Amazing, patient, thoughtful, and just damn good at what he was doing! Stephen Lewis was just what…read morewe needed to help us find our forever home. I highly recommend because I felt like he really worked for us. Never gave me lip when I found a stupid reason for not liking a house or just saying it didn't feel right. He suggested homes that were in my specs for both cost and preferences. When we made an offer he was always fast to get it out and the paperwork was always accurate. Getting inspectors and professional to give quotes for any needed fixes was always done fast. Fast is very difficult in Mountain Time! When we finally found THE house he was with us every step of the way and checked on us after it was all said and done. Working with him was a great experience.

This brokerage, especially Stephanie Crain has done a very poor job of representing our new…read moreconstruction contract at the Preserve at Bison Ranch in Showlow. After finding out that our new home foundation was turned 90 degrees so that our backyard would now stare directly into the neighbors backyard, she removed our agent Chelsea Slade from her post. She then spent about 5 minutes trying to make us feel better about the situation before basically telling us to take it or leave it while at the same time telling us that another contract term that provided a deck expansion was going to cost us extra. She then presented a letter from the developers attorney that they were canceling the contract due to a clause that states if there is a disagreement that they could cancel. The way this happened so fast tells us there is more to this situation than we know. She does not have the ability to problem solve but just cut ties as fast as possible and probably has a problem dealing with men. Beware of The Preserve and their representation and their one sided lengthy contracts.

I recently purchased a home in Lakeside, AZ. See picture below of the view from my front yard, it's…read morebreathtaking. This company helped me realize my dream of owning a home, on a large lot, in Lakeside, AZ with an unobstructed view of Rainbow Lake. I'm grateful. The agent I worked with, Emily Hayes was personable and professional. I sincerely felt she always had my best interest in mind. Emily understands the importance of great customer service. For example, whenever I had a question, I would call or text Emily and her response was immediate. Her combination of providing great customer service, her knowledge of the area, as well as her professionalism made my buying experience as good as it can get. I can't imagine using anyone else than Emily Hayes for my Real Estate needs in the White Mountains; she definitely exceeded my expectations.

Why I choose Lindsay Peters of Frank M. Smith & Associates to sell my house…read moreMy goal in selling my Pinetop home was to realize the most profit from the sale to find a better suited home in an adjacent community for the next stage of my life. Why I am thankful I choose Lindsay Peters: Lindsay gave me constructive advice on how to make my home more desirable to a buyer with staging advice, repainting one of the bedrooms to a more neutral color, which cost me only minimal dollars and a small amount of time. She took lovely pictures of my home and also used seasonal personal pics of mine  In the listing. Placing my home on the local realtor tour which provided me with other community realtors' honest opinions of the pros and cons of my home was a bonus and a very helpful service. I loved that she sent me feedback surveys after every showing providing timely input of what buyers wanted.  Within 90 days of listing, when it came time for negotiations of an offer, she assisted me In securing the sale for the amount I needed. Lindsay was very professional, responsive to my many questions and happy to assist above and beyond in the sale of my home. She had a long list of reliable professionals in the field of repairs, cleaning and moving services, etc that are needed by a seller during the process. I highly recommend her and Frank M. Smith & Associates.

Elizabeth Keller!!!!!! DO NOT USE HER OR THIS AGENCY! Liz watched my property in show low for two…read moreyears. Two trees died, bbq was so very disgusting and carpet was full of pet hair. I also had to rent a property until Show low renters were out of my house. The rental had black mold in washer, a bag of dog food spilled all behind washer (smelled terrible), patio full of spider webs, floor so greasy I was sliding. Here is the best part, I left my Dyson vacuum at rental, called to let her know I left it behind in the rush of being told I have to be out of rental by 10:30 am (weird), she responded and said there was no vacuum. Only 3 people had key's after I vacated.....LIZ, the cleaning lady?, and carpet guy. I reported her to Duane her broker who could have given 2 hoots. He took her word for it and nobody cared about the $500 Dyson vacuum that someone now owns. YOU ARE ON YOUR OWN WHEN LIVING ON THIS MOUNTAIN!!!!!!! Go to Facebook for videos

