In all of my three years at Middlebury College, it never crossed my mind to have plants in my room…read moreto spruce things up, pun unintended. Now that I am in my final year at Middlebury, I have been convinced to hop onto the plant craze by my fellow First@Midd co-leaders, Alyssa and Itzel. They came here with me to buy plants because it's so close by (with a car) and there are so many options here. I guess another caveat to my prior situation is that I don't have a car nor did I have friends with consistent access to a car, not until this year that is. Now things have changed, and I have car-owner friends! The lady working here, Jeannie, is so sweet and helpful. She has two sons in college that also needed plants for their dorm rooms too. Relatable! She answered our questions so gracefully and humorously to boot. My questions included: "Which is the best plant for a new plant parent?" and "How much do I need to water this?" I'm kind of new to this plant parenting business, but also not really (I've killed too many indoor plants too many ways). I bought a spider aloe (the easiest succulent of the ones I picked out), a moss, and two more succulents (one for each of my suite mates to match my aloe). Inspired by Itzel's "I want a rainforest in my room," so too do I want my suite to be full of lush, green life, breathing oxygen into our lives. In the mean time, the plants here are a good place to start your plant collection. Indoor and outdoor plants, they got them here. I do wonder though what happens to their business during the dead of winter.

Left a large nearby nursery due to poor customer service and stopped here hoping to get what I…read moredrove 1.5 hours for. So happy I did. Amazing customer service. Helpful, informative, and charming owners. -Victoria

One of the best thrift shops in the area. Many upscale items, including jewelry, but also a wide…read moreselection of household items and books. I always stop here when in VT.

I go in as often as I can. I always... always find something fun, useful or even furniture. I love…read moreand look forward to my visits there! very affordable.

We used Horford several years ago to buy several healthy fruit trees. We were advised on tree…read moreselection and expeditiously assisted through checkout and loading. Unfortunately, the voles got a couple and we returned for replacements. Several employees were seen watering and zooming around in small trucks and no one offered to help us. We waited a long time for checkout and we loaded by ourselves. These were not small plants but fruit trees. Please instruct workers to provide assistance.

Oh my goodness! My inner Gardener has never been so delighted in a family nursery. Thank you, thank…read moreyou, thank you! Ps. You can't go home with just one plant. Every plant needs a friend.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....