During the 45-minute "safety" session, the owner filled the time sharing her life story (about…read moreimmigrating to the USA through marriage because she was so beautiful that her future husband proposed within a week, brought her to America, and yada yada yada). Self-serving. Conceited. Self-entitled. Red flag #1. Later, the owner said she was judging my family to see if she'll let us on the ride... and that she only lets folks on if she believes they'll leave a 5-star review on google for her business. Red flag #2. The owner bragged about how she purchases brand new ATVs every year. But, when we arrived at the trail-head, we were met with 4 ATVs in questionable condition (broken taillight on one of them, high miles on three of them, balding tires on a couple of them). Maintenance did not match the description or the price for the ride. Red flag #3. We brushed it off and hoped for a great ride--which never came. The first hour of the ride was limited to 5-8mph. Why? It was flat as a pancake with zero scenery. Boring. We took a 20 minute break for pictures but our tour guide never offered to take our family photo. (Why did we tip him $100 at the end of our ride is beyond me... worst service ever for an ATV operator). At one point, I pulled our tour guide over to share with him my family has a lot of experience riding ATVs in the US and abroad and that we'd like to go faster and ride on some hills, etc. The last 10 minutes of our ride was up and down 1 hill. I think we might have gone 15mph as a top speed. My family was so disappointed; they couldn't believe how lousy the experience was. Big time-waster on our visit to the area.

You have a lot of ATV choices in this area; avoid working with this business…read more You start the day an hour ahead of your scheduled time for what was pitched as a safety talk and tutorial. I've ridden ATVs for over 20 years in the US and in other countries; this is the first time I had such a long talk scheduled. The talk was the owner telling her life story, how she came to America from a war-torn central American country on an education visa, married an American, and now believes "I can't be racist" as she spouts racist things. She is the definition of an immigrant who wants to close the door to others like her. The funny thing is, I don't give a sh-- about a person's politics. I'm there to have fun! To ride an ATV in the wild! But she forced us to listen to this stuff while we politely had to sit there and smile. "I'm not a racist, but I think they're using that housing behind the Walmart to house illegals." What does that have to do with riding an ATV? She spent more than 5 minutes talking about all the damage fees we'd be responsible for if the ATV got damaged. Okay, we get it -- don't damage your property. She spent another 5 minutes talking about her other outdoor businesses. Finally, 40 minutes later, she's wrapping things up. She's done talking about how they're eating the cats and dogs in Ohio (I'm not kidding and she was dead serious about believing that fable), and we drive 10 minutes to the actual ATV starting area. For an ATV company, they do not provide bathrooms. Anywhere. So even if you just drove an hour to get to this place, there is no place to relieve yourself. I've never been to an ATV place that didn't have a bathroom. Very weird (and cheap). Our guides were nice and more professional than the owner. They showed us how to safely operate the ATVs and warned us against the usual behaviors they want to see and don't want to see. Some of the ATVs had tires that were nearly bald. I guess all the fees aren't going into ATV maintenance? Our group started off into the forest. So many of the first trails seemed to be newer and still had saplings and other underbrush we were riding through. The trails themselves seemed... unfinished? Anyways, it was slow going through this part, 5-10 mph. You ride in a train formation, with one of the guides up front leading the way and another at the back. You go where they go, at the speed they go. We break out of the forest area and go up and down some hills and some small fields. A lot of the trails are dead-ends and there's a fair amount of going back and forth over the same trail (sometimes going in the opposite direction). You're kind of on the side of a mountain, but it's mostly forested and not much to see (trees!). I guess that was fine, but like I said, you're going pretty slow so there's just a lot of forest to view. At some point, you get to trails that are much better maintained. As long as it's not a hill trail that's partially washed out, some of these trails are very nice and you're finally able to get some speed and enjoyment out of the ATV. 10-20 mph here. At roughly the half-way point of our 2 hour tour, you reach an abandoned house. Our guides needed to check out a trail's condition to see if we could go on it, and left us alone here for about 10 minutes. We took some photos of the really great view while swatting away hundreds of no seeums. They took our group photo when they returned, we mounted our ATVs and we were off again. One of the trails had a downed tree across it. We moved it for the guides. Later on while riding another trail, I noticed that rather than cut up a tree that was blocking it, they had just created another trail around the tree (it was not large and a chainsaw and 15 minutes is all it would've taken to remove the fallen tree). Some really good, wide trails here, and one or two opportunities to enjoy some speed on the ATV. A good ATV ride is always a mix of trails and speed, and it takes some careful thought to make for a real good experience. I'd say on the trail riding alone, this ATV experience is like 2.5 or 3 stars. I've had much better experiences. The icing on the cake was the end. We left our guides a healthy tip and one of the guides (the owner's daughter) was talking to the owner. She asked to speak to one of us on the phone. The guy closest to the phone took it and sat there listening while he was berated by the owner for leaving too little of a tip. Imagine the weird sense of entitlement it takes to demand a certain level of tipping -- and how little she must be paying her own guides! While "tipping is expected," what is never expected is you specifying the percentage of a tip. Someone who does that clearly doesn't understand how to run a business in the USA. That left us with a bad taste in our mouths, as none of us ever had an owner demand a bigger tip for a service they provided. And trust me when I say this place isn't cheap and the owner drives a Range Rover. Disappointing.

