The experience started positively, as this company was recommended by family members who had…read morepreviously used them. Unfortunately, my experience did not fully meet expectations. When picking up my flooring from the warehouse, a forklift accidentally made contact with the tailgate of my truck. While the damage was ultimately resolved through insurance, it was an inconvenience. After the flooring had been installed for a few months, some boards cracked at a joint when a dresser was moved across the floor. I believed this issue would be covered under warranty, however, despite several attempts to request an inspection, I have not received a response.

The installation team did well. However, there were significant issues with communication and the…read moreaccuracy of the quote once crew was on site. Despite requesting a quote for the entire home (email stated 100% of my home), one bedroom was omitted, resulting in unexpected significant additional costs I was not prepared for. One of the owners visited the site after noticing they were short material, he remeasured, and began yelling, blaming me for not noticing the error in the contract where "BEDROOM" was listed. if that is the case, why did he list "living room", but the dining room living room were completed. this was in addition to have to get 2 rooms re-leveled I agreed to the extra cost on the relevel of the 2 rooms. This caused considerable frustration and unplanned cost, I did agree to let them finish the job since majority of the instillation was complete. For future reference, it would be beneficial if the company could avoid getting defensive and include a detailed floor plan diagram in their quotes to prevent such misunderstandings and added cost.

I trusted this company, referred by a close friend, but it became a nightmare. Dustin Chandler gave…read moreme an estimate and said at most five leveling bags might be needed, and that I'd likely get a refund since most people don't need leveling. Once the floor was torn out, they demanded 35 bags, and my cost jumped by over 50%. At that point, I felt like I was being held hostage. They told me if I didn't pay, they would leave me with an unfinished floor. I was completely stuck. Even if they had asked for 10k more, I would have had to pay. The drilling was extreme. Recessed lights came loose and fell out. Some vents fell out, and others were left hanging, turning the first floor into a mess. I had no warning this kind of damage could happen. When I couldn't get help from the staff, I contacted the owner, Celeste Carr, expecting some resolution. The worst part of this entire experience was speaking to the owner, who told me I was being offered only cents on the dollar as a courtesy, which I declined given what I had already paid. Instead of helping, she justified everything and told me I should have read the fine print. I felt betrayed. My advice: read every line carefully. This company leaves you without options once you're in. I fully expect the owner will respond with a fabricated story, but I stand by my experience.

I've been in an out of here for the last several months trying to piece together our remodel…read moreprojects. The team here is so great. Super helpful and knowledgeable of all the things. I'm very indecisive but they have helped me pick and choose based on my feedback. Also, they can order anything you want or need! I found a beautiful selection on Pinterest and they ordered for me at no additional fee. Their showroom is great. They have tons of products and options displayed so you can get a better idea. Their pricing is comparable if not better than their competitors. They offer installation at a very reasonable price. Before install, they come out to quote but what's even better is they put together a project plan outlining the project area, colors, products, "trouble spots" etc so everyone's on the same page. We have NOT yet had our options installed but for shopping they've been great. I'll be back for install update!

I recommend Wall to Wall Flooring Specialist. I love the look of my refinished floors. The three…read morebedrooms, hallway and living room look fantastic. The pricing is good. The customer service great. I am thankful!

I highly recommend Wall to Wall Flooring Specialists. They are knowledgeable, reliable, good…read morepricing, great customer care and selection. They were on time and cleaned up after the job as well. Have used them several times over the last many years and cannot say enough about their work

The cabinets are horrible had to call to get my hardware for doors, they told i screw them when…read morecame. They had a contractor who put in the granite that put 2 pieces that has to be repaired twice. I them put in 2019. They are falling apart. I had to get them fixed several. I called they said the said they repair even though they promised I have told people don't use them.

in the beginning, they made promises that they couldn't keep. no communication. I have to keep…read morecalling over and over again and still don't get any answers. Apparently they have let go the salesman who was originally "helping" me, but no one followed up with me. I've have had to keep calling and still don't have a date for the. cabinets to be done. it's been a nightmare for the last month. they keep sending documents for me to sign with no explanation as to what changes were made or why I need to sign them. they make you pay everything up front, so they have no incentive to actually do the job. stay away from them!!!!!

