1. Liza's Lagoon

1. Liza's Lagoon

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Spring Green, WI

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Liza's Lagoon

5.0 (1 review)
Open • 11:00 am - 7:00 pm

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6 years ago

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Urban Air Trampoline and Adventure Park

Urban Air Trampoline and Adventure Park

3.2(29 reviews)
29.8 mi

Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.

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Urban Air Trampoline and Adventure Park
Urban Air Trampoline and Adventure Park
Urban Air Trampoline and Adventure Park - 360 degree spin zone bumper cars

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360 degree spin zone bumper cars

Evergreen Village

Evergreen Village

1.7(3 reviews)
50.6 mi

The people who manage Evergreen village need to be replaced, they are rude and don't want to be…read morebothered. They raise lot rent because of outsourcing yet keep the people that can't do the job on the payroll. The place needs new OUTSOURCED management.

Since i moved here I've been screamed at and disrespected by onsite managers sue and roland made…read morenumerous complaints and seems to not be changing anything so i started having all communication with the owners and was recently approved to put up a trampoline my son was gifted by one of the 2 owners that i didnt even tell him about until i got it approved because i assumed it would be a problem everything is but to my surprise was told yes started setting up and got screamed at once again by sue aswell as my company who was outside alone when approached by her screaming i tried to explain it was approved and show her the message stating it was and she stormed off again yelling take it down now 2 days later the owners call and say its got to go do you know how it feels to take away a birthday present from a 4 year old thats legit the only fun they have outside because nothing is allowed here well atleast for us many do the same things and nothing is said like power cars for kids mine get stopped but no one elses also its covid cant really safely take them to a park i highly do not recommend living here especially if you have kids also better kiss butt if you want anything done on your lease to own because unless roland likes you or you go to his bosses you will wait a life time or until he changes his mind to fox or replace anything and dont even want to get into how horrible my parents were not accommodated when they first moved in with no power signed someone who is dealing with racist management and this is not just one persons oppinion

Liza's Lagoon - trampoline - Updated July 2026

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