Warning to anyone thinking about getting a loan with this company. They will stall repeatedly, make promises they can't keep, charge you for an appraisal fee and not refund the $ after they lied and failed to meet deadlines. Our loan officer lied on our loan application and listed we had a bank account with Bank of America with a balance of $45k. We have never banked with Bank of America. We don't know where this information came from. Loan rep will not take responsibility for his actions. He gave us a fake pre-approval two months ago and still nothing. We almost lost our escrow money due to his negligence. They did the same thing to my brother who was trying to refi last year. Took his $500 apprasial fee and he has nothing to show for it. He waited 2 months for a refi to be approved and nothing ever happened. I have never had to deal with a group of people so unprofessional in my life. I will be reporting them to the Nevada Lending Mortgage Board as well as Better Business Bureau. I would leave a Facebook review, but I don't have the option...wonder why? SHAME ON LOAN DEPOT for taking our money, especially during these difficult times. We are out over $1k in fees alone because of their inability to do their job in a timely manner. My realtor has worked her butt off and now won't get paid for her time because of this terrible 'loan' company. The sellers our out two months of waiting around for the lending company to do their job. Please share this message with anyone even remotely thinking about getting a loan from this place. I don't want anyone else to go through what I have. Loan Depot will probably delete this comment, so take a screenshot. PM me for more details. read more

Worst lending corp to deal with EVER! Mosi Gatling was an absolute joke. She was rude and not helpful. Every time we asked a question, she acted like we were really putting her out and she treated us as if we were idiots (we are professionals who have purchased many homes). We could not wait to get her out of our life. We had no choice but to use this lender due to the builder - otherwise we would have walked. Listen to the negative reviews... they are spot on!!!! read more

David Yurovchak is a terrible loan officer. He takes forever to respond to you (1.5 month to get you a loan worksheet). I repeatedly told him in email and in person that I wanted 10% down with two loans. What does he ask me one month before the closing? Did you want to put 20% down or get two loans? WOW. They take forever to process the paperwork and David is too busy to pay attention to my needs. I told him at the beginning of March, I only want to pay 10% down otherwise I'm going with another lender. I told him to give me a worksheet for two loans. 1.5 month later, he gives me the worksheet for two loans. I even told him in person, 10% and two loans. End of May, he wants to confirm whether I wanted 20% down or two loans. Day before the scheduled signing, if I hadn't called American West to confirm the signing, I would've have even known that the loan docs were not approved!!! Then I hear from AW that the reason why there is no signing is because I changed my mind and said I wanted two loans. Not only is he incapable of managing his workload and providing decent service, he is a liar as well. They also deducted hundreds from my lender credit because of the loan rate lock extension (required because he took too long!), he didn't even call me to address my concerns. I told his agent that he doesn't need to call me if he's not going to give me my money back, and he never called. iMortgage has merged with LoanDepot. If you do any loans with LoanDepot and you see the name David Yurovchak, save yourself the trouble and go with another lender. read more

Trevor Kengle is the best! From the moment we started our cash out refi to the moment we walked into the bank with masks on telling them to give us all our money, the process was smooth and straightforward. Trevor answered all of our questions along the way, always quick to respond and super knowledgeable no matter what we threw at him. Totally recommend Trevor and LoanDepot. We paid off our credit cards and cars and got a 2.875% even with less than perfect credit. read more

My overall feeling about the whole transaction is "almost not worth it". My original reason for choosing you guys to refinance my home is because I used you guys on my last house and the process was smooth. This time the process was anything but smooth. I originally applied through your website indicating that I was interested in doing the VA IRRRL program. I then got a call from Cody Rogers and we discussed the IRRRL and how it didn't require a credit check, income verification, or anything really, it was just a streamlined process to lower my interest rate. At that time I was presented with my rate estimate and I was blown away with my option to pay it down to 2.25%, seriously no one else in the industry could even come close to that, and to be honest that is the only thing that made me put up with the chaos that ensued from the rest of the process. I agreed to the estimate and moved forward after many calls and not much as far as call backs. I was told multiple times I would be called back before the end of the day or sooner and almost every time the day would end with no call or any contact whatsoever, leaving me in limbo as to whether my question or situation was even being worked on. I decided to move forward and start working with fletcher small. I'm not sure if the VA IRRRL program is a new thing that people are getting used to, or if Fletcher was just new to it, but it seemed like every time I had a VA specific question, he had to confer with his manager or Cody and again would have to call me back, he was a bit better on call backs than Cody, but not by much. Be that as it may, I was told there was a good chance that I would be able to close by the end of June. That came and went, and I was told July 6th would be the date, then on July 1st, I was told that for some reason they needed to verify my employment and that the only way they could do that was with a pay stub. Keep in mind I was told that no employment verification was necessary for a VA IRRRL. So I had to, on my day off, drive and hour to get my pay stub from work, and email it in. So I did that so that we could close on the 6th. I was then told the next day...two days before a major holiday...that the pay stub I gave them was to old, even though it was literally my most recent pay stub because my current pay period wouldn't conclude until the following day, AND since it was a holiday on July 3rd because the 4th was on Saturday, I wouldn't be able to get them that pay stub until at least July 5th. So I got that to them, and was told there's no way we could close on the 6th. maybe the 7th or 8th....well I called and verified they received my paystub on the 6th and I was told that we were good on my employment verification, but they couldn't verify my wife's employment, because the number I gave them for employment verification for her is showing she hadn't worked for that company since 2018....Well the funny part about that is my wife isn't employed at all and I never gave them any information to verify for her. After they received that revelation, I was told I'm good and we would get set up for signing docs. I purposely decided not to pay my current mortgage company because I was told we could probably be able to close before July...I literally almost had my mortgage company report a late payment on me because you guys blew your projected funding date by half a month. Its astounding to me that not only is there a serious communication issue between your loan officers and your customers, but with in your own company and between your company and the company you contract to close your loans...I have purchased, sold, and refinanced homes 9 times now and I have never seen a process so disjointed and ambiguous, no one knew what was going on at any given time. Its now the 22nd of July and I just received my Marriage certificate back from title because they funded the loan with out verifying our marriage, and needed me to overnight my marriage certificate to them on July 20th or else they could cancel the funding...seriously? Oh I'm sorry I almost completely forgot to mention that on my VA IRRRL refi that my credit was checked not once, but twice on a loan that does not require a credit check, and more over, you guys even had the audacity to charge me a $20 credit report fee for the credit check that wasn't even supposed to happen. I was told that those would be taken care of and that they would be removed from my credit report as hard inquiries, but at this point I'm not going to hold my breath that it will ever happen. I would love for someone other than Cody or Fletcher to call me for a nice follow up conversation at your earliest convenience. read more

