This property management is the worst. I wish I would have listened to the reviews before I rented with them. My ceiling has been leaking for exactly a month now. I have put in multiple maintenance requests. I have gone into the office in person and nothing is being done to fix this problem. The paint on my ceiling is literally ruined. The wood is being damaged and the floorboards are being damaged from the water. I don't understand how a property management can allow one of their properties to have a leak for more than a month. We have only been in this home for four months and we've already had issues with termites and this leak twice. This property management does not care about it's tenets and clearly about its properties. read more

Locator Property Management - The leak & damage. - Property Management Near Me - Bakersfield, California

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My wife and I was looking for a place to live after having a 60 no fault vacate, for locator property manigment, very nice people, In fact we had a great and amazing person, her name is Jennifer, very freindly and very nice to talk with. in fact all the ladies that work there where so easy to talk to and very helpfull read more

I've been looking for a place to rent and I generally liked a location this company listed , viewed and settled to apply. I am a first time renter btw I should have went by all the 1 stars and tried somewhere else. If you guys don't except first time renters then have a sign , have a script or a list of questions for all staff members to tell any new clients walking into to the office. Just me being asked if I'm a first time renter from the very beginning .. would have saved me time and money. By the reviews maybe dodged a bullet read more

I've rented from this management for 6 years and it was the worst. They don't take accountability there interest isnt in the tenants best interest! When rent would go up they would call or communicate. The AC went out and I had to stay some where else for 4 days and paid full rent. The front office are rude and can careless. But the main problem was when I moved out thank God I got a video they falsely accused and charged me of items. The refund paid for the labor and false items. They said there was a hole in the carpet which there wasn't. Only soiled carpet as it was given to me that way. And why pay 300$ when they weren't going to give back the deposit. There refunding only two items that's were false but not the labor part which I shouldn't have to pay since there workers lied. I even left two AC filters and they charged me to replace one when I left them two new ones. The manager of this place took a week to contact me and only did it via email. Taking pictures of the soiled carpet which was alarming for any new tenants because at this time it's been 30 days since I returned keys and the carpet was still the old one! Save yourself the headache and don't go with them. Also the home owner I met once he wasn't to happy with them! So that should tell you all you need to know! read more

This company has you retrieve keys from their downtown office. Because just getting downtown takes over 30 min for me, and this property I wanted to see, I strategically planned for a Saturday in between their hours so I could get the keys back well before they closed. I knew it would take me 2 hours like it. Their policy says you have an hour to get to the property and back with the keys. I assumed with this property not being close they would have grace. They did take all of my information and fingerprints. The only thing I was told was to call if running late. I was in a situation where I couldn't have a phone out. So I called as soon as I could. At about an hour & a half like she said. Noone said anything about not giving back deposit & rekeying if not on time. So when I called to tell her I was on my way & would be there an hour before their listed closing time, she said: well I'm keeping your cash deposit (now I get why they take cash) and we have to rekey it. Why call if you are going to tell them there's no hope? I was looking at this property for family. I'm a real estate agent & full time teacher. I tried to explain to her when I returned the keys before closing that I never lost possession of the keys, did my best to hurry, had somewhere to be (literally life or death). And locked up well. She still wanted to make me feel like a criminal by telling me that she would not give me back my $60 cash (she didn't) and that she would be rekeying the house. I hope in all of my life as a business women I don't ever make potential clients feel like irresponsible criminals and that I don't take their money when I didn't give them any type of service. I am a homeowner with multiple properties & actually wanted to rent this property but my dignity is not worth the disrespect. It cost me $60 to drive all over town and be mistreated by this company. read more

I know a resident that is elderly living in Bakersfield and has had no hot water due to the owner not wanting to buy a water heater. It's been two weeks and getting the run around. How can owners do this to their residents? I hope they get a rent deduction on top of that during the beginning of rain the roof leaked and they didn't patch it up until almost 2 months later!! Somebody better locate the BBS for the locator property management!!! How do you sleep at night? SMH read more

The property managers Justine is incredibly inappropriate, and very unprofessional. Horrible customer, service, gaslight people, and downs plays issues. I would not recommend this property management company and if I had a property with them, I would pull the contract. read more

