All is good with this business. the service was straight forward. However, one has to park in the…read moreneighbourhood somewhere and walk! as they don't have parking. I found parking about a block away. So plan for the parking.

This is a family owned and operated local business that does an amazing job and the customer…read moreservice is top notch. They offer you all the best discounts available and are super knowledgeable about all your courier and packaging needs. Jaspreet was especially helpful when we had a very difficult situation with a package going to Bali and needed a lot of extra attention. She was super helpful it getting this cleared with customs. I definitely recommend this business and the services they offer.

Friendly service and open 7 days / week They will…read moreaccommodate after hours appointment too

Christy's place is just the very best. its a family ran business that care about you and your…read morefamily. Christy goes above and beyond to help you make getting and picking up your parcels as easy and convenient as it should be. I would never use or suggest any other parcel place!! she doesn't use gimmicks to lure you in like sales tactics or reduced sing up fees... her place has been the same for years and that's THE BEST THING ABOUT THEM!! NO SUPRISES! POINT ROBERTS PARCEL SERVICE THEY'RE THE BEST, ANYWHERE ELSE .... YOU WILL GET LESS! LOVE YOU GIRLS THANKS FOR BEING GREAT!

Worked for the company for 6 months extremely rude owner at times given unreasonable time to…read moredeliver to Chilliwack alder Grove and then west side of Vancouver missed my friends celebration of life vera very rude in the office got paid on Friday afternoon but if you didn't get back in time didn't get cheque till monday

I know why they are called Phantom, because you never get your package!…read more Our building has a concierge desk yet they call me at work saying I'm not home so call the office to rearrange another delivery time. Okay fine. I call head office and tell them to use our concierge desk, they say okay we'll try again tomorrow. Two days later no package. I call Clearly for a tracking number. I input the number of Phantoms website. Order not found. Weird. I call customer service and they say they shipped my package back to Clearly because I wasn't home! Are you kidding me? They are rude, unhelpful, and the only delivery service I know that doesn't know how to use a concierge desk. Avoid at all costs.

Not sure exactly how they managed to stay afloat for the last lil' while but they did it . With…read moreborder restrictions ( and confusions ) people just didn't bother crossing over . Apparently business still somewhat sluggish compared to before with one of two counters boarded up but it's improving . Don was helpful , thanks !

My fault that I was charged US $150.00 for 3 packages. My mum was very sick for some time and then…read morewas I was very sick for sometime. I don't have anyone to pick up for me. Only started using the services in the summer of 2024 so there is no history of not picking up on time. There was no kindness or empathy, just "pay-up". I know I would not do this nor would any of my employers over the years. Yes, my fault but my spirit is hurt because there is a different way to do business.

still at over a year, our strata has yet to receive compensation for…read morecosts of repairs to one of our homes which was witnessed of UPS truck hitting and damaging one of our homes. Please be very aware that settlement is a long hard drawn-out affair where folks just hope we "go away" It appears we are being forced to contact social media in hopes of resolving this issue if payment is not soon forthcoming.

very helpful tracking package and said he will help me get it in my car. I was afraid it was too…read morebig for me to handle and enquired about having it redelivered and the agent suggested it could take 4 or 5 days and it would be better for me to pick it up, and not to worry about the weight of it, as he would handle loading it in my car.

Ok so the service here is kinda all over the place. Now I will say the shipping department (who…read moreyou deal with here) is solid, reliable and really fast. They don't break things, and handle things with great care. The problem is HBC being a big company has huge internal communication errors. I was suppose to get a gift card according to their customer service when I arrived at the logistics centre. When I got there, they had no idea what was going on. 30 minutes later they (the shipping staff there) have got it all sorted out for me (shout out to the lovely female manger who I only dealt with on the phone but jumped through all the hoops for me) and i've got a gift card in the mail!