We had a great experience with LoanDepot's loan origination team! David Yurovchak who works out of the Jones Crossing office at America West did an awesome job helping us get our loan funded by 10/31 so we could close our purchase. They did a great job explaining our loan options and answering our questions during the loan process. We are very happy with the service we received from David Yurovchak and his team! read more

My husband and I worked with Brad Faunce on our first mortgage loan. He was professional and prompt with follow up. He took extra time to make sure we understood all of our loan options and we always felt like he had our best interest in mind. read more

Two words ! Zach Gemmill ! He helped me and my boyfriend buy our first home here in Las Vegas . We moved out here from CA and loan depot was referred to us by our realtor . We had such a great team, Zach was amazing he was there from start to finish . He was there whenever you had a little question he never made you feel like a bother and he was always so willing always asked if we had any questions he explained the process from start to finish he went above and beyond honestly ! Us being new to Las Vegas and not knowing ANYTHING about the home buying process Zach made it so easy and just explained every little detail which is what we appreciated the most ! We ended up closing escrow this month loan depot was great ! Thank you so much Zach ! read more

I wish I could give more than 5 stars! I cannot say enough kind words about David Yurovchak and Marianne Jones. This is the second home that I have financed through Loan Depot and both times were absolutely amazing. As a new home buyer you have a billion questions and Marianne never made me feel like a bother and always walked me through everything until I understood it in it's entirety. David and Marianne are extremely responsive, trustworthy, professional, thorough, and the list goes on and on. Financing my loan through David and Marianne at Loan Depot was hands down the best decision and I hope to work with them again in the future! read more

I would have gave them a zero but there are some talented ladies in the office. I was referred to them by American West homes. I turned over my financial records and was told everything was ok. I deposited money with the builder based on their recommendation. Less than one week before closing I was told I needed $20,000 dollars more and if I didn't have it to borrow it. I lost the house and my down payment. If you use this lender beware. read more

We had a great Experience with Loan-depots team. My realtor gave me contact information for Marianne and she was extremely helpful from the get go, she would always answer my questions (which were a lot) right away and she helped me understand all the lingo which at times can be very intimidating. As the loan process continued I got to work with other members of the Loan-Depot team but Marianne always let me know I could still contact her with any questions I had, She helped us look for the right kind of programs to get the help we needed and they walked us through every step of the way. All the people we worked with at loan-depot were always helpful and would get back to us right away with answers to any concerns or questions we had. Debbie was also great and very easy to talk to and get answers from, I cant even express how thankful we are to have found them, we just got the call that we will receive the keys to our new home today! We had previously tried another company but they were just so impersonal and didn't do as much to help us or even understand what it was we wanted, Loan-Depot was definitely the right choice! read more

If your looking to waste a lot of time and get the run around for over 2 months then at the end get lied to over and over then this is the company for you. My wife and me spent a ridiculous amount of time providing this company with information and letters, Some multiple times for the same information due to staff that is sub par to say the least. Half way through the process the loan consultant we started with left the company and turned our file over to another staff member which wasted even more. At the end they claimed we could not be approved due to lack of 2 year employment history which we explained over and over to them. Discouraged to say the least 5 days later I received a letter from them with a completely different reason for denial. This was a huge waste of our time. Sadly the reason I chose them was the agent I started with was the one that did our first mortgage when we moved to Vegas 2 years ago. Now I understand why she left. Beware of the lies and lack of urgency this company practices. read more