Dr. Bush succeeded in getting an embryo but failed the transfer. Progesterone levels were so…read moreoutrageous I lactated for a month after. My body thought I was pregnant. Progesterone in oil half life is 36 hours. Every check, even after lowering the dose by 1/3 was greater then 60ng/ml. They purposefully test in a way that you can't see how high it actually got. Feel free to do your own research about ideal levels day of transfer. (Between 20-32.5ng/ml) Then I'm told the level would be half of that by night time for a med that has a half life of 36 hours. Clearly math is not this clinics strong suit. Do your own research. His team then claimed my insurance didn't cover anything. I asked the office to print all of my bills and submitted to my insurance after the fact. Turns out my insurance covers ALOT. It's been two months and I'm still struggling to get refunds. Do your own research and don't believe what they tell you about your insurance coverage. Check yourself!

Update: we got our second IVF baby a couple months ago. Healthy little boy. We appreciate doctor…read moreBush and Nurse Amanda Cruz. They are both great. The entire transfer process was very smoothly and there was no complex on my pregnancy. I felt very lucky to have doctor bush and his crew for our IVF. Thank you!

Worst communication EVER! This was all new to me and they never told me when labs were ready, what…read morethe labs meant or called me when they were supposed to in order to schedule time sensitive follow-ups. So disorganized! We left after we attempted 2 IUI procedures where they didn't let me know when to come back to followups and we missed the window and money was charged for ultrasounds and blood work. Worst company ever.

This place operates like a factory and funnels people through their IVF cycles with a complete lack…read moreof personalized care. I did one cycle of egg freezing here which was cancelled after 8 days. The cycle should have been canceled considerably earlier, but I wasn't permitted to speak to my doctor during the cycle, and whichever nurse called each day would repeat the same stock information that it's "up to the patient" whether to cancel and that some choose to do a retrieval with only 1-2 follicles. I was not in a situation where I would have chosen to do a retrieval with 1-2 follicles, and I'm pretty sure they are trying to avoid cancellations so it helps their stats. I was never given useful information from anyone about how/why my results day by day were so far below expectations, which would have given me the information I needed to advocate for myself and cancel the cycle. At my consultation I was told what would be a reasonable goal for my retrieval given my medical history and lab results. There was no discussion of the likelihood of a poor result, or the possibility that someone's first cycle could be so drastically below expectations. At my first ultrasound, it was clear something was wrong because I had so few follicles. Each subsequent ultrasound showed extremely slow growth to the point where on day 8 of medication, I had one follicle that was the appropriate size. When I regrouped with the doctor afterwards, she said this was not expected given my initial labs, and that I would probably do better a second time. When I asked how common my outcome was (really underperforming on their first round of IVF) for someone my age, she said it happens "about 50% of the time." I was shocked that if this was so common, she never mentioned it in my initial appointment. This would have better prepared me for my poor results during the cycle, or honestly changed my calculus of whether to do IVF at all. The doctor also mentioned that part of the reason she chose to continue my cycle (which obviously wasn't going to lead to success) was that she could gather data for subsequent rounds of IVF. I was never told this was one of the objectives, and had I known, I would have cancelled my cycle earlier. Everyone has different reasons for pursuing IVF, and different financial considerations, which will affect their choice of whether to cancel their cycle or not. But providing no information to patients about these tradeoffs, and honest assessments of their progress, is horrible medical care. You only get to communicate with nurses during your cycle - one is assigned to you during IVF, and each day a different one will call with your medication instructions. None of them are familiar with your situation at all, and at one point my assigned IVF nurse messaged saying that timed intercourse or IUI could be an option if the cycle didn't improve (I was trying to freeze eggs, not get pregnant). This practice took what was a normally frustrating experience of having to cancel an IVF cycle and made it multiple times more stressful and upsetting than it should have been with their horrible communication and the fact that I was repeatedly lied to by staff saying we should just wait until the next ultrasound to see if more follicles pop up. It was clear afterwards that for several days my doctor knew that wasn't realistic and was just using this cycle to collect data to prepare me for a second cycle (which I will of course not be doing here). I hope this review can help someone considering this clinic make a decision, or someone in the middle of a cycle here who isn't getting personalized care better advocate for themselves. On my last day of medication, after complaining enough I guess, I was able to talk to the head nurse, who gave me an honest assessment of my situation and tradeoffs, which led to me cancelling the cycle. Had the other nurses provided information remotely as thoroughly and helpfully as she had, I would not be writing this review.

