We just purchased flooring from this store and we worked with Eli and TJ. They were both very professional and took great care of us. Eli is a new store manager there and he gave us exceptional customer service! I have lots of questions about the revised estimate after the measurement guy came out. Eli spent lots of time with me reviewing each line item explaining what the charge was for. It's very obvious that he is extremely knowledgeable about flooring and the installation process. He also was able to accommodate our quick timing so we could move into our new home before Christmas. Stellar job! read more

If you saw my review on The Leak Doctor you know my house is dealing with flood damage (weak). That was phase 1 of getting my dining room floor back to good. Lumber Liquidators is phase 2 (Phase 3: ???) (Phase 4: Profit) So, I drove out to Sanford with a slat of the remaining laminate to see if L.L. might have a match. Something I could use to replace the damaged section. Upon inspection they told me that my product was close to 10 years old--so no... No they didn't. However, they did have several newer models that were similar in color and design and gave me the lowdown on what I could do instead. After walking me through a few options I chose what was in my best interest...250 square feet of the lovely Auburn Walnut laminate. One week later it was in. When I went back out to pick it up, once again I was met with a staff that was on point. All very knowledgeable and friendly. Excellent guest service through and through. Paid my bill, drove around back to their loading dock and got all the new gear, no sweat. Flood damage might be the worst thing that can happen to ones home (with the exception of fire or annihilation by Death Star) so I'd only wish that kinda devastation on the most heinous of my enemies. If that happens to be you (you know who you are) know this...Lumber Liquidators will take good care of you and your new floor read more

LL Flooring - Sanford - Storage/loading dock area--packed with all the flooring options you could ever desire - Flooring Near Me - Sanford, Florida

After several weeks of shopping and discussions whether to go with Hardwood or Tile, and then Engineered vs Solid, we finally bit the bullet, coughed up $20k+ and ordered Golden Teak Solid Hardwood from this store. Our installer wasn't happy with the batch we had gotten because there were too many variations in board widths, which made it hard to lay out. So we talked to the salesperson - Justin. I shouldn't call Justin a salesman. He's got to be their best brand ambassador. He worked out with the miller and got us 125 boxes (yes we were doing the entire 3000 sq ft home) re-ordered and shipped. He made sure they were all from the same batch. Long story short, 2 months later we have our brand new floors and are happy campers. All in all, we had a great experience with Lumber Liquidators. Thanks Justin once again. read more

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Placed order for flooring received everything but one transition piece. Was told it would be in in two weeks. Called the store after 3 weeks told it would take another 4 weeks. Still waiting for transition piece to complete my floor. Total bad service. Don't buy a floor unless it is 100% complete. read more

Horrible costumer service! No wonder the company's sales are going down. I went to buy a t molding and the suggested for me to take more than what I needed (because you can always return it) and when I came back to return it with the receipt they refused to give me any kind of credit for $80 worth the moldings I wasn't going to use anymore. I told them to take them since I can't use it anywhere else, they took them with any remorse. I will never come back to buy any materials from them read more

I was so pleased with my entire experience. The guys over at the Sanford, FL location were personable and friendly - they truly cared. That was the main reason I chose LL over Home Depot. Maggie, the floor measurer, was very sweet and flexible to work with. The father and son installer crew were awesome too! Labor included moving furniture and disposal of old carpet (they swept too). They were nice guys and did a beautiful job! From start to finish, nothing but wonderful service. I would recommend them to anyone and everyone. read more

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Always a pleasant experience with this store. Staff is friendly and helpful (always), and actively try to help you solve your flooring challenges. We were looking for wood flooring from the past to match our floors, and they kept looking for us until they found it. Plus they have a great selection to choose from. Highly recommend. read more

We went to this location approximately one month ago to order laminate flooring for our house. Chris was very helpful in selecting the floor for us and answered all of our questions. We requested to have a measurement in our home and he called the lady on the phone while we were there to schedule it. We were there on a Saturday and he scheduled it with her over the phone for the following Monday at 8:45 AM. So she never shows or calls that day and for four days there was no contact from her or Lumber Liquidators. That Friday Chris called and left a message checking to see how our floorplans were coming along with a scripted message about pre approval for credit with the store. I called him back and informed him that the lady who was supposed to come do the measurements never called or showed up. He did sound surprised and stated that it never happened before and he would take care of it. For about four more days there was still no call from this lady or lumber liquidators. Chris finally called back and I didn't have a signal so a voicemail popped up and I listened to it. He was giving the same scripted speech about how our floor plans are coming along and how I was preapproved for this or that with the store and didn't seem to remember anything about our previous conversation about the no call no show. My wife called him back and informed him of what the problem was and he could barely remember the previous conversation I had with him. So we ended up going with another company who has been great to deal with and we will be having our floors installed in a week. It's unfortunate that lumber liquidators is at the mercy of this woman to do measurements and if she decides she doesn't want to do it, they lose business. Although I can't verify how much they followed up with her to actually get it done. read more

We had a great experience at this lumber liquidators. They had a great selection of flooring, and they actually have it in stock unlike the big-box stores. All the staff was really friendly. But we especially appreciated the help we got from Dasia (sp?). The store was very busy and she remained calm while taking care of each customer and making them feel as though her full attention was on them. She was juggling a lot with customer with returns, phone calls, and people waiting. She handled it beautifully and kept up a high level of customer service and professionalism. She really took the time to explain the different options and help us find what would best meet our needs. We will definitely shop at this store again. read more

Dont buy anything unless its in stock! I got 550sq ft of flooring for my new house which was in stock and i picked up same day. I had to order the moldings and transition pieces which they said should be ready in 7 days. 10 days later i call the store because I've not herd anything, they tell me to call back in 2-3 days.....3 days later still not in but they reassure me they will call as soon as they are in. This goes on until its been 20 days(almost 3 times longer than i was told) after the order was placed. On the 20th day i called and they said "Oh its stilling right here" how long its been sitting in the store and why they did not call is beyond me. My house has had bare floors for 2 weeks because this company has no idea how long things take to order. read more