Doug has tuned my baby grand piano several times with no problem but the last time he tuned it, I…read morenoticed after a few days that the soft pedal was detached from the piano. Since I only play it occasionally, I did not notice it. For some dumb reason, I didn't contact him about it. I recently contacted him to tune it again. After several days, he responded and we set up a day and time. I waited all day for him and he did not show up. I called him and texted him but he never responded. Very very unprofessional and he broke my piano.

As a gift, we hired Doug to tune the piano of a relative. The piano had been moved to a new…read moreresidence over a decade ago, and hadn't been tuned since. It sounded 'off' and we knew it was time to have this addressed. I contacted Doug via email giving him specifics on location and piano type and asking for a 'ball park' cost to tune. He replied about an hour later to let me know the usual price to tune is one hundred seventy five dollars, and informed me that if a piano has not been tuned in a very long time, it may require a second tuning to get back into proper pitch. He also made clear if it were in need of repair that would be an additional cost. Prior to tuning, he does an inspection of the instrument to determine the state of hammers, strings and so on after which he is able to give an accurate quote. He also let me know the fee for this inspection and his time is ninety five dollars should we decide at that time to not move forward with the tuning. If we did move forward, the cost of the inspection is included with the tuning fee. We scheduled a time to meet him at our relatives home. He called about a quarter hour before the planned appointment time to let us know he was a little behind schedule, and arrived about 30 minutes later. He was professionally dressed, carrying his tools, wearing a mask. After quick introductions, he headed straight to the piano. There were many questions asked, and he answered them all and seemed to enjoy the conversation. During the inspection he found the piano be 1/2 pitch out of tune and would need to be tuned twice. The first time to correct the pitch and 2 - 3 weeks later, a second tuning to assure accuracy of pitch. During the tuning process, one of the base strings broke. He let us know the cost of a new string is fifty dollars and the cost of installation is seventy five. We ordered a new string through him and he let us know once the string was manufactured and in his hands he would contact us to schedule the install and second tuning. The entire process took about one hour. As he came to us, the round trip, plus work done, was around 3 hours of his time. Playing the piano after that first tuning was a huge improvement. After about six weeks of not hearing from Doug, I sent him an email asking if the new string was in hand, would he please give a call when convenient to schedule the install. He responded within 4 hours (on New Years Day) and called next day to schedule. We were not present during the installation and second tuning, but all went well. Our relative plays for pleasure, not a professional and although the cost to tune a piano twice and install a new string was costly, we feel it is worth the expense. Especially during this time of pandemic, creating moments to enjoy yourself is high on the list of priorities. Doug is a professional businessman, knowledgeable about his chosen career and we are satisfied with his services as rendered.

Kris has taken care of my pianos for years now. They truly understand each instrument's unique…read morevoice and how to keep it singing! They worked on my 1894 Steinway upright for several years and then sold me a wonderful 1921 Steinert baby grand from their private collection. They visit twice a year to keep it singing like an angel. Thank you, Kris!

Kris is the best. We've had them service our piano twice, and the latest time it came out sounding…read morelike a different instrument. Our piano is a family heirloom, and it's played regularly by a proficient pianist. Words cannot fully explain what the improvement in the instrument symbolizes to us. The best I can do is to say that it sounds like it's genuinely happy. Kris is highly recommended and always welcome in our home!

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

We bought a new hybrid Yamaha…read more The piano itself is a great instrument. I was allowed as much time as I needed to experiment every instrument in the store I wanted. The price of the piano was acceptable by market standards. The purchase was a trade up and we were given a fair offer for our old piano. Last but not least, the staff is very pleasant to deal with. When the time comes to purchase a concert grand, this will be my first (and very likely the only) stop. Looking forward to that, because it will mean we're rolling in it.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

I hired them to move me from East Providence to North Smithfield in early August, they were…read moreprofessional, courteous and there were minimal casualties, particle board cube shelves weren't made to be moved. LOL. They were on time & finished as scheduled, great value & I'd recommend them! I hope never to move again, but if I do they'll be my first call!

I contacted this person because the yelp reviews. This man try to tell me that it was $200 an hour…read moreand he sent me a quote for $194 an hour. I said sir the quote you sent me says $194. So he said I don't know what you're talking about but it's $200 an hour and told me that it wasn't him or it was someone else. I said your names right there on the quote. He still interested that it wasn't him and the quote was wrong. I said sir have a good day and I hung up. Now this is my first time actually using a moving company so this is why went on yelp to read reviews. I'm moving like quarter mile up the street from where I live now and the moving prices are expensive. I good a price from someone who not gonna rip me off.

Hard working workers cleared all of the furniture out our home in short order. Two dumpsters were…read morepacked with care. Items which could be given to charity were carefully separated out.

Their estimate was quite a bit lower than the actual cost, even though we packed everything and it…read morewas ready to load. The movers did not seem to be well trained. Some of them were clearly inexperienced. They were very inefficient with time (moving one single box by hand at a time, instead of loading a few more in a dolly). They did not lift boxes in such a way that would be safe for their own body, as well as our belongings (jumping down from the truck while carrying a big box). The movers arrived on time, were courteous and fair with their hours, but ultimately we feel that the business owners need to provide more training to their staff. If we were to move again, I would go with a different company that has a more solid record on efficiency and training.

So, so, so flipping great even though we had to move the night of December 23. Kind, patient,…read morepolite and helped us get our sh!t together in a couple places we had NOT. The move wasn't planned or permanent so we look forward to seeing them again for the move back. Such a solid value for the money, they treated us like gold.

I would highly recommend M&M Moving! The moving process from start to finish with them, was very…read morestress-free. We moved a 3 floor townhouse worth of big ticket furniture, boxes, and other odds and ends (such as an elliptical machine) near New Hampshire, to a 3 floor house in Boston. The quoting process and their inventory system process was a breeze to use, which helped them facilite the correct sized moving truck to be used. They were very accommodating with our moving period/schedule. The communication was very clear and concise, with very prompt responses via email whenever we had a question or concern. We honestly set it, and forget it until moving day arrived. The day before moving day, we received the timeframe window the movers would come. Day of the move, the truck and three movers came. They went over the cost breakdown with us again, so that there were no surprises for us (there were none!). We gave them a quick walk-through of our place and what was moving. They formulated their moving plan, and how they'd load the moving truck, and quickly packed up and moved everything into the truck. The movers wrapped up all the big ticket furniture in blankets and taped it to avoid any dents/damage. They were also very polite, and asked for permission, when they needed a quick break (3 flights of stairs is a lot of work!). Once they we done, they drove over to Boston for the unload process. Again, they were very quick and efficient. We went through a walkthrough in the Boston house, for them to formulate what would go where, and off to the races they went. Some of the big ticket items (Queen size beds w/ headboards, antique hutches, dressers), I had concerns about fitting into bending stairways... they were able to alleviate. We had a large L shaped couch, they removed (and later put back on) the legs, and were able to navigate the tight turns going up stairs to make it fit! Once they were done with the move, they went over the cost breakdown one more time before payment (again no surprises from our end with it). I would highly recommend M&M Moving. Everyone we interacted with from their end, during this moving process, was very professional, nice, courteous, and efficient.