Not everybody can afford to drop thousands of dollars at once for treatment. I had been paying my…read morebill a few hundred dollars at a time and without warning it got sent to collections. I always felt like just another number, just another chance for them to make more money. I did not feel cared for at all.

Gave money (deposit) to CCRM for son & daughter in-law. They wound up getting pregnant naturally…read moreand refused to refund or call me back to get deposit refunded.

My husband and I have had a *mostly* great experience with Kindbody. There are 2 things I want to…read moremention to give feedback and help others navigate their journey with Kindbody. First, my husband is a physician and has the knowledge and savviness to navigate medical research. Because of this, he (knowing his only role was to provide a good sample) looked into the best way to optimize his sample. He discovered this device called ZyMot. ZyMot is essentially an obstacle course for sp*erm, that weeds out the slow and or defective sperm that may have genetic variations incompatible with successful egg fertilization. Obviously, given the fact that we were already paying so much money, my husband asked kindbody about this and why it was not offered or ever mentioned. He was told that this is only offered to people that do not have successful outcomes after their first cycle (so not until you've spent $20k +. He said he didn't care and wanted it to be added on, to which they replied " oh but that will be an extra couple hundred dollars (forget the exact amount). We laughed at the absurdity of this because of how much we were already spending, and demanded that it be added to our cycle. The pushback was absolutely not necessary, and I think every patient should be given all of the options, regardless of cost, to maximize the effectiveness of their cycle. To me it just seems shady but alas, hopefully people read this review and request the ZyMot. We had great outcomes and I can attribute this partly to the fact that we pushed for the most optimal technology for success. My second complaint is that we had an ultrasound and labs during our cycle on a Sunday morning, and hours later I missed a call from the nurse saying I needed to inject a medication as soon as possible in order to prevent ovulatio*n. I called the on-call nursing staff several times, I called my doctor several times, and nobody would answer. We drove to Kindbody and banged on the doors, hoping anybody would be in the building, and no answer. Again, my husband, being a physician, was able to locate a specialty pharmacy that was open on Sundays and prescribe me the prescription for this injection under his license. We did not receive a callback back from Kindbody until a few hours later. You can imagine the emotional urgency I was feeling in that moment, as I truly thought $20,000 + was about to go down the drain. When I asked why this happened I was told the nurse was on lunch... For hours... anyways my doctor was very apologetic and we are very happy with our outcome. I also work in healthcare as a provider, and unfortunately, there will always be very negative reviews, but I wanted to be fair with this one. I just want people to know that they must demand transparency and timeliness from the staff at all times, regardless of what medical setting. Without advocating for yourself, you will always experience reasons to give bad reviews, unfortunately.

I'm updating my review to also add that the other reviews are not wrong when they send you a bill…read moreyears later when things were supposed recovered. It shouldn't have taken over a year to receive a bill from them. Everything about this business is poorly ran.

After a very difficult experience at another fertility clinic, finding Dr. Surrey and CCRM truly…read morerestored my hope in the fertility process. Before coming to CCRM, I went through one full stimulation cycle and two failed transfers at a different clinic. The lack of professionalism, compassion and empathy, poor communication, and overall disorganization from the clinic leadership left me emotionally and physically drained. By the time I switched clinics, I felt defeated and skeptical that the process could feel any different. CCRM was night and day. From my very first interaction, the clinic ran with a level of precision, care, and professionalism that immediately put me at ease. Dr. Surrey and his entire team -- the nurses, phlebotomists, and ultrasound technicians -- treated me with kindness, respect, and compassion at every step. They made me feel seen, supported, and genuinely cared for, not just like another patient on a schedule. Under Dr. Surrey's care, I completed a stimulation cycle and a natural transfer -- something my previous clinic insisted would never work. Not only did I feel much better completing the natural cycle, but the entire process was smoother, far less stressful, and physically easier. I experienced fewer symptoms, less pain, and far less anxiety. Simply being at CCRM changed my outlook and helped me regain a positive mindset during a process that can be incredibly overwhelming. Dr. Surrey is exactly the kind of physician you want in this journey. He is extremely data-driven, thoughtful in his recommendations, and incredibly knowledgeable -- yet also easygoing, approachable, and genuinely kind, with a great sense of humor that helped lighten some very heavy moments. Most importantly, he cared not only about my success (which is, of course, the priority), but also about my overall health and well-being -- something that is not always true at other clinics. I have already recommended CCRM -- and specifically Dr. Surrey and his team -- to three women in my network, and I will continue to do so without hesitation. If you are feeling discouraged, unheard, or exhausted by your current clinic, know that a better experience is possible. CCRM sets the standard for what fertility care should be.

