I switched to this CU from All In. I was hoping for better service, but this place may be worse…read morethan All In. I was trying to make an online purchases, they sent/text me a verification code to verify it was me, I put the code in, and the card was declined. However, when I went to the Navy app to check my balance and transactions, they claimed the transaction went through. The transaction did NOT go through on my end or the airlines ends. When I called to dispute the $1700 transaction because it DIDN'T go through. They informed me it can take up to 120 days to get my money back. I don't have 120 days to fix YOUR screw up. I need to buy the tickets NOW. These people were NOT helpful when trying to correct their wrong doing. Back to All In I go. I highly recommend any other CU over these guys. I want to add: All In will replace any disputed funds back into your acct while they investigate. Navy refused to do that.

Been with NFCU for decades and nearly 10 since I retired from service. Always amazing customer…read moreservice, branches are always nice, and the rates for loans are VERY hard to beat. I'm surprised by some of the negative statements as all my family and many friends use NFCU and wouldn't dare go elsewhere. Always great. I've been hacked twice and NFCU was quick to stop the stupidity, take control and issue me new cards, get my funds restored VERY fast, and get us back to normal. During shutdowns, we are always covered. Find another bank that does all that.....and does it well. :) Always NCFU here. -Eric

I've had the pleasure of working with the Halvorsen team for nearly 9 years, through three new home…read morepurchases and one refinance. Each time, they've gone above and beyond to make the process smooth, transparent, and stress-free. Their consistency, professionalism, and genuine care have earned my trust, and I wouldn't hesitate to recommend them to anyone looking for a reliable partner in home financing. Thank you Daniel and team!

As first time home buyers purchasing a home from across the country Shea and Andrew and the rest of…read morethe Halvorsen team were very knowledgeable and helped make the loan process extremely smooth. A lot of questions were asked and were thoroughly answered and explained. The digital presentations they provided really allowed us to see how the numbers work and also showed different options (for example difference in monthly payments with 0% down versus 10% or 20%, rate buy down options, etc.). Their communication was on point and we could tell they work closely as a team. We would definitely use them again and will be recommending the Halvorsen Team to anyone we know. We can't recommend them enough!

Nice clean cut business like bank personal! Pleasant and professional! I always go in there even if…read moreI have closer location I always choose that one. Thank you guys!

It take more than 20 minutes of phone time to talk to a real person so I can find the branch Number…read moreso I can insure a notery and cd officer is available when I plan to arive in Jacksonville since there are no branches in St Augustine. The phone system is not user frendly and waists way too much time!!!! The Bank services are great but their phone system is terrible!!! might as well not even have a phone service just either they are there or they are not. the drive is almost lesst time spent

Rae Drake at Envoy made this extremely stressful life event so smooth for us. She answered all our…read moresilly questions, early mornings and late nights. She really motivated us to get through it and never give up. She even showed up to the closing with a huge hug. She really cares about her people, and it really shows. LOVE her

I have owned 4 previous homes and never have I had such a smooth closing. My realtor Ashley was…read morethe best. The team at Sharp Mortgage were unbelievable. They made everything flow. The closing journey was easy and I recommend having this team behind you on your next or first home purchase.

Best Mortgage company in Jacksonville. Owner has been in business for 33 years! Great team and…read morealways trust referring people to Sharp Mortgages.

Going on 30 years now, I'm Supremely happy to be a member of NFCU since 1988! This location near…read moreTown Center in particular is IMO one of NFCU's showcase branches- beautiful facilities and love the 24/7 access to 2 ATM machines including my most often used drive through ATM! It's a rarity that I actually get in the teller line nowadays since the NFCU app is pretty robust to do check deposits with a snap of a photo as well as easy $ transfer from/to any NFCU accounts. I have been very happy with my past engagements with NFCU's loan (mortgage, auto) departments and like the immediate responsiveness of their credit card fraud department when they flag potential fraudulent transactions. I do miss that NFCU no longer has coin counting machines (allowed customers to have their coins counted and deposited directly into NFCU accounts) in any of their branch locations.

Very large, new, beautiful bank. Everyone is friendly and eager to assist…read more Tellers are quick. Even the drive-thru moves quickly. Had to use a credit card to convert to a cashier's check and it was painless and easy. You can never go wrong with a good credit union. Recommend highly!

They do not try to sell you home. And if you get a showing they don't even cancel with you so…read morethey're just trying to control your days which is only happened approximately seven times. They are just trying to get a fee so you cannot sell your house

This is a small mortgage company compared to the big banks. We used to have a mortgage with BofA…read morewhich got sold to Everhome in the last few years. We did end up refinancing to a lower rate and everyone was very professional- so no complaints there. My only wish would be for them to have a better technology base-- you can make online payments from your own bank but they don't have an electronic system of their own (they provide printed payment coupon books!). The website is not very feature-rich- you can get a current balance but that's about it. Additionally, I am in the process of considering getting an equity line and they do offer competitive rates. However, unlike other banks that issue a debit card for the equity line (which can be used in retail stores), Everhome will issue a paper check of the funds which you request from your equity line. So it's not very user-friendly.

Your ENTIRE team was great from start to finish. My loan officer was brilliant and extremely…read moreaccommodating. When shopping around for houses, you and your team were always willing to provide a clear picture of where the houses stood financially and this was instrumental in helping me narrow down what worked and what didn't. You guys exceeded our expectations and we would HIGHLY recommend The Heckman Group!

From the owner: $15,000 Down Payment Assistance $2,000/yr Tax Credit…read more$500 Community Heroes Credit We handle FHA, Conventional, VA, & USDA mortgages. Ask us about Offer Accepted and the $2000 per year Mortgage Credit Certificate program

I have used TrustLine Mortgage for years for both my personal properties and investment properties…read moreand they provide superior service. They are exceptionally responsive both in the pre-sales initial qualifying process and then of course during the actual purchase process. I had used them when I was local in Jacksonville but I recently moved out of town and I still used them for a new home and everything went great, I now have a beautiful new home thanks to TrustLine. As far as the other negative review about not knowing where a closing is, that is clearly the Realtor's responsibility, not your Mortgage lenders. TrustLine worked great with all parties, my Realtor, Insurance agent and myself. I look forward to working with TrustLine again in the near future for my next investment property!

Worst service in Jacksonville, I would highly recommend not using this company. The biggest problem…read morethey have is lack of communication! They don't talk to each other in the office and they don't let their client know anything! They didn't even tell me where the closing was. My wife and I showed up at their office and were informed the closing was somewhere else, luckily it was in the same building. Everyone I had been dealing with were out of the office when my closing was scheduled, and no one even stopped in during the process. I used them to try and keep my business local, should have used and internet company. Never even got a thank you for my business. And the bonus to all this is they lost two pieces of sensitive information, including a copy of my w-2. If I have any issues with identity theft I will be asking them how they plan on fixing it. Would not recommend to anyone!!!!!