We searched online for a boat rental company for the Hot Springs Area and Great White Rentals was…read morethe first site to come up. We read the reviews and assumed since they were all so good and their website looked good they were a legit company. We called and talked to a nice lady on the phone a week prior to us coming to visit for a week long vacation with 6 of our grandkids. Let her know we had a pontoon and would like to rent a nice boat to spend 2-3 days on the lake tubing, skiing, and riding around while we were here. I asked about the two nicer boats on the website and she said they had some really clean boats and she could get us 8 in one no problem. So reserved the premium one over the phone. When we arrived the next week they called the day before and requested to be paid the of the amount in cash. I thought this was strange for a company, but agreed and went to back to get cash for the next morning. (First red flag) When they arrived with the boat it was a 22 year old tri-toon, very weathered, and let's just say, well used. (Second red flag) Seats ripped, awning held together with bungee cords and straps, rear ladder was bungee strapped up, horn was broken, so we have a whistle, interior lights broken lenses, radio didn't work, the anchor was an 8 pound mushroom anchor you would use for a johnboat, would certainly not hold a 24' pontoon. The life vest they provided were just as old as the boat. We only had 4 we could use old of the 10 they sent. There's no tow bar to pull from, so the drivers says yeah you will have to tie onto one of the toons, really??? I expressed my frustration with the delivery driver, which went no where, I called the office and talked to a lady who said she had only been answering phones for a few months and had never actually seen the boats. (Third red flag). I asked at this point was this a company or was this just individuals renting out their boats and cabins? She answered just individuals, they don't have an actual office. She advised she would get with the owner of the boat to see if they can do anything but they didn't have any other boats available. By now I'm frustrated but I have 6 grandkids ages 13-8 looking at me excited to go boating and waiting to get on the boat. They could care less what it looks like or if it's going to leave us stranded, they just want to go. lol I go ahead and take the boat and make the best of what we have throughout the day. When they pick up the boat I was expecting a little humility and at least an half ass excuse, but all I get was "sorry this wasn't what you expected, thank for re ring with us though". We check on other rentals in the area the next morning and found that they actually have newer boats and are quite a bit less expensive. I also went back and reviewed their website to see if I missed anything and over reacted. What I found was a couple of the reviews were from the delivery guys family, the delivery driver is actually in the pictures. So I wonder if the 23 reviews are actually real at this point. Moral of the story, don't stop doing research when you find a good website or good reviews. Keep checking around, we paid 730 dollars for a 22 year old worn out boat and motor for 8 hours and could have gotten a 2 year old boat with a bigger motor, for 520 dollars at 2 other rental places right down the road. If you're renting your own equipment that's great, just be upfront about it !

Ok, I wish I had checked HELP before my visit. I was prepared to give them a 2nd chance, it the…read morecomments here ring true to my experience. It appears that this is normal for them and not a fluke. Unfortunate. The biggest problem with this organization is communication. When we arrived? 2 men asked us if we had reservations. We said Yes, a d they drove away with us sitting on the parking lot. After 15 minutes they returned, but turned around to drive off again without giving us any information. I had to flag them down. When I did, we were told to go down to the booth to check in. But there was no one to check us in. There was another family waiting who had been there nearly an hour. Fast forward 30 minutes more and we are finally on the jet skis. They get me on 1st, but they didn't have a life jacket for my wife, so she took lo her as they located one. The young man working there began to yell at me that I had to go on out without my wife. "You have to go!" He just kept yelling! It was no use, because no way was I turning my back and motoring out into the Bay while people i don't know are struggling to get my wife prepared. I don't do that. Eventually she was ready. I gave her plenty of space, which from their yelling appeared to be the concern, and we went out. We had 3 more incidents of conflict with this same guy over the course of the ride. Had the day not been perfect and the tons of dolphins not escorted us, he would have ruined our trip with is mouth. So the ride was a 5 but the customer service was a 1. I'll likely go so where else next time.

Since my last review in 2023, Derek Higgins was promoted to service manager…read more We have had service for both our boat and jetski lifts and Derek and his team have been professionable, responsive, and "happy to help", even in the middle of the busy boat season. I wish I could rate Lake Region Repair's service as SIX-STAR.

Purchased a boat here recently. Honest, communicative, friendly, and fast. Had opportunities to…read moredrop the ball or do things the wrong way and they did not. Very impressed with the servicing and the entire purchasing process. Engine repair guys were exceptional and would recommend them to anyone. Very pleased with the experience.

Convenient and easily accessible location - about a mile off the Potomac River near the 301/Harry…read moreNice Bridge in KG County. The folks who own the Machodoc Creek Marina are knowledgeable, professional, friendly, and helpful. Awesome place to rent a slip, get your boat serviced, or go kayaking, canoeing, or paddle boarding!

What a great place to launch a boat and enjoy the day. We went and rented kayaks, then enjoyed the…read moreviews and weather. It is clean, affordable, easy to access, beautiful and nature positive. A great place for friends and family.

Great boat mechanic for all your boat repairs!!! Provided fast service to get you back on the waterread more

From the owner: We offer…read more Winterizations, de-winterizations, Engine diagnostic's, repair and replacement, Gimbal bearing service and replacement, bellows replacement, Control cable service and replacement, water pump replacements, Jet Ski service and repairs, trailer service's and minor fiberglass repairs as well. You name it we do it with next day turnaround on some service's. We service all makes and models . OMC, Mercury, Mercruiser, Yamaha, Suzuki, Johnson, Volvo, Evinrude, Give us call for your appointment.