Buying a home on my own for the first time (but not a first-time homebuyer), and buying for the…read morefirst time in AZ, I expected this process to be different than previous home purchases. Because of that, I expected to ask many questions along the way. I searched for an agent who would be a good communicator, honest, and informative. Unfortunately, the realtor I got with WestUSA Pinetop was not that. About halfway through the process, I learned I could have fired the realtor, but was concerned I'd lose the house. Hindsight, I should have moved on to another agency. The interesting thing is that in researching the agent, I found out that they have a lot of success selling homes, however, they are limited in buying homes. I also find it interesting that for as long as this agent has been in the business, there are no reviews on this particular agent. That could be good, or bad. The agent I worked with was communicative only in the way that they shared when documents were ready, or where we were in the process. But the realtor wasn't available for deep questions or clarity. The realtor was also very disorganized and distracted. They seemed to have a lot going on in their life and I was just one more thing. There were a few steps in the process that were exceptionally stressful due to lack of communication. Writing the offer was also more complicated than it should have been. I believe it was because the realtor was not in my corner. The assistant was also less than friendly. In an email communication, there was a false accusation against me that painted me in a bad light. This is unprofessional. When calling the office with a couple of questions, the person who answered the phone sounded irritated that I was calling, sighing heavily and not offering any other information or expanding on answers. She was short and curt. Not friendly or helpful at all. While I had a lot of questions along the way, perhaps my expectations of a professional, attentive, and communicative agent were too high. I thought that since I was making a huge purchase, spending hundreds of thousands of dollars, and being alone and new at this, I would be able to have a professional who would spend some time explaining legal documents, providing me with rich information, and attending to my concerns in a reasonable time frame without judgement. I got very little of that. Because of this experience, I'm thinking of selling the home because there is a lot of negative feelings around the home now, but I surely will never buy another home again. The experience with this realtor left a bad taste in my mouth, and I would not recommend them, or this office, at all.

We decided to move to the White Mountains and had heard great things about Mountain Pines Realty,…read moreso we contacted them regarding a rental, both Larry and Lori were very professional, listened to what we were looking for and found the perfect rental. We lived in 3 rentals, each one a little bigger, then decided to purchase a home in Show Low. Larry and Lori helped us find the perfect home. They were professional, all the homes were very clean and well maintained, we always got back our full deposits!

One star is one star too many. I can confirm a prior review, in that they will look for any way…read morepossible to keep your security deposit and charge you additional fees after vacating a property. So if you decide to rent with them, even after seeing all these terrible reviews, just kiss your money goodbye.

Ryan was timely, professional , capable and did an additional propperty inspection because he fixed…read moreour problem so quickly. We will be using him again and recommend him to others.

Ryan was awesome! I had an unexpected issue with a light fixture and he was very quick to respond…read more He gave me several options for the repair and provided estimates for each option. I am very happy with the results and will be using Ryan again for future projects and repairs

We found Liz to be very knowledgeable during a complicated realestate transaction we were involved…read morein. This made the process go so much easier than we could have imagined! This lady knows the home markets and cares about her clients for sure! Highly recommended!

From the owner: REALTOR and Property Manager in the White Mountains of AZread more

We had a terrific experience selling a home in Taylor using Erin Amos as our agent. We reside out…read moreof state, so we relied heavily on her for advice and expertise throughout the process. She provided excellent comparable data, she put us in touch with local contractors when needed, she was very responsive to our questions, and she helped educate us when needed. We were extremely happy with the service she provided, and would highly recommend her.

Erin sold our home for full price, in 4 days! She developed a winning strategy and executed it…read morelike the pro that she is. Enough said!