Scammers!!!! Scammers!!!! Scammers!!! Do not rent from these people... I'm currently fighting a law suit with them! They try to get you for every penny of your deposit! They even intentionally damage and blame it on you or do not replace what they supposedly say they do. They say they paint before the next tenant moves in and that's a lie! I have pictures to prove that. These people are a joke and think they can get away with it by ripping people off their hard earned money!! Do not rent from them and if you are take pictures of every inch of the apartment or house before moving out!! I repeat every inch!! Even things that aren't damaged because they will try to damage it and blame it on you!! Beware!!!!!! read more

They don't care if you have a noise complaint about a neighbor every single day. Im so traumatized living in one of thier apartments for noise. they will not do anything about it nor kick them out. Nothing read more

I saw a house I thought my wife would like. Went to pick up a key to view the property. They charged $60 to do so. $20 more than all other properties. I had $48 cash, they said go the rest. I did, but now I'm a bit peeved. Viewed house, liked it, wife was sick and couldn't go. She wanted to see it again, so I went back to get a key again. Viewed the house and waited for our son to get there to view it as well. It was a 45 min. trip one way to get wife to house and back to office, not including the time to view the house. I told the lady up front this. I arrived right at 2 hours, and apologized. The lady said too bad, they'd have to re key the house and were keeping my $60. Worst part is, my wife loved it and we would have rented it. But, guess it's good that we don't have to deal with this group in the future. Enjoy the free lunch on me. =( read more

I love locator they're we're amazing always attentive but bought a house and must move one. Thank you I'll miss you all Best wishes to everyone. read more

It's been 2 months and apparently they are under new management so I'm not holding my breath but I will give them a minute to resolve this. I'm hopeful is why I gave them another star. They sound like they want to make it right so far anyway. It's not over yet until i get my deposit back I deserve based on the real facts that I have proof for. . Take pics before you move in. Thank goodness we have over 200! I can prove each deduction that should have never been deducted hence the frustration:(. This house was a mess but it was too late we were stuck. Only lived there for 1 yr with no pets and no life... lol!! We didn't even unpack all the way. . What could we have done?? That house was exactly in the same condition when we left. grrrrrr it just makes me crazy and mad. Just protect yourself no matter how nice anyone is (not that the original people there were nice they were not at all). you cannot trust them when it comes to money. ugh I'll let you know what the end result is. Do we get our security deposit back that is owed? Hope so! Thanks for reading:) read more

If I could give zero I would. Gardners stopped coming, grass died. The women that works there (not sure of her name) but is extremely non helpful and doesn't seem to care about the tenants at all. hope your experience is better if you choose to give them a shot. read more

Very disorganized. I could never get a straight answer from anyone working there about anything. One employee would tell me one thing and the other would tell me something completely different I had someone move out and it took a year for them to take their name off the lease. I was told my deposit would take 2 weeks to arrive. It took 3 and a 1/2 weeks to arrive. There was also a staple directly in the middle of my deposit check. I found it very amusing that they will not hesitate to charge you extra for turning in your rent late, But when it comes to them giving you your money back they take their time. We were forced to move out because locator and the owner were not willing to keep up with repairs. They would not fix the leak in our roof nor the wall that was about to topple over. The lady that works on Saturday doesn't know anything about how their business should be operated. read more

Maintenace team is awesome , spoke to Maintenace supervisor Ralph about on going issues I Been having. He sent out Ryan the next day who took care of issues I can say enough. I love the quick response and customer service I've experienced read more

If ZERO-0 WAS A GRADE THEY WOULD GET IT!!!!! I had my house professionally cleaned every 2 weeks during the 3 years I rented with them and professionally cleaned my carpets every 6 months (receipts for everything). When I moved out I had the house and carpets professionally cleaned by licensed companies, provided receipts totalling $450.00. They still charged me an extra $450.00 for cleaning!!!!!!!! They are rude and impossible to get anything done, I had to pay myself to get anything taken care of. If you want to get screwed, use them. GOOD LUCK read more

Best property management company in Bakersfield! Awesome service and friendly staff, but above all caring individuals who will go above and beyond for their tenants!!! Special shout-out to Cynthia, property supervisor, for her kind heart and dedication and to their front office receptionist for her great customer service and beautiful smile! read more

I submitted my application for an apartment. My husbands ID had expired but he had a valid residency card, which is considered a valid ID. I submitted other applications with other property management companies and residency card/ID was accepted. They immediately rejected my application. They asked me to pick up my money and my application because they could not process. I gave them all the paperwork they asked for and even added extra information to the application. I felt like discriminated and racially profiled because of my husband residency status. I will not recommend this establishment to anyone. read more