I waited a long time to leave a review. But after looking at the countertops for 10 months, I just…read morecan't say they did a good job for all the $$$ spent. I had the counters in my kitchen and guest bath replaced with quartz countertops. The first time they arrived to remove and install the new tops they took out the counters and went they brought the new ones in the edges were the wrong cut. They had a straight edge and small bevel was listed on the quote. So, they had to leave and we had no countertops until they were recut. Not a great start but if the installed counters were perfect, I would not have cared. When they installed the counters the bath and half of the kitchen did not need any seams and they look perfect. The problem is they "had" to put in 2 seams to the largest run of counter. Advised this was due to the size of the elevator in the building. Never offered to hire a lift either. What we ended up with is 2 seams that are clearly visible on the most used sections of the counter that I see all the time. The seams are not perfectly level and the sealant they used is slightly darker that the very light color of the counters.

Love love love my recycled glass countertops and the service Meg provided. When we bought the wrong…read moresink for the install she found us a much better quality one with a vendor she knew. When I had questions she answered them quickly. I wanted one large piece with no seams and that's what they did. It was an easy and efficient experience with the installers as well. They did make some wall scuffs, but those are easily fixed and most likely because I requested one large slab, but I would do it again.

Here to look at some flooring for my house. The guys in…read morehere are super friendly I love their country accent. They've been in the business very long time and have seen it all. They gave me a lot of good advice. The prices are good here and they don't leave you to wonder they tell you exactly how much it's going to cost on each piece of tile or laminate flooring. The total price on each piece is what it cost to buy it and install it. Easy. Although they didn't have the color that I wanted I'm hoping that they can order it. I'll come back and post an update.

Terry offered me carpet at price that even big box stores couldn't beat. Then he had Marty install…read morethe carpet on a difficult stair case the day after the carpet was delivered. Great service and a great price, rare these days, in my experience.

I am so happy with my new kitchen countertops, sink and faucet put in by Granite Transformations…read more Cindy who coordinated the whole process, was a delight to work with. Luis who installed everything was professional and nice. He did a wonderful job and cleaned up after he was finished. I highly recommend.

I love my kitchen now that it has literally been transformed by Granite Transformations. I had a…read morequartz slab backsplashes and new countertops installed and they look fabulous. The process of working with Micheal and then getting the template was easy for the final install. I am especially grateful to Juan who installed everything in such a professional manner, even though it was two person job! Especially, when my plumber bailed on me the day he was to disconnect my sink and cooktop. Juan was the perfect person to save the day. He had such attention to detail and a pleasant personality to work with over the 2 days. I highly recommend using Granite Transformations!

Stopped by here on a Saturday and they were supposed to be open 10am-4pm. It was around 1:30pm and…read moreno one was there. There was no sign on the door explaining the closure. It was ironic because we had just come from another flooring company who was also closed when they were supposed to be open, but they at least had a note on the door saying they were closed until Monday due to an unforeseen roofing issue (and we did see people on the roof). It's common courtesy to let your customers know why you're not open when you're supposed to be. Needless to say, they will not be getting our business because it would be hard to trust that kind of company. We did call before going to any other locations that day.

It was great reviews that led me to Floors & Tiles, and now I am adding my own. Ray from the…read moreCasselberry store is fantastic. He has great recommendations and plenty of unique, beautiful tiles at a good price. I am a very indecisive person, and Ray was always patient and professional while I wavered back and forth trying to make up my mind. And he is never pushy. He seems to genuinely want you to be happy, no matter how small your tile needs are, and isn't just about making a high-dollar sale. I will definitely return when I start my next remodel. Thank you, Ray, for making tile shopping a fun and pleasant experience!