Billing is disorganized. After providing my insurance and verifying my benefits, they still charged…read morethe full cost as if I was self pay and never billed my insurance. While in their care I had a miscarriage and was told it was a "bummer" and was gaslit about possible causes of recurrent miscarriage. I was given incorrect information about SSRI use in pregnancy (I'm a psychiatric provider with a certification in perinatal mental health). I canceled future appointments and won't be recommending these facilities to anyone.

The way they handle scheduling and blood tests and the run around needed to work through the…read morefertility process is awful. Every person you talk to on the phone or in person has a different story on what you're meant to do next. It's very frustrating.

We couldn't be more thankful for Dr. Gustofson and the team at CCRM! Right away he was patient and…read moreengaging with my husband and I in our consultation. He asked us tons of good questions and really wanted to get to know our situation rather than jump straight to IVF. We've struggled with infertility for 2 years and spent a year at a fertility clinic in Los Angeles (where we used to live), doing tests and 4 failed IUIs. At another consultation at Conceptions, Dr. Bush said IVF was really our only hope. But Dr. Gustofson at CCRM carefully looked at our records, noticed some areas where the Los Angeles clinic should have done better, and recommended trying IUI again. Dr. G is like a brilliant expert coach who wants to come alongside you to figure out the puzzle pieces. After our first IUI with him, we are now pregnant for the first time! We could have considered IVF if that was best for us, but we're so thankful that he took the time to really get to know our situation. After every conversation he asks "what other questions do you have?" and is always personable and knowledgeable. Also at CCRM, we have a dedicated nurse (Chris, who is amazing!) who has always gotten back to us the same day on questions, and calls us personally to explain lab results. The entire place is so well organized. Even before our positive pregnancy test we knew they had taken a process that was so painful and turned it into something filled with hope and answers. Can't recommend them highly enough!

Dr Kaufman is the very best resource for balancing hormones, working with the ravages of aging and…read moreoptimizing health - better than the people who write the books on women's hormones. She caught something important on my test results from my primary doc that had not been addressed. I trust Dr. Kaufman to keep me safe and healthy!

I have never had a good experience with doctors until meeting Dr. Kaufman. It was the first time a…read moredoctor has ever listened to all of my concerns and tried to get to the bottom of many medical symptoms I have struggled with for several years. She analyzed my past blood work and pointed out concerns that had never been addressed by multiple doctors. She took the right approach, trying to help me heal as naturally as possible. She took her time with me to explain in depth to make sure I understood all the medical jargon and really personalized my experience, the way I've always felt it should be. I am so grateful to have found her and I will continue to see her even after I healed. She was also very conscientious of my budget and tried to accommodate my needs without ordering me to perform a bunch of unnecessary testing at once. An amazing and truly passionate doctor. I highly recommend her. As a plus, she had a lovely office, lovely staff, and a great range of supplements.

My wife and I have been working with an Eggceptional Match and we cannot recommend them highly…read moreenough. The have been fantastic on every level, both professionally and personally. Having had an unpleasant experience with another agency, we were referred to An Eggceptional Match, and from day one, we were guided through the process by Candi. Knowing how difficult this can be for couples, she put us at ease and was pro-active at every step, from choosing a donor, to the final retrieval, keeping us updated on a regular basis along the way. We never had to call to find out what was happening! We are truly grateful to Candi and her team for everything they have done to help us and are delighted to have welcomed our newborn son recently!

