make his bed. So his sheets were mildewed and ruined. Thank goodness he had a spare set there So I could make his bed that night myself. He also had 3 soaking wet towels in his shower all weekend so his room smelled of mold. More than one occasion my husband has had to go the the office to tell them a client had an urgent need and no one was responding to their buzzer. Food is great there - well most of the time. They charged nearly $10 for a bottle of Mylanta when my husband got food poisoning from a weekend meal he ate there. (undercooked fish!! ) Pathetic The manager on duty Jeff is awesome. but his chihuahua boss is a lunatic. The turnover is atrocious. All about telling you I've thing and lying through her teeth. I would not trust these people with my pet goldfish.

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.

One visit and done. Duke Home Health is not interested in the welfare of the patient. After an…read moreinitial assessment by a gum chewing open mouthed unprofessional nurse, I got one visit by a male nurse who was definitely not working for me. He was not concerned with the reason I needed a home health nurse after a hospital stay. This nurse wanted to send me to a nursing home. He was not interested in my correct meds but only interested in his own viewpoint rather than my doctor's prescriptions. When Duke's nurse started talking about what he would say in a "court of law", I became concerned that he was not concerned with my health concerns, but in kicking me out of my house. I immediately fired this Home Health group and treated myself with much better care. You can do much better than this group. If you want to stay in your home, do not contract this agency.

The nurse case manager was pleasant and responded to messages. Yet, she never remembered the actual…read morestatements expressed regarding my mother's care. The medication management appeared extremely regimented. It seems that the NPs uphold anti-psychotic drug use for the elderly with dementia. It stuns me that they do not consider the lack of research data on the elderly population with dementia. Most data do not advocate the use of these type of drugs due to the "risk of increased mortality". Maybe they do not care? To complicate the situation, the dose of drugs do not take into account my mother's size and weight. Basically, she is considered pediatric size. It seems that the drug dosing is made for the typical adult. Long story short, the NPs and Medical Director will not respond to the current drug challenges. It is unfortunate that there are drug alternatives, but the medical staff will not think "out of the box". I have made several phone calls to Hospice staff with no response. Do they care? Probably not. Last, the CNA is competent. That is the only positive thing I can recall at the present moment,.