We have rented through Locator Property for the last 7 years. Our homeowner uses a home warranty program, which adds an extra step and can be a real pain when having a maintenance issue. When contractors through the home warranty process fail or neglect to show, Ralph at Locator Property steps up. He has been a great advocate for us to the homeowner to help get issues resolved as quickly and efficiently as they can. Thanks, Ralph! read more

The Staff and field guys are very professional we had some issues with a few of our appliances and Ryan came out and troubleshoot that the dishwasher was broken and needed to be replaced. He came back SAME DAY!! And replaced it with a new Dishwasher!! I can't say enough good things about Ryan he is very nice friendly and very professional! When I called in to request the repairs the staff was very courteous and helpful and informed me that if we ever need anything please reach out to them..we are very happy with Locator and with Ryan and the rest of the staff at Locator!! I highly recommend them for your property management needs!!! Thank you again read more

So, we wanted to turn in an application for a property. It had only been shown the day before at a time where it was no longer possible to turn in an application that same day( showing was at 3:30-4:30 and the company stops accepting applications at 4). The next day, my partner was there at 8:30 waiting for the offices to open so we could be the first people to turn in our application. He noticed someone walking out of the office around 8:45 and thought it was one of the workers. Nine o'clock comes around and he tries to turn in our application and the woman says they have an application pending. I call the office at 9:03 am and the woman confirms their office opens at 9. So how is it that this man was able to turn in his application before the office was open? Very disappointed in this lack of professionalism which clearly shows they gave it to someone they knew. read more

They tried to charge me the tenant to fix the garage door springs when the owner ok 200.00 max. I go to pay my bill and they tried to put 188.00 on top of my rent with no form of verbal or letter notification. read more

I'll give them a 2 only because they are quick to respond to maintenance requests. My overall experience with the company has been terrible. Cars keeps getting broken into and keep getting stolen from the property and management had our security taken away. I decided to put surveillance cameras, caught the guy on film, and then I received a call from locator demanding that I take them down. They disregard tenant safety despite our manager on site constantly telling them that we need our security back. read more

I first moved to Bakersfield 7 months ago and Locator was the only property management willing to help me out being self employed and not from the area, they took a chance on me and weren't let down, however they never let me down either, anytime an issue arises they are there to solve it wishing 24 hours. Great service from great people. Still currently renting from them. Thanks Cynthia!! read more

This property management company is the best in Kern County hands down. Very professional at all times whether on the phone or in person. We have rented 2 different properties from them. Whenever we have needed maintenance they always get the problem taken care of quickly and professionally. They take pride in their properties and the units are always very clean It was a pleasure to rent from them for 5 and half years . If you are looking for your next home to rent check these guys out. You won't be sorry ! read more

Do Not rent from them. They dont care about the renter at all. They will keep your security deposit. They really dont care at all even if you confront them with proof. They really messed us up by keeping my deposit. I am really upset about what they did to me and my family.. Please be cautious if using them Maybe they should just stick to selling real estate as they don't seem to know what their doing when it comes to rental management. Thanks read more

Locator took over our apartments and so far the best thing i can say is they have a great maitenance team. I have received help from Ralph and others from their maitenance crew and they have fixed things in a timely manner. read more

I have been renting from Locator for over a year now. The staff was helpful and concerned about properties and clients. They are wonderful as a service but recently the woman at the front has changed. She is larger woman with bleached yellow hair. This woman intentionally rude every time I come in and genuinely had no idea how to place or cancel a maintenance request. She made me consider moving and no longer renting from this company. I have placed multiple complaints recently and received no response. I'm recently have become very disappointed in the staff and Locator in general. read more

If your credit is 560 or lower don't waste your money on applying ever if you give them proof that your working on your credit they will definitely denie you read more

The professionalism you receive from this peri petty management is better than any in town! Justine at the front desk is awesome! Anytime she says she will get something taken of, you can rest assured it will be. They're both professional and empathetic. Even from the initial phone call. read more