I am so grateful for what you have done for me! Thanks to your expertise I have a family again…read more After losing my only child and the fact that I am over 50 years old and from another country, there were a lot of uncertainties about my future. I was in panic mode by knowing to have a short window of opportunity to make this happen. You recognized my needs and welcomed me from the start. You allowed me to bring my own surrogate. As a novice you passionately guided me through this difficult journey like no other agency could have done. You educated me, you guided me step by step from the egg bank to the fertility clinic, you found me the best attorneys, and you explained the contract and legal aspect like no other. You worked very efficient to keep the time line with the pre-birth order and the appointment with the hospital and so on! You saved me tons of money with the insurance plans. You managed everything so well, that we didn't have to stress and we could enjoy to see the baby grow. Candi worked tired less for us and the surrogate for almost three years. Candi worked beyond her duties and never gave up on us. And Angela overlooked the whole process and made sure everything is going smooth. The bottom-line is, we had the chance to work with good people. The outcome was amazing! Last Christmas Eve, God rewarded us with a beautiful gift! We received a miracle surprise baby girl. An 8 pound bundle of joy. Where I go, people turn their heads and look at my super girl. I am a proud dad again thanks to AnEggceptionalMatch. I give them five stars because they are affordable, trust worthy, reliable, honest, timely, smart, strict, firm, experienced, focused and hard working women. I really believe that they are the number one agency in the world when it comes to surrogacy. I would highly recommend them to anyone!

Looking for a fresh, cozy new place to take care of your health? Meet Bella with me. I just found…read morethem and holy cow, not only do they take mainstream insurance and offer functional medicine visits, they are also the most trauma informed place I've ever visited. Said as a social worker, this is no small feat, especially for a primary and specialty care clinics. Wow. What office do you know that also has an outdoor patio for you and its staff? When you take care of your people, the people take good care of the clients. So easy, but so hard for so many businesses to truly grasp. Not Bella, though. My visit was almost like meeting a new friend. Everything was laid back, while being professional and focused, but not cold and sterile like you'd expect with a doctors office. Can't wait to return. Who says that, lol. Def book an appt if you're looking for a new way to care for yourself. I'm still so impressed.

Mt family has been here for a few years and we've had 2 babies through them. Very caring,…read morecommunicative staff. Best doctors and nurses we've ever been to. The office itself is very nice and comfortable too.

Tough call on this one. Much of the supporting staff is great. All of the phlebotomists and…read moresonographers I saw were awesome! A couple of the nurses were also just wonderful and so accommodating. Dr.Bush is very knowledgeable and seemed up on the latest and greatest in the field. My only complaint is that the recommended treatment seemed prematurely aggressive to me. I was told I needed donor eggs and that my egg quality was poor when I'd been trying to conceive for only 6 months and only 3 months after I miscarried a naturally conceived pregnancy. I went for a second opinion with a guy out of New York and was naturally pregnant less then 3 months later and all it took was Progesterone supplements. My little girl is now 5 and in perfect health. In all, it took just over 13 months (one miscarriage plus 10 months of trying) to naturally conceive my daughter. Telling me I need donor eggs in the middle of such a short time span seems really aggressive. Just as others have mentioned, I got a call from a very pushy nurse only 3 or 4 months after my miscarriage trying to schedule me for an aggressive procedure (IVF I think). When I asked her if she thought there was a chance I might have a natural pregnancy she scoffed and repeated, "Sure. Miracles happen," to every question I asked. That said, if you want IVF but you've been rejected by other clinics because your lab results didnt meet their threshold requirements, this is a good place for you.

My experience was less than optimal on multiple fronts. Several insensitive comments from nursing…read moreand physicians. Limited support for my personal/religious/ethical choices in wanting to be able to transfer an embryo even if it had tested with an abnormality - comment made about "imagine if it had Down's Syndrome, that would alter your whole life" and that they would absolutely not transfer any embryo that THEY deem not worthy. I believe all embryos are life and I felt unsupported in this. The financial coordinator I was first assigned dropped the ball on submitting authorization resulting in me paying thousands out of pocket for medications that would have been covered. After my egg retrieval, the doctor gave me somber news literally as I opened my eyes coming off propofol, did not bring my husband in at all or share news with him, and gave no options for what to do next. No one at all followed up with me after my procedure until I reached out. I was having severe nausea and headaches and ultimately got no response back from nursing from my last message when trying to determine whether or not to go to the emergency room. It's like since I failed IVF they wanted to wash their hands of me ASAP. Felt abandoned and alone. For these reasons I would not recommend. I also paid over $9,000 out of pocket up front for egg freezing (not covered by insurance) but this service never was performed due to no good eggs retrieved out of 8 follicles (per what I remember Dr saying when I was still hazy after propofol). I asked for a refund and got no response at first, then told "it takes a long time to process" and no response since. This left me having to contest the charge with my bank.