We bought a mattress at the Langley store the first week on November and we were told that we would…read moreget it delivered the following week. Well, we waited for the whole week, even counting the days and delivery was "running late". We checked our invoice and for our surprise, the delivery was set for another week. So I called The Bay's 1800 number and I was on hold for almost an hour, then we decided to call the store in Langley, 45 minutes in, still on hold and nothing. We try the 1800 twice more and no live representative. So, I decided to go directly to their main warehouse in Richmond, the security guard, real customer service person, was incredible, then the warehouse Manager came and told me that he couldn't promise anything, but he would try to get me the mattress. Not even 15 minutes waiting and I was told that the mattress was ready for pick-up. Amazing service, I wish I could have gotten their names, I cannot say the same about their 1800 customer line though nor their store in Langley, those two were MIA big time. I am glad I drove to the Richmond warehouse, well worth it including travel time. Great and very helpful people working there.

If i could give zero stars I would!!! The worst courier company in the world. They lost very…read moreimportant legal documents not once but several times. It was my mistake to trust them more than once. When I called in to inquire, they told me the recipient had the documents but they didn't. When I talked to the driver to ask what was going on, he told me to F off. Very unprofessional and unreliable company

Very reliable courier service for a busy personal injury practice. Delivers to most medical…read moreclinics, doctors, lawyers offices, and legal services. We have used them since 1999 and they continue to provide great service.

Ok I admit I was hesitant in writing this review - about my mailbox service (whoa so exciting ... I…read moreknow ... please try & read on) just across the border in Merica! It's kinda like inviting your mechanic over for dinner isn't it ... ewwww! But do not judge - as they say! I'm compelled to write this due to the gratitude I have for - Mail Boxes International or MBI. You see like many Canadians & vice versa Americans, we were severely impacted by the border closure in effect since mid March 2020! Have I told you about how much I hate bats!!? S*#'! I began to wonder if I would ever be able to pick up my orders or would they be lost forever ... maybe even end up on one of those 'unclaimed items' auctions you see on TV!? 'Hey that's my 85" TV about to be sold off!' LOL. Land crossings at the border finally reopened last week. Yahoooooo!!! Cheesecake Factory - I missed you soooooo much! You see its cheaper for Canadians to set up mailboxes just across the border & receive parcels this way as a means of avoiding paying high duty! Items going through a customs inspection are charged a dreaded 'customs fee' & it ain't cheap! I am still required to declare everything I bring back to Canada to the border agents - when driving back up. But the point being - it's way cheaper this way & I save quite a bit in duty & fees! MBI stepped up big time & continued receiving my eBay orders along with everyone else that utilizes MBI shipping & mailing service. https://www.thenorthernlight.com/stories/blaine-mailbox-stores-use-creativity-as-they-wait-for-the-us-to-open-canada-border,17567 There's several hundred mailbox services right along the entire border coast to coast. https://beta.ctvnews.ca/local/british-columbia/2020/7/6/1_5013463.html I love this location near the truck crossing - with easy access to gas stations & Cost Cutter supermarket. This was part of the email MBI sent out back in 2020 to all users, when the pandemic effects started to drag on ... "We have signed a short term lease on a new warehouse just down the street from us to create more room for your parcels! This increased our storage space immensely. We're continuing to keep free storage until the border opens back up." A sign of just how much the backup of parcels was occurring! Look at the ports of most waterfront cities today - major backlog of shipping containers stuck on ships unable to dock because of labour issues brought on by the pandemic. Sorry but you might not get your Christmas present from Santa this year. I'm so ever grateful to MBI, that all my orders were well taken care of. I picked up everything I ordered over the last 20 months with no issues! Keep in mind that with each coming month a new Coronavirus variant is being discovered - which could mean even more border restrictions!!! So act now or be subject to variant #54, virus #27 & wave #95 restrictions!!! Yikes! It would be funny if it almost weren't true ... so this is the point at were you start ... crying! *Hot tip alert* - you can use WiFi here & fill in your details on the ArrivCan App just before heading to the border! Awesome! I highly recommend MBIs services! Perhaps I just might invite the staff of MBI over for dinner after all! Naaaaaahhh ... but regardless, much love to you all at MBI!!!

I have been a customer for several years. The service and more important the attitude have been…read morefirst class. Some months ago I stupidly left a parcel on the counter and it was quickly stolen by another customer. The staff was quick to review video and reveal the crime. You could not ask for more; I hope the creep found a use for his new medical test kit. All the employees have a good attitude.