ZeroMax Moving and Storage were super helpful I got an excellent quote for moving about 20 items…read morefrom an elevator building to a 3rd Floor Walk Up building. The movers were there early I got a 2 man crew and truck and were about done in two hours. Great Service Great Quote can't ask for much more. Bob the guy I spoke on the phone with was great patient and understanding and explained carefully to me what the process would look like. I'd use them again and would highly recommend to anyone looking for some good movers.

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

prior to renting here be sure to ask about their substantial unjustified rate increases…read more you won't get a straight answer, but at least you asked.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I've used Clutter's multiple pickup /drop-off service, and I want to be very clear: every single…read moremover I've worked with has been exceptional. They are professional, efficient, mostly careful with belongings, and consistently helpful. If I could hire the movers themselves, I would; they are the strongest part of this company. Unfortunately, the claims/ and most customer service experience is the complete opposite, and it has reached a point where I would hesitate to use Clutter again. My original (close-out) appointment was cancelled because Clutter attempted a second authorization on my card without notifying me despite the fact that all fees had already been paid. I keep my cards locked due to past fraud, so the lack of communication directly caused the cancellation. When I contacted the claims department, the responses I received were unprofessional, templated, and dismissive. Instead of acknowledging this, the representative by the name of Dayane responded with, "I'm sorry that you felt the need to..." - a phrase that is inappropriate, unprofessional, and shifts blame onto the customer rather than addressing the company's actions. To make matters worse, when the issue was escalated, the next representative, used the phrase "from your perspective." As someone who has worked in customer service for most of my career, I know the difference between neutral language and dismissive, liability‑shielding language. Phrases like "your perspective" or "you felt the need to" are not neutral - they minimize the actual issue and place the burden back on the customer. This is not how I was trained to speak to customers, even in difficult situations, and it's concerning to see it used repeatedly as part of their standard script. To be fair, Karoll did offer to schedule a call, and I appreciated the willingness to follow up. But the fact that it took escalation to receive a basic level of professionalism only highlights the inconsistency and lack of training within the claims/customer service team. Clutter has a great concept and outstanding movers, but the claims/customer service department needs serious improvement. Until that happens, the customer service experience - not the movers - is the reason I would think twice before using Clutter again. BTW - A clothing rack and several of my bins were returned broken

Booking for NYU student summer storage was very easy. On moving day communications were clear and…read moretimely and movers were very professional. The cost was less than the two competitors that I consulted. I can't comment yet on delivery but I am expecting it to be similar in quality to the booking and pickup.

The Lift NYC Moving and Storage is such a great and efficient team to work with! I have used Lift…read morefor more than 10 moving jobs and have never had an issue. It is really difficult to find a reliable and hardworking moving team, and The Lift team makes moving really easy while always being very professional and accommodating to your needs.

I MUST share my experience dealing with Lift NYC Moving and Storage. Not only was each mover/packer…read moreexceptional, the materials used were impressive. These aren't cheap boxes ladies/gents! I dealt a lot with the , Robert who is one outstanding individual. He is a honest, caring and one fantastic man which I have had the pleasure of meeting. He took care of the move of my mom from NY to NJ, and assisted with the move from one NJ house to another. His pricing was more than fair, his trucks clean with their insignia clearly marked along with each packet/mover with the insignia marked on their shirts. The furniture and other luggage was blanketed and wrapped to cause no damage, grandfather clock dismantled and packed so carefully. The movers/packers were MORE than gracious when shifting around furniture/boxes. If you're looking to move, I can HONESTLY say without ANY reservations, contact Lift NYC Moving and Storage

Very clean and secure building. Customer service was also very helpful when I lost something on…read morepremise which is rare for NY. So appreciated! Would absolutely recommend!

The place is deplorable, without bathroom, without water to wash hands, without trash can, and full…read moreof homeless, rats and bugs,disgusting, its service therefore disgusting, far from being professional and completing its lack of responsibility and courtesy, in addition to that they send me a scam bill, after I returned the unit they tried to charge in my credit card $ 850.00 , when I called to claim my security deposit ,they keep saying "the check is in the mail". Every time I called Su and Joe had different story.

Warning! Manhattan Mini Storage is not the company it once was. Storage Mart from Missouri bought…read moreit in 2021. They over-paid, and now they want to pass that financial burden onto its customers. For many decades I had excellent service at several Downtown locations. After it was sold, the prices spiked, no more pre-pay for a year at a discount, no more yearly leases, and they force you to pay a monthly insurance fee, which is not "insurance," it's a money grab, and they never disclose that information in their ads. I don't think this is legal in NYC, but I left my long association with them before checking into it. There is now plenty of competition for storage in NYC. You don't have to over-pay for Storage Mart. I highly recommend you do not support this company.

The place is clean and the staff is very nice. During the one year I've rented a unit the price…read morehas jumped over 70%. Feels a little "bait and switch". In that same time they also cut the hours people have access to their units. Can't say I'm totally satisfied.

This location was easy to access and very clean and organized. I honestly walked in thinking…read morerenting a storage unit in NYC was going to be a huge pain, but O'Neil made it super easy and was awesome to work with (both moving in and out). Would like to see extended access hours on the weekends to match the week days but otherwise a great experience, would definitely use again

Here's an update... Even talking to people on the phone is a hassle here. Talked to a guy first -…read morecivil enough but couldn't help me with a very simple question. Transferred me to a woman to whom I had to explain the situation again. She was talking so fast that when I asked a follow-up question to make sure I understood her, she got really condescending. Not sure what's going on here, but as I said in a previous review of this location, please do better. There are lots of other storage options in Manhattan...

Stuf is fantastic. I live in the area and needed an extra closet nearby that's easy to access…read more(24/7), clean, and secure. Deborah gave me a great onboarding session by phone and set me up with their mobile app so I can access the space when I want. The space itself is unlike other self-storage facilities -- it's bright and welcoming -- and I still can't believe it's so close and convenient. I couldn't recommend Stuf enough!

Stuf storage fails to take accountability for refunding your money, unprofessional and gives slot…read moreof misinformation regarding storage unit. Their business practices are manipulative and degrading. Be careful using your credit card or debit card with this company.

Will put up your rent with no notice and then when you call them they'll say they put it on your…read moreinvoice so therefore they did tell you. When I went to drop off my stuff I saw the guy at the front desk try and trick a new customer who spoke little to no English into signing up for a bunch of add ons.

I would recommend this storage warehouse to anyone. The customer service was superb; from the first…read morephone call to book a storage unit, to changing the size of it, to checking out on moving day. Even though the phone prompts can be annoying ("press 1 for _____, press 3 now for _____"), once you reach a live person, they are all super helpful in helping you find the right size storage unit for you. Getting a direct number is close to impossible, unfortunately. There are several locations, they are more than happy to find you the closest one to you. I also needed to change the size of my storage unit once I saw it in person (beware, the "great" deals they have are on the SMALLEST warehouse units they have), and they were very happy to help me do that. I would use this storage facility again, based on the friendly staff alone.