Locater Property Management managed a property for us. I informed the Locater office I would be selling the property. Locater did an inspection after the tenant moved and informed me I could pick up the keys and the garage remote. When I arrived at the property I noted that both the front and back yards were dead, even though Locater had been deducting $100 per month for gardening services from the rent payment. Locater also charged me for their gardeners repair of three sprinklers. However, all the sprinklers were a mess! When I asked which sprinklers had been fixed no one could say. I did some repairs, listed and sold the property. SEVERAL MONTHS LATER, Locater calls to tell me I owed them money because they were still managing the property! (I know! You just can't make this stuff up!) I informed them the property had been SOLD, and how could they be managing it.... what on earth were they doing? They never bothered to cancel the gardener, etc., etc. The last employee I worked with was conveniently no longer working there. I should've known because the employee turnover was atrocious during the time they handled the home. They are still hounding me. They are complete idiots and I would NEVER recommend them. read more

I have Been renting from this property management company for 4 years my property manager Cynthia is the sweetest! Every time I have a question she's my go to girl. They recently got a new lady in maintenance dept and she is on it any maintenance request I submit gets handled fast! They always sound so friendly when I call great customer service! read more

Steer clear of this company. Rented an apartment and asked about electric bill ends up it was 3 times more than they told me. Kitchen appliances don't work and they want to charge me to fix them! read more

I would give this place no stars if I could! This place is such a scam. Both my husband and I have reasonable credit. My husband is in the military and currently out to sea. They were able to take my application with my husband online and I did the rest, then they deny our application for a 9 year old student loan that we were able to get a letter from the Dept of education saying that it will be taken off due to it was a deferment period and should have never been on my credit. The only other thing was a cable bill also from 6 years ago. Other than that we have many accounts on our credit in good standing, have perfect rental history, and make almost 5x the amount of the rent. The front office staff lady was extremely rude when I questioned the denial reason and said I would get a denial letter since she couldn't give me specifics other than the excuse of "your credit" which I never received. We have never had an issue being approved for anything in the past. I believe they probably already had someone approved for the property we were looking at and we're still taking applications for the money. After we were informed of our denial I tried to pick up our forms to take to our new property manager for their application and the lady was totally rude to me and would only give me my things and not my husbands, (even though she had no problem with me submitting them) and stated my husband would need to go pick them up himself knowing he was out to sea! Total BS! I would not recommend this place! read more

I have used locator to rent three houses. They have been very friendly and helpful, always return calls and emails in timely fashion. Any problem that I contact them with is dealt with quickly and with the right profesionals. They have been very fair on deposit returns, I always try to leave the houses as I found them. I have had a wonderful experience working with these people! read more

I will never rent from them again nor will I recommend them to any friends or family. When we originally rent the apartment it was through a different realty and the property was sold to locator. Our first landlord (through RMS) was awesome, she kept up on everything, she checked the parking lot, kept it clean, and made sure we had security. After she left we got a new landlord who never did anything. Lights would be out for months in the parking lot, glass would be everywhere from people breaking into people's car, trash everywhere, it was horrible. She never knew what was going on and my car was broken into numerous times and someone even tried to break into apartment. She would tell her to call security AFTER stuff already happened. Locator was useless as well, a light went out in the parking lot so we decided to call them and have maintenance come and fix it and it took a month after we spoke because "they didn't have any record of it". I had someone jump into my back patio as well and there was no security on patrol at the time nor after. After the incident of someone jumping into my patio I decided it was time to move out (I was there for over 4 years), we cleaned and packed up and was out by 7/6/19. Before I left on 7/5/19, someone had broke into my apartment after I moved out and there was no force entry and instead of taking safety precautions they told us not to bother the landlord and we probably gave our keys out(I only had 2 and I had them both on me) I told them they didn't care about our safety so we turned in they keys and left. I paid rent for the whole month and it was suppose to be prorated. They kept deposit for stuff and "repairs" that there was nothing wrong to begin with and they don't listen nor care about their tenants. I don't recommend them at all. read more

Any star at all is for the price of the property we rented. The company, however, is ridiculous. The garage door never worked. I alerted them to this upon move in and they came and looked at it and said King Door would come fix it and they never did for the length of our lease. I brought it up multiple times and each time no one ever came out or called and left a voicemail. After we moved out, they included this issue on our move out inspection maintenance review. The previous renter/owner left exposed wiring in the garage and some big dirty locker and a cabinet full of paints, which didn't bother me as they were out of the way, but again this was included in our move out inspection maintenance review. The only thing not included was the move in checklist we submitted to them which had several of these things listed. I've used several property management companies and this was far and away my worst experience. Can't beat some of the prices, but good luck. read more