We received the most awful customer service at this store from any business in the history of retail. After confirming a 2 hour time frame at 12:44 with an associate to pick up my on-line order, it was closer to 3 hours before I arrived. I phoned from the parking lot and the order had not been filled. I went in the store to see why we were still waiting to be told they couldn't get to it because now it was raining. The associate admitted speaking to me, but denied I gave him a time. I suppose we just talked about the weather. I left without my order, a tank of gas and 3 hours wasted. read more

I do not normally write reviews unless my experience is top notch or lowest on the scale. Unfortunately, this was was the lowest on the scale. It's been over 24 hours since I filed a complaint with Customer Care and supposedly the Regional Manager was going to return my call. I have not heard from anyone. Lumber Liquidators in Bowling Green is managed by terrible leadership. I entered the store on Saturday, January 18th for the very first time ever. The Manager continued to but in while the salesman, Brandon Wilson(according to my paper work) was talking to us. Brandon did a great job answering the questions that we had, and explaining the difference in between the types of underlayment. I returned to the store on Wednesday, January 29th to order the hardwood floor. I presented a check for the order to be placed, and I was asked to show my Driver's License which is to be expected. I was given a receipt and out the door I went. Hardwood finally arrived and I called the store to schedule a pickup on Wednesday, February 19th. Here is where the shopping experience really went South. Jeremy who I had spoken with on the phone was helping another customer, so the Manager had to assist us. I'm not sure he likes or needs to be in customer service. His attitude definitely says no. I presented a check from the same account that they accepted on January 29th as well as a second check to cover the balance. They were not able to accept the check this time. The check wouldn't go through the system, but it went through fine on January 29th. The check was drawn on a local community bank in Bowling Green, and they could of called the Bank and verified any information that they needed. I told the Manager that they accepted the check on January 29th without any problem. He stood there and looked me in the eye and said, I can't accept it. He didn't try to run it again or anything. WOW! After several comments back and forth, I said forget it and give me a refund. Guess his store doesn't need my business. I asked for a number to call to follow up on my refund, and he gave me 1-800-hardwood which is far from the correct number. Keep in mind he is the Manager of this store ....WOW RIGHT!! My refund will be mailed within ten days from corporate. I followed up with corporate office myself to let them know what quality management they have in Bowling Green. Can you believe a Manager would act this way? We all know that every computer system has a work around before you let a paying customer walk out of your place of business without them purchasing what you ordered for them I definitely recommend you shopping anywhere, but here for your hardwood flooring needs! Update: Well today is March 5th and I have yet to receive my $330.00 refund. I called Customer Care yesterday and they were supposed to overnight my refund and it's still not here!! read more

I purchased my flooring at a great price, thinking I was going to have time to put it down myself. I figured out that I would not be able to do it myself because of work after 6 months and I contacted the store. They sent out their installers and gave me a quote. They got me in their schedule and after a day and a half of installation we LOVE the floors. Thanks. read more

Ha, how do you do the 2 1/2 stars? Not sure, but that is what I would like to give like the one before me. I purchased their laminate, at a super price, and found out quickly that 1/8th of an inch makes a big difference. They are a strange company to deal with, I had some trouble with my first order because you have to wait until you receive an email before you can pick up your product, and I was not aware of that, until after the fact, but having said that, I was pretty satisfied with the product, Until....I found out that most of the product is made in China, and they use formaldehyde, at the rate of about 12 x what is allowed in the states, and ever since my floor has been down I have been experiencing difficulty with my voice and throat, it being very raspy at times, and I can just forget about singing....not going to happen. However, I do not know if the flooring had anything to do with those issues or not, it could possibly be connected to meds that I am taking, but it did make me wonder when I heard about the broadcast that Anderson Cooper did on the org. I am going to keep checking back periodically to see if anyone else experiences anything like what I described, oh and there is a class action lawsuit going on in Ca. concerning the high use of the formaldehyde. I think this should concern everyone, as it is not a problem with other manufacturers, we should realize that there is often a price to be paid for buying cheap. read more

Would recommend, Flooring is beautiful and delivered as promised, Used their installers and the installation was very professionally completed, Great people to work with during & after purchase. read more